A4821092028220_9
Service Bulletin Details
Public Details for: A4821092028220_9
This technical service bulletin informs the reader that damage to the appearance of the leather steering wheel caused by outside influence is not covered under warranty.
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48 Steering wheel leather damage, all vehicles 48 21 09 2028220/9 August 25, 2021. Supersedes Technical Service Bulletin Group 48 number 19-79 dated July 12, 2019 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment All 2010 - 2023 All Not Applicable Condition REVISION HISTORY Revision Date Purpose 9 - Revised header (Updated Model Years) Revised Technical Background (Added photos) 8 07/12/2019 Revised header (Added Model Year) 7 11/01/2018 Revised header (Added Model Year) Steering wheel appearance damaged due to external impact (e.g., contact with fingernails, zippers, watches, rings, etc.). Technical Background External impact (e.g., contact with fingernails, zippers, watches, rings, etc.) can cause damage to the appearance of the steering wheel (Figures 1 6). This type of damage is not warrantable, as numerous investigations have shown that there is no fault in material or workmanship. Figure 1. Example of damage from external impact. Page 1 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Figure 2. Example of damage from external impact. Figure 3. Example of damage from external impact. Figure 4. Example of damage from external impact. Page 2 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Figure 5. Example of damage from external influences. Figure 6. Example of damage from external influences. Production Solution Not applicable. Page 3 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Service Not applicable. Warranty This damage is due to outside influence and is not covered by any Audi Warranty. Additional Information All parts and service references provided in this TSB (2028220) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. Page 4 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.