L-TT-0221-17Rev1
Service Bulletin Details
Public Details for: L-TT-0221-17Rev1
Diagnosis of bluetooth connectivity complaints.
- 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 - 2007 - 2006 -
Models from 2019
Models from 2018
Models from 2017
Models from 2016
Models from 2015
Models from 2014
Models from 2013
Models from 2012
Models from 2011
Models from 2010
Models from 2009
2009 LEXUS ES350 |
2009 LEXUS GS 350 |
2009 LEXUS GS 450H |
2009 LEXUS GS HYBRID |
2009 LEXUS GS460 |
2009 LEXUS IS 250 |
2009 LEXUS IS 350 |
2009 LEXUS IS F |
2009 LEXUS LS460 |
2009 LEXUS LS600H |
2009 LEXUS LX570 |
Models from 2008
2008 LEXUS ES350 |
2008 LEXUS GS 350 |
2008 LEXUS GS 450H |
2008 LEXUS GS HYBRID |
2008 LEXUS GS460 |
2008 LEXUS IS 250 |
2008 LEXUS IS 350 |
2008 LEXUS IS F |
2008 LEXUS LS460 |
2008 LEXUS LS600H |
2008 LEXUS LX570 |
Models from 2007
2007 LEXUS ES350 |
2007 LEXUS GS 350 |
2007 LEXUS GS 450H |
2007 LEXUS GS HYBRID |
2007 LEXUS IS 250 |
2007 LEXUS IS 350 |
2007 LEXUS LS460 |
Models from 2006
2006 LEXUS IS 250 |
Tech Tip L-TT-0221-17 March 22, 2018 Subject Market USA Diagnosis of Bluetooth® Connectivity Complaints Service Category Section Audio/Visual/Telematics Cellular Communication Applicability 2010 - 2018 Models APPLICABLE VEHICLES 2019 2015-2019 2010-2015 2012 2018-2019 2006-2015 2016-2017 2018 2007-2011, 20132018 2013-2019 2007-2019 2010-2019 2010-2019 2007-2011, 20132019 2006-2019 2016-2017 2008-2014 2008-2011, 20132019 RC F RC350 IS250C LFA GS300 IS250 GS200T LS500H GS450H 2018 2015-2019 2008-2016 2018-2019 2018-2019 2016-2019 2015-2017 2008-2011 2010-2012 LS500 NX300H LS600H LC500 LC500H IS300 NX200T GS460 HS250H ES300H ES350 GX460 RX450H GS350 2018-2019 2007-2017 2016-2019 2018-2019 2011-2018 GS F LS460 RC300 NX300 CT200H IS350 IS200T IS F LX570 2010-2019 2010-2015 2016-2017 RX350 IS350C RC200T CONDITION Some customers may encounter Bluetooth® connectivity concerns such as: Difficulty to pair the phone. Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. Various Bluetooth® Audio functions are no longer functioning with customer’s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer’s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently. Expires on Ver. 2.8 01/01/2017 L 03/22/2019 Rev1 © 2017, Lexus, a Division of Toyota Motor Sales, USA Page 1 of 3 Tech Tip L-TT-0221-17 March 22, 2018 Subject Market Diagnosis of Bluetooth® Connectivity Complaints USA Applicability 2010 - 2018 Models RECOMMENDATIONS Check for Tech Tips and TSBs which may address certain Bluetooth® concerns with the vehicle’s multimedia system. Confirm known good phone in customer’s vehicle. If known good phone experiences the same condition, the vehicle system should be diagnosed using the vehicle’s repair manual. If known good phone does not experience the condition in the customer’s vehicle, no repair should be attempted to the vehicle. The following steps can be performed to resolve the most common phone side issues. o Confirm if phone has been tested for phone compatibility by going to TIS homepage and Clicking on Toyota Bluetooth® Compatibility Information link under Service Resources. If the phone did not pass compatibility testing for the customer’s concern, please explain the phone’s limitation to the customer. o Disable and re-enable Bluetooth® on the phone. o Perform “Delete all personal data” on navigation/display audio equipped vehicles. o Delete all Bluetooth® paired devices on the customer’s phone. o Soft reset customer’s phone or pull the battery out of the phone. If the condition continues to occur only with the customer’s phone, then the next steps are recommended before handset replacement. The customer should do this themselves as this will cause their customizations/network connections to be lost. o For iOS 7.0 and later, the customer can go to Settings, General, Reset, choose “Reset all Settings” o For most Android devices running 6.0 and later the customer can go to go to Settings, scroll right over to the Personal tab, choose Backup and reset, then “Reset network settings”. For older devices which do not have this option you will have to skip this step. o For Samsung phones running OS 7.0, go to Settings, General Management, Reset, then go to “Reset network settings”. If the condition continues to occur only with the customer’s phone, then the only step left before handset replacement is full system reset. The customer should do this themselves as it will cause data full loss on both Android and Apple devices. Customer should first backup their phone and data before proceeding. o For iOS 8.0 and later, the customer can go to Settings, General, Reset, choose “Erase all Content and Settings” o For most Android devices running 6.0 the settings screen is divided into Tabs. The customer can go to Settings, scroll right over to the Personal tab, choose Backup and reset, then “Factory data reset”. o For Samsung phones running OS 7.0, go to Settings, General Management, Reset, then “Factory data reset”. Customer should first try Bluetooth® operation before restoring their phone. If Bluetooth® issues are resolved, then some software setting, or program was causing the concern. If condition is not resolved, then the customer should contact the phone carrier or phone manufacturer for support. Expires on Ver. 2.8 01/01/2017 L 03/22/2019 Rev1 © 2017, Lexus, a Division of Toyota Motor Sales, USA Page 2 of 3 Tech Tip L-TT-0221-17 March 22, 2018 Subject Market Diagnosis of Bluetooth® Connectivity Complaints USA Applicability 2010 - 2018 Models LINK REFERENCES This Tech Tip does not contain any link references Expires on Ver. 2.8 01/01/2017 L 03/22/2019 Rev1 © 2017, Lexus, a Division of Toyota Motor Sales, USA Page 3 of 3