S2123000011

Case Number: S2123000011
Release Date: 02/20/2021
Symptom/Vehicle Issue: Rattle Tapping Fluttering Noise From A Pillar Or Dash
Driving At Highway Speeds
Customer Complaint/Technician Observation:
Rattle, tapping, fluttering noise from the dash or front of the vehicle when driving at
highway speeds. May sound like the noise is coming from the windshield. Noise could
be from either left or right front door area.
Discussion:
Inspect the A-pillar weather strip at the bottom inside corner of the door panel for a
loose/distorted condition (fig 1). If any damage is found to the weather strip- replace
and re test. If the noise is gone- repair is complete. If noise is still present, tape off the
weather strip and test drive to verify that the noise goes away and that the weather
strip is the source of the noise. Ensure weather strip retaining pins are fully engaged
and installed properly. Use a small dab of black weather strip adhesive applied to the
joint between the door shell and weather strip to secure the lowest tip to the door to
prevent fluttering (fig 2).
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020
Fig 1. Door Weather strip
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020
Fig 2
Area to apply small dab of weather strip adhesive as necessary
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020