NTB17-024A

Classification:
Reference:
AN17-009A
Date:
NTB17-024A
March 17, 2021
NAVIGATION SYSTEM REBOOTS WHEN SXM TRAFFIC IS
ENABLED
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED
VEHICLES:
2010-2017 370Z (Z34)
2013 Altima Coupe (L32)
2010-2011 Altima Hybrid (L32)
2010-2012 Altima Sedan (L32)
2013-2015 Armada (TA60)
2017 Armada (Y62)
2010-2016 GT-R (R35)
2010-2014 Maxima (A35)
2011-2014 Murano (Z51)
2011-2014 Murano CrossCabriolet (Z51)
2013-2016 Pathfinder (R52)
2014 Pathfinder Hybrid (R52)
2011-2016 Quest (E52)
Vehicles located in
the state of Oregon
ONLY
IF YOU CONFIRM
The Navigation system in an Applied Vehicle reboots when SXM Traffic is enabled.
NOTE: Perform the steps in this bulletin ONLY if the above condition occurs while the
vehicle is in the state of Oregon.
ACTION
Update the Navigation system software using the DVD shown on page 2.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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Re-programming software DVD
required for this procedure:

Each dealer has been mailed one
NTB17-024/ITB17-015
Re-programming Software DVD,
free of charge, from Clarion.

Should you require an additional
NTB17-024/ITB17-015
Re-programming Software DVD due
to loss or damage, it can be ordered
free of charge by contacting Clarion
toll free at 1-800-347-8933.
Figure A
SERVICE PROCEDURE
NOTE:

This procedure will take 10-20 minutes with the ignition ON and may require the
DVD to be inserted twice to complete the update.

Before starting the procedure, make sure to attach the GR8 to the vehicle battery
and set it to power supply mode.
1.
Set the parking brake.
2.
Turn the ignition ON (engine OFF / Ready light is OFF) and keep the transmission in
Park or Neutral.
3.

The Navigation start-up screen should display.

If the Navigation start-up screen is not displayed: turn the ignition OFF, wait 10
seconds, and then turn the ignition ON again.
Wait more than 1 minute.
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4.
Turn Bluetooth OFF.
SETTING
a. Press the SETTING button.
Figure 1
b. Select Bluetooth.
Step
4b
c. Take note of the current setting
(ON or OFF) for Bluetooth. See
Figures 3 and 4.

This preference will need to
be reset in a later step.

Bluetooth is ON when the ON
indicator displays in orange.

Bluetooth is OFF when the ON
indicator is “grayed” out.
Figure 2
Bluetooth ON
Figure 3
d. Make sure Bluetooth is OFF.

Selecting Bluetooth will
change the setting from ON to
OFF or OFF to ON.
Bluetooth OFF
Figure 4
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NTB17-024A
5.
Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the
CD/DVD player).
6.
Load “NTB17-024/ITB17-015 Re-programming Software” DVD into CD slot of the
audio unit.
 For Altima, press the OPEN/TILT button to open the display and access the
CD/DVD player slot. Leave the display open while loading.

If the screen in Figure 5 is
displayed:
 Remove the DVD from the CD
slot.
 Proceed to step 15 on page 7.
Figure 5

If “Now preparing loading” shown
in Figure 6 is displayed, follow the
on screen Caution while the
Navigation is updated.
Figure 6
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7.
During the first part of the update
process, 3 more screens will be
displayed along with a percentage
of completion (progress) bars:

Rewriting boot data (Figure 7)

Rewriting program data (Figure
8)

Rewriting language data (Figure
9)
Figure 7
IMPORTANT:
Once the re-programming has
started:

Do not eject the DVD while it is
loading.

Do not change the ignition
position until the DVD has been
loaded.
8.
Figure 8
When the the program has
finished loading:
Figure 9
9.

“Program loading is completed”
will be displayed (Figure 10).

The Re-programming Software
DVD will automatically eject.
Remove the DVD and continue to
step 10.
Figure 10
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10.
After the DVD is removed, the
Navigation system will restart and a
screen may display a message to
“Please insert disc”.

If “Please insert disc” is displayed:
 Re-insert the same Reprogramming Software DVD
for a second time.

Figure 11
If “Please insert disc” is not
displayed:
 Re-programming is complete.
Proceed to step 13.
11.
“Rewriting boot data” and “Rewriting
program data” will be displayed once
the DVD is reinstalled.
Figure 12
IMPORTANT:
Once re-programming has started:

Do not eject the DVD while it is
loading.

Do not change the ignition position
until the DVD has been loaded.
12.
Figure 13
After the reprogram has completed:

“Program loading is completed” will
be displayed (Figure 14).

The Re-programming Software DVD
will automatically eject.

The Navigation system will restart.
Figure 14
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After Navigation has restarted:
13.
To confirm that the Navigation version has been successfully updated, load the DVD
into the CD slot again.

If Figure 15 is displayed:
 The re-program has been completed. Proceed to step 14.

If Figure 16 is displayed:
 Allow the update to complete (steps 7-12) and follow the on screen instructions,
then perform step 13 to confirm the re-program has completed.
Figure 15
14.
Figure 16
Eject the DVD.
Restore SXM Setting
15.
Turn the audio system OFF.
16.
Put the AV system into System
Diagnostic Mode as follows:
Your vehicle may look different
SETTING
a. Press and hold the SETTING
button.
b. While holding the SETTING
button, turn the volume control
knob right and left several times.

Volume knob
When the system goes into the
System Diagnostic Menu, the
screen in Figure 18 on the next
page will display.
Figure 17
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17.
Step
17
Select Confirmation/Adjustment.
Figure 18
18.
Select XM.
Step
18
Figure 19
19.
Select XM NavTraffic.
Step
19
Figure 20
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Step
20
20.
Select Change Channel.
Figure 21
Step
22
21.
Press Delete until all numbers
entered in the “CH” field are erased.
22.
Enter “255”.
23.
Select OK.
Step
21
Figure 22
Step
23
24.
Step
24
Select Change Application ID.
Figure 23
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Step
26
25.
Press Delete until all numbers
entered in the “APPID” field are
erased.
26.
Enter “8” into the APPID field.
27.
Select OK.
Step
25
Figure 24
Step
27
28.
Press the BACK button 4 times.

29.
The Navigation system will restart.
In step 4c on page 3, the Bluetooth preference (ON or OFF) should have been
noted.

If Bluetooth was set to OFF:
 The procedure is complete. Turn the ignition OFF.

If Bluetooth was set to ON:
 Proceed to step 30, below.
30.
Turn Bluetooth ON.
SETTING
a. Press the SETTING button.
Figure 25
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b. Select Bluetooth.
Step
30b
Figure 26
c. Select Bluetooth to change
the setting to ON.

Bluetooth is ON when the
ON indicator displays in
orange.
Bluetooth ON
Figure 27
31. The procedure is complete. Turn the ignition OFF.
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Navi System Reboot
RX5QAA
ZE
32
0.4
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
April 10, 2017
NTB17-024
March 17, 2021
NTB17-024A
DESCRIPTION
Original bulletin published
Classification number updated
11/11
NTB17-024A