A0019262052680_2
Service Bulletin Details
Public Details for: A0019262052680_2
This bulletin contains instructions for additional reporting requirements for safety related inquiries (airbag/seatbelts, accidents, fire and overheat damage.
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00 Additional Reporting Requirements - Safety Related Inquiry 00 19 26 2052680/2 September 30, 2019. Supersedes Technical Service Bulletin Group 00 number 19-21 dated June 7, 2019 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment All 1999 - 2021 All Not Applicable Condition REVISION HISTORY Revision Date Purpose 2 - Revised header (Corrected Elsa display issue) 1 06/07/2019 Initial publication Additional Reporting Requirements – Safety Related Inquiries There is a reporting obligation in the following cases: Airbag/seatbelt deployed/not deployed. General accident. Fire and overheat damage. Note: All Audi vehicles – every model year. Technical Background As the importer, Audi of America is required to monitor the vehicle and parts in the market so that safety risks can be discovered at an early stage. Please report the following accidents/incidents: Accidents with personal injury or property damage and the customer or owner wants to sue against the manufacturer. Accident damage for which the customer/owner does not want to sue, but threatens to get in touch with the media. The report enables the company to investigate the incident and to prepare for a publication. Accidents and "near miss accidents" where you as workshop personnel feel that there might be a fault in the system. Page 1 of 4 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Non-typical defects on vehicles leading to increased safety risk in flowing traffic, stationary traffic, or in accidents. Vehicle fire damage with either open flames, smoldering or overheating fires. Do not make a pre-analysis so that the experts of the manufacturer can conduct an unbiased analysis. Every form of airbag/belt tensioner deployed/not deployed, which the customer regards as faulty or for which compensation is claimed (by the customer). Tip: This information MUST be reported before the repair! Production Solution Not applicable. Service Report all allegations/incidents through the Audi Technical Assistance Center (TAC) system by creating a WEB ticket. Creating a WEB ticket will direct the case to the investigation team (Figure 1). Note: After two hours if the WEB ticket has not been responded to proceed with repairing the vehicle as needed. In this scenario ensure the case is updated with precise details regarding the exact repair performed, before closing the case. Figure 1. Web contact options. Page 2 of 4 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Select Safety Related Inquiry per TSB 2052680 in the Concern Type field as shown (Figure 2). Figure 2. Safety Related Repair Inquiry. Apart from the description of the customer allegation/incident and the information on demands against the manufacturer, please send us your first damage assessment. For the inquiry, use the online functions for attachments and diagnosis protocols for a precise description of the concern. When documenting the damage include photos of the overall view of the damage (vehicle from all sides and close-ups of the damaged or failed component) with front airbag deployment photos of the cross member and side member (Figure 3). Tip: Include all photos and extra documentation with the Repair Order. Figure 3. Please attach pictures of the area, at several zoom levels, when applicable. Data Protection: The display of people/persons and personal data, for an example license plate, vehicle identification number, and billing data are to be prevented in issuing of pictures/photographs and videos. It is very important to have a detailed accident description. Parts handling: So that the damage can be established precisely as part of the product observation obligation, every case is investigated individually by a team. As a result, the damaged parts are needed for laboratory tests. These parts are handled separately. Please retain all removed parts together as a package and by no means should an individual part be separated. The parts will be requested through normal part procurement methods. A shipping Page 3 of 4 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. request will be made through the Warranty Parts Portal. The request may be made before a claim is filed as the immediate analysis is required in these instances. Warranty This TSB is informational only and not applicable to any Audi Warranty. Additional Information All part and service references provided in this TSB (2052680) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2019 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 4 of 4 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.