NTB20-090
Service Bulletin Details
Public Details for: NTB20-090
2014-2020 rogue; hvac blower noisy or water drips on driver side carpet if you confirm the customer states the hvac blower is noisy or water is dripping on the driver side carpet after going through a car wash. Action refer to repa
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Classification: Reference: HA19-003 Date: NTB20-090 December 9, 2020 2014-2020 ROGUE; HVAC BLOWER NOISY OR WATER DRIPS ON DRIVER SIDE CARPET APPLIED VEHICLES: 2014-2020 Rogue (T32) 2017-2019 Rogue Hybrid (T32H) IF YOU CONFIRM The customer states the HVAC blower is noisy OR Water is dripping on the driver side carpet after going through a car wash. ACTION Refer to REPAIR OVERVIEW on page 2. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/7 REPAIR OVERVIEW If water is dripping on the driver side carpet after going through car wash: If the HVAC blower is noisy: Remove the blower motor and clean out all foreign debris Remove the cowl top cover and front wiper drive assembly, and clean out all foreign debris in the cowl area Install the COVER-AIR INTAKE (See PARTS INFORMATION) Is the vehicle equipped with wiper pivot filters? No Yes Install the wiper pivot filters (See PARTS INFORMATION) Reassemble the vehicle 2/7 NTB20-090 SERVICE PROCEDURE 1. For vehicles with a noisy HVAC blower, remove the blower motor, clean out all foreign debris and then reinstall it. If there was no customer comment of noise, skip to step 2. 2. Remove the cowl top cover and front wiper drive assembly. 3. Refer to the Electronic Service Manual (ESM): Section VENTILATION, HEATER & AIR CONDITIONER > VENTILATION SYSTEM > REMOVAL AND INSTALLATION > BLOWER MOTOR. Refer to the ESM: Section DRIVER CONTROLS > WIPER & WASHER > REMOVAL > AND INSTALLATION > FRONT WIPER DRIVE ASSEMBLY. Clean out all foreign debris in the cowl area and the area around the HVAC intake where shown in Figure 1. Area to be cleaned HVAC intake Figure 1 3/7 NTB20-090 4. Remove the tab shown in Figure 3, as shown in Figure 4, from the COVER-AIR INTAKE (see the PARTS INFORMATION on page 7). COVER-AIR INTAKE Figure 2 After Before Tab Figure 3 5. Tab removed Cut here Figure 4 Apply SEALER – REAR COM (Butyl tape seal) to the COVER-AIR INTAKE as shown in Figure 5 (see the PARTS INFORMATION on page 7). Butyl tape seal COVER-AIR INTAKE Figure 5 4/7 NTB20-090 6. Clean the surface around the HVAC intake, where shown in Figure 6, with a 90% mixture of isopropyl alcohol with water. Clean this area Figure 6 7. Install the COVER-AIR INTAKE to the HVAC intake: a. Insert the larger hooks of the COVER-AIR INTAKE onto the lower edge of the HVAC intake opening, and then slide the COVER-AIR INTAKE down to engage them. b. Snap the small clips into the top edge of the HVAC intake opening by pressing the COVER-AIR INTAKE toward the rear of the vehicle. NOTE: A 90% mixture of isopropyl alcohol with water can be sprayed onto the butyl tape seal to allow the COVER-AIR INTAKE to be quickly positioned, before the butyl tape seal adheres to the HVAC intake surface. Small clips Large clips Figure 7 5/7 NTB20-090 8. Install a wiper pivot filter on each wiper pivot, if not already equipped (see Figure 8). 9. See the PARTS INFORMATION on page 7. Reassemble the vehicle in reverse order of disassembly. Make sure to install both wiper pivot filters. If the wiper pivot filters are not installed, debris may enter the HVAC blower inlet and cause the blower motor to be noisy. Pivot filters Figure 8 6/7 NTB20-090 PARTS INFORMATION DESCRIPTION (1) (2) (3) PART NUMBER QUANTITY COVER-AIR INTAKE 66852-7FH0A 1 COVER-WIPER PIVOT COVER 28857-9TG0A 2 (Wiper pivot filter) SEALER – REAR COM (1) (2) (3) B6EEC-89915 As needed (Butyl tape seal) Order SEALER – REAR COM through the Nissan Maintenance Advantage program: Phone 877-NIS-NMA1 (877-647-6621). Website order via link on the dealer portal; www.NNAnet.com and click on the “Maintenance AdvantageTire/Battery/Chemical” link. SEALER – REAR COM must be used on all warranty related repairs. For all nonwarranty repairs, SEALER – REAR COM is recommended, but an equivalent product may be used. One unit repairs two vehicles, see EXPENSE CODE. CLAIMS INFORMATION Submit a Primary Operation (PO) type line claim using the following claims coding: DESCRIPTION OP CODE SYM DIA FRT Install HVAC Intake Blocker BX7GAA ZQ 53 0.5 EXPENSE CODE EXPENSE CODE 009 DESCRIPTION SEALER – REAR COM MAX AMOUNT $21.00 AMENDMENT HISTORY PUBLISHED DATE REFERENCE December 9, 2020 NTB20-090 DESCRIPTION Original bulletin published 7/7 NTB20-090