2063410/1

Technical product information
Infotainment Main unit (5F / J794) fault finding/diagnosis procedure
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Topic
Market
area
Brand
Transaction
2063410/1
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
information, navigation, communication, entertainment -> online services
information, navigation, communication, entertainment -> infotainment sys. control using buttons, control panel,
display panel
Vehicle data
Bentayga series
Sales types
Type
4V1*
4V1*
4V1*
4V1*
4V1*
MY
2017
2018
2019
2020
2021
Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
Gearbox code
*
*
*
*
*
Final drive code
*
*
*
*
*
New Continental GTC
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S4* 2019 E
3S4* 2020 E
3S4* 2021 E
*
*
*
*
*
*
*
*
*
Mulsanne
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3Y2*
3Y2*
3Y2*
3Y2*
3Y6*
3Y6*
3Y6*
3Y6*
2017
2018
2019
2020
2017
2018
2019
2020
E
E
E
E
E
E
E
E
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
New Continental GT
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S3* 2018 E
3S3* 2019 E
3S3* 2020 E
*
*
*
*
*
*
*
*
*
Complaint
type
functionality
functionality
Position
3S3* 2021 E
*
*
*
New Flying Spur
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
ZG2* 2020 E
*
*
*
ZG2* 2021 E
*
*
*
Documents
Document name
master.xml
Technical product information
Infotainment Main unit (5F / J794) fault finding/diagnosis procedure
Transaction No.: 2063410/1
Customer statement / workshop findings
Issue suspected with the Infotainment Main unit (5F / J794) - For example:
•
MMI screen image flickers or goes blank
•
No response to selection
•
Audio cuts-out
Technical background
Refer to the Measure section regarding any Infotainment Main unit (5F / J794) fault finding/diagnosis
Production change
Not applicable
Measure
1) Check if the Customer’s complaint can be re-produced, also check if the same system operation can be re-produced on a comparable model
of the same model year
NOTE: If the complaint is noticeable when using an external device connected (e.g. Phone, Media player), then check the operation using both
the customer’s device and a known good device on both the customers car and the comparable car
2) Run a full diagnostic sweep and record any DTC’s
3) Follow the ODIS test routine for the DTC’s stored if applicable.
4) Check for any existing TPI / Campaign released that may be related to the issue / DTC.
5) Carry out a full wiring check to the Infotainment unit (5F / J794).
NOTE: If a wiring issue is found, then rectify as per Elsa Pro guidelines (taking photos of any issue(s) found) - Re-check to confirm if the original
issue remains.
6) Perform a full shutdown/start-up of the Infotainment System (Press and hold volume rotary switch for 3 seconds) - Re-check to confirm if the
original issue remains
7) Perform a ‘factory reset’ of the Infotainment system. NOTE: All data held in the system (e.g. personal data) will be deleted - Re-check to
confirm if the original issue remains
NOTE: Regardless if the issue has been resolved, or if the issue remains after following the above actions, the operative MUST record the
findings on a new or existing DISS query, along with any supporting information (e.g. Diagnostic log, ODIS test plan results, Photos / Videos of
the concern).
IMPORTANT: The Infotainment main unit should not be replaced unless the issue can be re-produced, all information must be recorded on the
DISS query, and approval must have been given by Product Support.