ATI01602

0
All
Advanced Technical Information
1602
Binder - Advanced Technical Information
Approval and Support Management Program (ASM)
This ATI replaces ATI Group 0, #1502,
dated 12-11-15.
Models:
All
Model Years:
2009 - on
Information:
The Approval and Support Management system was created to offer assistance to the dealer organization with new and complex technical issues by utilizing the Support Specialists within Porsche R&D.
As a result, this process has reduced vehicle downtime and repeat repairs substantially.
Note: G1 II is the 2014 facelift. E2 II is the 2015 facelift.
La unch
Info rma tio n
A&S Upda t e
Aut ho r: VAM
Published: 10/03/2016
Deta ils
A&S Timeline
2015
7
8
9
10
20
016
11
12
1
2
3
911
991: GT3 engine
991 I I all de
d r ivates: en g in e + ECU, gear box + ECU
4
5
6
7
8
9
10
11
12
Ex t ended
982
982 all der ivates: en g in e + ECU, g ear b o x + ECU
NEW
Ca y enne
E2 I I S E-H
Hy b r id : h y b r id - co m p o n en ts
Ex t ended
Pa na mera
G1 I I S E-H
Hy b r id : hybr id - co m p o n en ts
Ex t ended
Ma ca n
PDK
Pha se o ut
918 Spy der
All Ser v ice Lev el 2 Rep . *
En g in e, PDK, To u ch p an el, hybr id - co m p o n en
nts
Pha se o ut
Guided repa ir pro cesses
918 Sp y d er Ser v ice Lev el 3 **
Cr itical HVV batter y
Footnote:
* Service level 2:
Demounting/mounting of powertrain components; engine and gearbox repairs;
hybrid components; high voltage battery; demounting/mounting CFRP structure.
** Service level 3:
Liquid metal paintwork; film-covered body (Decor wraps, complete film cover);
CFRP structure repair (Monocoque, power unit rack), HV battery repair, PDK transmission
and combustion engine repair.
©2016 Porsche Cars North America, Inc.
AfterSales
Apr 25, 2016
Page 1 of 2
0
All
Advanced Technical Information
1602
Information:
Procedure for Approval and Support Management (ASM)
(cont’d)
In the event that a vehicle comes into the workshop with a verified and undiagnosable
complaint pertaining to one of the current ASM topics, please complete the following:
1. Create a PQIS job with uploaded VAL.
2. Create a TLAR (after utilizing all dealer resources such as PIWIS workshop documents and
bulletins).
On the TLAR, please provide the original customer complaint and details of your test results.
It is important that we have in depth knowledge of the diagnosis that has been performed.
La unch
Info rma tio n
A&S Upda t e
Aut ho r: VAM
Published: 10/03/2016
Deta ils (2 /2 )
A&S O v erv iew
A
&S
A&S
Co mpo nents
Eng i ne
DME
Auto ma ti c
tra ns mii s s i o n
(PDK, Ti p t ro n i c)
A to
Au
t ma ti c
tra ns mii s s i o n
co ntro l uni t
(PD
DK, Ti p t ro n i c)
c)
Ma nua l
tra ns mii s s i o n a nd
co upl i ng
991 GT3
x
991 II all deri v a tes
x
x
x
x
x
982 all deri v a tes
x
x
x
x
x
Hi g h v o l ta g e
co mp
po nents &
co ntro l uni ts
E2 I I hy bri d
co mp
po nents
x
G1 I I hy bri d
co mp
po nents
x
918 Spy der
Gui ded repa i r
pro ces s
Dealership
Distribution
Routing
x
!
!
x
x
To uchpa
pa nel
x
Cri t i cal HV- baattery
918 Sp y d er Serv i ce Lev el 3 Pro cees s es (fu l l fi l m wrap
r , CFRP)
Service Manager
Shop Foreman
Service Technician
Asst. Manager
Warranty Admin.
Service Technician
Dr. Ing. h.c. F. Porsche AG is the owner of numerous trademarks, both registered and unregistered, including without limitation the Porsche Crest®, Porsche®, Boxster®, Carrera®, Cayenne®, Cayman®,
Macan®, Panamera®, Speedster®, Spyder®, 918 Spyder®, Tiptronic®, VarioCam®, PCM®, PDK®, 911®, RS®, 4S®, FOUR, UNCOMPROMISED®, and the model numbers and the distinctive shapes of the
Porsche automobiles such as, the federally registered 911 and Boxster automobiles. The third party trademarks contained herein are the properties of their respective owners. Porsche Cars North America, Inc.
believes the specifications to be correct at the time of printing. Specifications, performance standards, standard equipment, options, and other elements shown are subject to change without notice. Some options may be unavailable when a car is built. Some vehicles may be shown with non-U.S. equipment. The information contained herein is for internal authorized Porsche dealer use only and cannot be copied or
distributed. Porsche recommends seat belt usage and observance of traffic laws at all times.
Apr 25, 2016
Page 2 of 2
AfterSales
©2016 Porsche Cars North America, Inc.