2060823/1
Service Bulletin Details
Public Details for: 2060823/1
Radio: reception complaints. Customer statement / workshop findings: all complaints which are related to radio reception issues technical background: complaints about the radio reception can have many causes. The radio reception strengt
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Technical product information Topic Market area Brand Radio: Reception complaints Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Transaction 2060823/1 No. Level EH Status Approval Release date New customer code Object of complaint information, navigation, communication, entertainment information, navigation, communication, entertainment information, navigation, communication, entertainment reception information, navigation, communication, entertainment reception information, navigation, communication, entertainment reception information, navigation, communication, entertainment digital audio broadcast (DAB) reception information, navigation, communication, entertainment digital audio broadcast (DAB) reception information, navigation, communication, entertainment digital audio broadcast (DAB) reception information, navigation, communication, entertainment list information, navigation, communication, entertainment list -> audio playback, audio settings -> audio playback, audio settings -> radio mode -> radio (AM/FM) reception -> fm functionality -> faulty -> radio mode -> radio (AM/FM) reception -> fm functionality -> misfire -> radio mode -> radio (AM/FM) reception -> noise, vibration -> noise -> radio mode -> radio (AM/FM) reception -> functionality -> faulty -> radio mode -> radio (AM/FM) reception -> functionality -> misfire -> radio mode -> station list -> update channel functionality -> without function / defect functionality -> cannot be selected functionality -> without function / defect functionality -> without function / defect noise, vibration functionality concept control units, services -> radio mode -> station list -> update channel -> radio mode -> station selection -> select -> radio mode -> radio mode -> radio mode -> radio mode Vehicle data All models Sales types Type * * * * * * MY 2017 2018 2019 2020 2021 2022 Brand Designation Engine code E * E * E * E * E * E * Documents Document name master.xml noise, vibration -> noise -> radio mode -> radio (AM/FM) reception -> fm information, navigation, communication, entertainment -> radio mode -> automatic station seek information, navigation, communication, entertainment channel from channel list information, navigation, communication, entertainment information, navigation, communication, entertainment information, navigation, communication, entertainment information, navigation, communication, entertainment Complaint type noise, vibration functionality Gearbox code * * * * * * Final drive code * * * * * * Position Technical product information Radio: Reception complaints Transaction No.: 2060823/1 Customer statement / workshop findings All complaints which are related to radio reception issues Technical background Complaints about the radio reception can have many causes. The radio reception strength/quality at th e vehicle location can be an important issue. To process such complaints as effectively as possible it is important to precisely record the circumstances when a complaint occurs. The attached check list is available for this purpose. Please ensure the instructions within the Measure section are strictly adhered to Production change Not applicable Measure In case of radio reception complaints (AM/FM/DAB) proceed as follows: 1) Check for any related DTC’s (e.g. antenna open circuit), and rectify any issue as necessary. 2) With no DTC’s logged and with the information from the customer, the retailer should attempt to repeat the issue. If the issue can not be repeated - No further checks should be carried out. If the issue can be repeated, the retailer should then carry out a full side to side comparison check using the same model/model year car Ensuring the following: • Both cars have the same Infotainment settings. • Ensure both cars are in the same location at the same time. • Record videos of the customer’s car and the comparison car, leading up to the interference issue, at the time of the issue, and after the issue • If the issue is only occurring on the customer’s car the operative should carry out the following: • Complete the attached check list together with the customer to allow a structured processing of the complaint. • The completed check list should be attached to an new or already open DISS query Check List Can the complaint be demonstrated by the customer? (if necessary, test drive the vehicle) Yes No With which radio service does the complaint occur? AM/FM DAB Both Type of complaint? (multiple answers possible) Poor radio reception (hissing, interference etc.) No radio reception Station list empty apart from one station Complaint about automatic station tracking Volume fluctuations Complaint about sound Audio hesitation Other (please explain complaint in free text) When did the complaint occur for the first time? How often does the complaint occur? Other (please explain complaint in free text) Is the complaint location-related? Yes No Location, details and extra information (free text: address, stretch of road, particular features) Does the complaint refer to a certain station? Yes No, Occurs with all stations Type of station: Name and frequency (with AM/FM) of station?(free text precise designation, with DAB with ensemble) Does the complaint depend on the vehicle condition? Yes, the complaint occurs with: Switched-on heated rear window Ignition off, radio on Ignition on, engine off Running engine (complaint speed-dependent) Running engine (complaint not speed-dependent) No, it occurs at every vehicle condition Other:(free text: details and extra information) Particular features where the complaint occurred? (same stretch of road, urban area, tunnel, etc.) When does the complaint occur? (during rush hour, etc.) At which driving time does the complaint occur? (driving time related?) At which vehicle speed does the complaint occur? (vehicle speed related?) At which outside temperature does the complaint occur? (temperature related?) At which climatic conditions does the complaint occur? (rain, strong sunshine, snow, etc.) Detailed information / irregularities / other matters (free text) – please describe as detailed as possible: