NTB12061
Service Bulletin Details
Public Details for: NTB12061
If you confirm: * "missing sd card" message appears. * error message "communication problem occurred check connection" with iphone (1st generation only). Connected through usb and after an incoming call. * no voice guidance after
Models from 2012
2012 NISSAN CUBE |
2012 NISSAN JUKE |
2012 NISSAN NV |
2012 NISSAN ROGUE |
2012 NISSAN SENTRA |
2012 NISSAN VERSA |
Models from 2011
2011 NISSAN CUBE |
2011 NISSAN JUKE |
2011 NISSAN ROGUE |
2011 NISSAN SENTRA |
2011 NISSAN VERSA |
Models from 2010
2010 NISSAN SENTRA |
2010 NISSAN VERSA |
Classification: Reference: EL12-048 Date: NTB12-061 October 30, 2012 NAVIGATION SYSTEM SOFTWARE UPDATE APPLIED VEHICLES AND DATES: 2011 – 2013 cube® (Z12) 2011 – 2013 Juke (F15) 2012 – 2013 NV (F80) 2011 – 2013 Rogue (S35) 2010 – 2012 Sentra (B16) 2010 – 2013 Versa (C11) 2012 – 2013 Versa (N17) IF YOU CONFIRM: • “Missing SD card” message appears. • Error message “Communication problem occurred check connection” with iPhone (1st Generation only). ¾ Connected through USB and after an incoming call. • No Voice guidance after unit replacement or software update. ACTION: 1. Check the SD card number. • Update SD card if 25920-ZW00A is present. 2. Update NAVI to N603 Software version. 3. Confirm that voice guidance operates correctly after NAVI version has been updated. NOTE: Refer to SERVICE PROCEDURE on next page. IMPORTANT: The purpose of "ACTION" (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire Service Procedure as it contains information that is essential to successfully completing this repair. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/7 PARTS INFORMATION DESCRIPTION PART # QUANTITY SD card 25920-ZW00C* 1, If required *Order using the form on NNAnet.com. Example on page 7 of this bulletin. CLAIMS INFORMATION OPERATION Reprogram CD Navigation OP CODE RX2MAA PFP 25920-ZW00A SYM ZE DIAG 32 FRT 0.2 Reprogramming software CD required for this procedure: • Each dealer has been mailed one NTB12-061 Reprogramming Software CD, free of charge, from Bosch. • Should you require an additional NTB12-061 Reprogramming Software CD due to loss or damage, it can be ordered free of charge by using the “Nissan Audio Direct Exchange Order Form” under the Warranty tab on http://www.NNAnet.com/ (an example of the form is on page 7). • Figure A Discard the previous version of this Reprogramming Software CD. SERVICE PROCEDURE NOTE: This procedure will take 30 minutes with the ignition ON. Before starting the procedure, make sure to attach a battery charger to the vehicle battery and set it to a low charge rate (trickle charge). 1. Write down all radio and satellite station presets. Presets 1 2 3 4 5 6 AM FM 1 FM 2 SAT 1 SAT 2 SAT 3 2/7 NTB12-061 2. Check the SD card part number and replace it a with newer version ONLY if 25920-ZW00A is present. NOTE: Do not replace if the vehicle has ZW00B, ZW00C or ZW00D SD or newer SD cards. • Card can be ordered by using the “Nissan Audio Direct Exchange Order Form” under the Warranty tab on http://www.NNAnet.com/ (an example of the form is on page 7). Figure 1 3. Insert the update NTB12-061 CD into NAVI unit (from Figure A in PARTS INFORMATION). 3c. Select update a. Wait for APPLICATION (update) screen to appear. b. Confirm that “Current Version” of NAVI software and “Media Version” are different. ¾ If both versions are the same, this bulletin does not apply. c. If different, select Update. 3b. Confirm versions Figure 2 3/7 NTB12-061 Figure 3 Figure 4 4. After Update button is selected, screen in Figure 3 will be displayed first, and then screen in Figure 4 as update is being performed. • Wait until update is complete (this can take up to 30 minutes). • During this time the update disc will eject automatically and be drawn back into the unit to complete the update process. NOTE: This cycling is normal and part of the process. During the Update Figure 5, which shows an “ARION & FGS XML DO NOT MATCH!” error, may be displayed and indicates that the Update has not yet completed. Figure 5 4/7 NTB12-061 5. Wait until the NAVI unit restarts on its own and returns to the main menu screen. • Do not turn the ignition off until after the system restarts. • After update has completed the NAVI screen may revert to Figure 2. If the versions are the same, the update is complete. • When complete, remove CD from NAVI unit. Figure 6 6. Check and confirm that the software version has been updated by going into the Service Menu and then selecting “Version” • Press and hold the "SETUP" button while turning the tune knob quickly left, then right, then left again. • Knob must be turned left first and for at least 3 clicks in each direction. Figure 7 7. Select Version. Figure 8 5/7 NTB12-061 8. Confirm the new Software Version. • The first line should show Software Version N603. Figure 9 9. Re-enter customer’s radio presets written down in step 1. Functional Changes with N603 Software: 1. Audio settings for some vehicles are changed. • Sound might need to be adjusted after software update. 2. Yearly Pop-up for Map update is removed. 3. Driving recommendations will occur sooner (while driving) than with previous software. 4. Routing algorithm has changed. • Routing to a destination maybe different than with previous version of software. 6/7 NTB12-061 EXAMPLE ONLY Dealer information Vehicle information Include part number Customer information 7/7 NTB12-061