16-131-20

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2020 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
		
		
		
		
		
2010-20MY Legacy and Outback
2012-20MY Impreza
2012-20MY Crosstrek
2013-20MY Forester
2015-20MY WRX
2019-20MY Ascent
NUMBER: 16-131-20
SUBJECT:
		
		
		
Updated CVT Diagnostics for DTCs: P0962, 		
P0966, P0970, P0973, P0976, P2720, P2729, 		
P2764, P2769, P0963, P0967, P0971, P0974, 		
P0977, P2721, P2730, P2763 and P2770
DATE: 11/09/2020
INTRODUCTION:
This Service Information Bulletin provides corrected diagnostics containing a revised flow for certain
CVT solenoid related DTCs as listed below. The “generic” Service Procedures are provided in the
screenshots below but, the specific connector and terminal numbers have been left out as they will
vary from vehicle to vehicle.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
There are two sets of corrected / updated diagnostics based on the TCM location in the vehicle:
•
Group “A”: For vehicles where the Transmission Control Module (TCM) is located either inside
the cabin or in the engine compartment.
•
Group “B”: For use when the TCM is located inside the transmission assembly itself.
For both sets of diagnostics, there are 2 groups of DTCs associated with each, “LOW” and “HIGH”.
•
LOW DTCs: P0962, P0966, P0970, P0973, P0976, P2720, P2729, P2764 and P2769
•
HIGH DTCs: P0963, P0967, P0971, P0974, P0977, P2721, P2730, P2763 and P2770.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 16-131-20; Date: 11/09/20
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Four diagnostic charts are provided below:
1) Use for Group A vehicles with LOW DTCs
2) Use for Group A vehicles with HIGH DTCs
3) Use for Group B vehicles with LOW DTCs
4) Use for Group B vehicles with HIGH DTCs
VERY IMPORTANT: Always note the results of each troubleshooting step as it is completed.
These notes are required as part of any repair claim. Where applicable, always note the CVTF
temperature when the specified check is completed.
1) Diagnostic Chart for use in diagnosing Group A vehicles with LOW DTCs:
Continued...
Bulletin Number: 16-131-20; Date: 11/09/20
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2) Diagnostic Chart for use in diagnosing Group A vehicles with HIGH DTCs:
Continued...
Bulletin Number: 16-131-20; Date: 11/09/20
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3) Diagnostic Chart for use in diagnosing Group B vehicles with LOW DTCs:
Continued...
Bulletin Number: 16-131-20; Date: 11/09/20
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4) Diagnostic Chart for use in diagnosing Group B vehicles with HIGH DTCs:
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 16-131-20; Date: 11/09/20
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