WI20-014

Daimler Trucks North America
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For questi ons, comments, or to subm it an inquiry, go to:
DTNAConnect > My Applications > WSC
WARRANTY DEPARTMENT
6121 N Cutter Circle, Suite A
Portland, Oregon 97217-4 09 0
Please distribute to:
Dealer Principal, Warranty Manager, Service Manager, Parts Manager, Sales Manager
Freightliner Dealers
 Direct Warranty Customers
 Sales Terms (DTR)
Western Star Dealers
 Export
 Used Product (DTR)
FCCC Dealers
 DDC Distributors
 Travel Centers of America/Petro:Lube
Thomas Built Bus Dealers
WARRANTY INFORMATION LETTER
No.
Release
Effective
WI20-014
08/03/2020
08/03/2020
Subject
OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance
 Sublet
Review
In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The
goal was to improve language clarity and optimize processes. OWL functionality and the four (4) subletrelated subsections in the General Policies section of the DTNA Warranty Manual were examined.
As a result of the review:
• For units with Road Call or Roadside Assistance coverage, an OWL enhancemen t p ro ject h as
started to add Travel Distance and Travel Hours fields on the Other Charges tab of vehicle
claims (to match current powertrain claim functionality)
o Until completion, projected for 2021, continue to enter time and distance as individual line
items on the Other Charges tab
o Distance: Reimbursement at the agreed upon rate ($1.00 USD/mile or $0.62/km)
o Labor: Reimbursement at the approved, straight-time Warranty labor rate
• Recall and Field Service campaigns will qualify for travel time and distance reimbursement; s ee
Important Campaign Information Letter ICI20-022 for reimbursement criteria
• The Warranty Manual will have several updates, see the table below for details
Subsection
Sublet – Reimbursement and Documentation
•
Sublet – Outside Shop Repairs
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Sublet – Towing/Roadside Assistance/Road
Call: Authorized Service Locations
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Sublet – Towing: Authorized Service Location
Not Available
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•
Action
Labor on invoices – moved exceptions to directly below
requirements
Removed the bullet point that sublet costs are less than th e co s t
to replace failed part
Renamed subsection to mirror OWL terminology and also
differentiate between authorized/non-authorized service locatio n
towing scenarios
Restructuring
o Added Truck Down content (relocated from another area)
o Removed separate vehicle and powertrain component
subsections, combined language to create new Coverage >
Roadside Assistance/Road Call subsection that applies across
DTNA brands
Renamed subsection to more clearly define use scenarios
Relocated Truck Down definition to an earlier subsection
WARRANTY INFORMATION LETTER
Verify latest version online; access Warranty Information Letters at DTNAConnect > Warranty Lit > Warranty Letters.
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Inform ation Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
No. : WI20-014
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Daimler Trucks North America LLC is a Daimler company.
Revi sed: 7/31/20