NTB12-110d

Classification:
Reference:
BT12-021d
Date:
NTB12-110d
January 4, 2021
POWER BACK DOOR CALIBRATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Discard all previous versions of this bulletin.
APPLIED VEHICLES:
2015 – 2021 Murano (Z52)
2016 Murano Hybrid (Z52H)
2013 – 2020 Pathfinder (R52)
2014 – 2015 Pathfinder Hybrid (R52H)
2014 – 2020 Rogue (T32)
2017 Rogue Hybrid (T32H)
SERVICE INFORMATION
The control motors for the power rear hatch (back door) are calibrated for smooth and even
operation.
Adjustments or position change of the back door hinges or striker require the back door to
be re-calibrated.
The following are examples that can cause hinge position change requiring
re-calibration:

Manually opening the back door aggressively, such that above normal force is
exerted on the hinges as the door stops at the full open position.

While opening the back door, a wind gust pushes the door open, exerting above
normal force on the hinges as the door stops at the full open position.

With the back door open, the side of the door is heavily bumped.

Purposely performing adjustment to the door hinges or striker.
NOTE: If the back door reverses and closes while opening with an automatic/power
open operation, it is an indication that re-calibration is needed.
The Service Procedure in this bulletin provides the steps for back door re-calibration.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
Back Door Re-Calibration
1. Make sure the rear hatch (back door) is fully closed and latched.

If needed, manually close the back door.
2. Connect the VI to the vehicle.
3. Turn the ignition ON, and open C-III plus on the CONSULT PC.
4. Select Diagnosis (One System).
Figure 1
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NTB12-110d
5. Confirm the NISSAN/INFINITI tab is selected.
6. Click on the menu scroll arrow in the lower right corner.
Figure 2
7. Select AUTO BACK DOOR.
Figure 3
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8. Select Work support.
Figure 4
9. Select RESET AUTO BACK DOOR STATUS.
10. Select Start.
Figure 5
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NTB12-110d
11. Select Start.
12. Wait for “Current status” to change to COMPLETE.
13. Select End.
Wait for the status to
change to COMPLETE
Figure 6
14. Open the back door using an Automatic / Power Open Switch (i.e. key-fob remote, dash
board switch).

Wait for the back door to fully open.
NOTE: The back door will open at half speed.

Two long beeps should be heard.

Calibration is complete.
15. Confirm all power back door operations function normally.

The back door warning buzzer will sound.
16. Disconnect the VI from the vehicle.
17. Cycle the ignition: ON  OFF  ON, wait for at least 5 seconds,  OFF.
18. Fully close the back door.
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NTB12-110d
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
November 29, 2012
NTB12-110
Original bulletin published
January 22, 2014
NTB12-110a
APPLIED VEHICLES updated
December 21, 2016
NTB12-110b
APPLIED VEHICLES updated
January 17, 2017
NTB12-110c
Step 15 of SERVICE PROCEDURE revised
January 4, 2021
NTB12-110d
APPLIED VEHICLES updated
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NTB12-110d