A0020382039206_3

00 How to watch TSB videos
00 20 38 2039206/3 June 9, 2020. Supersedes Technical Service Bulletin Group 00 number 17-01 dated
November 3, 2017 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2000 - 2022
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised title
Revised header (Added model years)
Revised Service (Added Tip)
2
11/06/2017
Revised header (Added model years)
1
12/10/2014
Initial publication
Information:
 High-quality media files (video and sound) are now integrated into technical service bulletins on a case-bycase basis.
 Media files can now be viewed on any smartphone or tablet.
Technical Background
Audi of America has started to host its TSB videos outside of Elsa. Doing so provides higher-quality videos, more
reliable access to the videos, and the ability to view the videos on different devices.
Production Solution
Not applicable.
Service
Page 1 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Each video has its own URL. The URL will be provided in the bulletin as both a QR code (for viewing on smart
phones and tablets) and also written out as a web link (for viewing on computer internet browsers).
Viewing the video on smartphones and tablets using the QR code:
The QR code can be used to view the video on a smart device (iPhone, iPad, Android phone, Windows phone,
etc.):
 The device must have an active internet/data connection (data usage fees may apply).
 A QR reader is required, in the event your camera app does not automatically recognize the code we
recommend installing a QR reader of your choice to the device.
Tip: The iPhone and the iPad have a QR code reader built into the camera app, just go to take a photo to
read a QR code.
Instructions for viewing:
1. Open the QR code reader app on your smart device
(Figure 1).
Figure 1. Example of a QR code reader app.
Page 2 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
2. Position the device and scan the QR code (Figure 2).
The video file will play. The file will automatically be
optimized for the resolution of the device.
Note:
The QR code can be scanned right from the
computer monitor or from a printed copy (make sure
the ink is full in the printer).
Figure 2. Scanning the QR code.
Viewing the video on a computer using the web link:
The web link can be used to view the video on the computer with Elsa:
 The computer must have an active internet connection and access to a web browser.
 Elsa does not support hyperlinks, so the web link must be copied and pasted into the browser.
Instructions for viewing:
Page 3 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
1. With the bulletin open in Elsa, highlight the web link
(Figure 3). The web link may not be displayed in the
same location on every bulletin.
Figure 3. Highlighted web link in a bulletin.
2. While the text is highlighted, right-click to open the
shortcut menu. Select “Copy” (Figure 4) to copy the
link.
Figure 4. Selecting “Copy”.
Page 4 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
3. Open a web browser. Right-click in the address bar
to open the shortcut menu, then select “Paste”
(Figure 5) to insert the web link.
Figure 5. Pasting the web link into the browser’s
address bar.
4. Hit the Enter key to launch the web link in the
browser (Figure 6). The video file will play. The file
will automatically be optimized for the computer’s
operating system.
Figure 6. Launching the web link in the browser.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All parts and service references provided in this TSB (2039206) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 5 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.