LI82.85-N-070616

MBUX multimedia system: Commissioning
problem - No PIN code available in VeDoc
Topic number
LI82.85-N-070616
Version
1
Function group
82.85 Navigation and Communication systems
Date
12-03-2019
Validity
Model 907 with code E1A (Connect 5)
Model 907 with code E1C (Audio 25)
Model 907 with code EJ9 (COMAND Online)
Reason for change
Validity Update
Work Instructions Expanded
Reason for block
Complaint:
When commissioning the MBUX multimedia system (A26/17) and requesting the PIN code in VeDoc by selecting the
"Display PIN" button, the following fault message appears:
"No COMAND PIN code stored for this vehicle. It is possible that this vehicle does not require a PIN code." (see
image VEDOC PIN error)
Attachments
File
Description
VEDOC PIN error.jpg
VEDOC PIN error
Cause:
Documentation in VeDoc is incorrect.
Remedy:
- Create an XSF ticket for VEDOC data correction using the ticket selection Vehicle data > VeDoc (see image XSF
ticket creation_1)
Make the following selections after populating the FIN number and selection of the brand and category
- Query type select: Question to content, process or operation
- Topic select: Vehicle data, general queries
- Sub-theme select: Missing/faulty VeDoc data
In the problem description enter:
"No COMAND PIN is saved for the vehicle in question inturupting to control unit commissioning process"
"Please correct the PIN data for COMAND"
(see image XSF creation _2)
Further instructions will then be provided in the XSF ticket when the control module can then be commissioned
Attachments
File
Description
XSF ticket creation_1.jpg
XSF ticket creation_1
XSF ticket creation_2.jpg
XSF ticket creation_2
12-03-2019 4:46 PM
© Copyright Mercedes-Benz AG
BSTRINE
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Symptoms
Communication/information / Entertainment / Overall system/diagnosis / Incorrectly coded
Communication/information / Entertainment / Overall system/diagnosis / Not codable
Communication/information / Entertainment / Overall system/diagnosis / Flash abort
Validity
Vehicle
Engine
Transmission
Sprinter 907
*
*
Attachments
VEDOC PIN error.jpg:
XSF ticket creation_1.jpg:
12-03-2019 4:46 PM
© Copyright Mercedes-Benz AG
BSTRINE
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XSF ticket creation_2.jpg:
12-03-2019 4:46 PM
© Copyright Mercedes-Benz AG
BSTRINE
Page 3/3