2056407/3
Service Bulletin Details
Public Details for: 2056407/3
Running gear - noise identification. Customer statement: noise complaint from the suspension and/or steering workshop findings: the noise can be reproduced and clearly assigned to the suspension system from either of the axles and/or
- 2022 - 2021 - 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 - 2007 - 2006 - 2005 - 2004 - 2003 -
Models from 2022
2022 BENTLEY BENTAYGA |
2022 BENTLEY CONTINENTAL GT |
2022 BENTLEY CONTINENTAL GTC |
2022 BENTLEY FLYING SPUR |
Models from 2021
2021 BENTLEY BENTAYGA |
2021 BENTLEY BENTAYGA HYBRID |
2021 BENTLEY CONTINENTAL GT |
2021 BENTLEY CONTINENTAL GTC |
2021 BENTLEY FLYING SPUR |
Models from 2020
2020 BENTLEY BENTAYGA |
2020 BENTLEY BENTAYGA HYBRID |
2020 BENTLEY CONTINENTAL GT |
2020 BENTLEY CONTINENTAL GTC |
2020 BENTLEY FLYING SPUR |
2020 BENTLEY MULSANNE |
Models from 2019
2019 BENTLEY BENTAYGA |
2019 BENTLEY BENTAYGA HYBRID |
2019 BENTLEY CONTINENTAL |
2019 BENTLEY CONTINENTAL GT |
2019 BENTLEY CONTINENTAL GTC |
2019 BENTLEY FLYING SPUR |
2019 BENTLEY MULSANNE |
Models from 2018
Models from 2017
Models from 2016
Models from 2015
Models from 2014
Models from 2013
Models from 2012
Models from 2011
Models from 2010
Models from 2009
Models from 2008
Models from 2007
Models from 2006
Models from 2005
Models from 2004
Models from 2003
2003 BENTLEY ARNAGE |
2003 BENTLEY ARNAGE R |
2003 BENTLEY ARNAGE RL |
2003 BENTLEY ARNAGE T |
2003 BENTLEY AZURE |
2003 BENTLEY CONTINENTAL |
Technical product information Topic Market area Brand Transaction No. Level Status Release date Running gear - Noise identification Bentley: worldwide (2WBE),Hongkong-Macau (5HK) Bentley 2056407/3 EH Approval New customer code Object of complaint Complaint type Position running gear -> adaptive suspension, pitch and roll compensation running gear -> steering system running gear -> steering, power-assisted steering running gear -> shock absorber/suspension control noise, vibration noise, vibration noise, vibration noise, vibration Vehicle data All Models Sales types Type MY Brand Designation Engine code Gearbox code Final drive code **** **** **** **** **** **** **** **** **** **** **** **** **** **** **** **** **** **** **** **** 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 E E E E E E E E E E E E E E E E E E E E Documents Document name master.xml runninggear1.docx suspension.xlsx * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Technical product information Running gear - Noise identification Transaction No.: 2056407/3 Customer statement / workshop findings Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work Technical background It is the retailers responsibility to check and confirm if any TPI’s are applicable to the customers complaint/issue, should an applicable TPI be available, apply it and complete a DISS complaint to include ‘Workshop findings’ only (No repair query required) For correct diagnosis and repair, the attached Flowchart must be followed in conjunction with the Measure section of this TPI Production change Not applicable Measure 1) Carry out a visual inspection of the suspension and/or steering components to confirm if the noise can be attributed to a faulty component for example: • Damage to the underside of the vehicle • Accident damage • Damaged or incorrect specification road wheels • Worn/leaking suspension components and/or steering components • Loose and/or damaged components If the noise is NOT a result of one of the afore mentioned issues, carry out the remaining instructions from Step 2 2) In the event an impact noise is present for example clonking, clicking, ticking, and the operative CAN NOT locate the issue by conducting a visual inspection you must capture/record the noise. • Should the noise be frequency related for example a constant drone or humming noise a frequency recording will be required • Refer to the onward instructions depending on which type of noise is evident (Impact or frequency related) IMPORTANT: For frequency analysis and noise recording we recommend using the Chassis Ear Tool WT 10437 Record the noise and measure the frequency using WT 10437 Chassis Ear Tool - Follow the instructions within this TPI in conjunction with the WT 10437 user instructions 3) Referring to Figure 1 - Using the sensor clamp/s (Point A) and Bluetooth module/s (Point B) provided in the kit - Record the noise Figure 1 TIP: In order to locate the noise it could be necessary to use multiple clamp and module assemblies, the operative must refer to the appropriate user instructions NOTE: If the noise is only evident during a road test, the clamp and module assembly must be positioned outside of the cabin for the best results, please be aware that recordings from outside of the vehicle may not help identify the issue at higher speeds or noisy geographical locations, therefore a recording from inside the cabin will also be required WARNING IMPORTANT: The driver's concentration MUST be focused on the road at ALL times the assistance of a second technician is required WARNING Observe all road safety procedures and speed limits. TIP: To capture the frequency - Select ‘FFT Graph’ as Wave Form Type (Figure 2) and read the peak achieved during the recording as highlighted in Figure 2 (in this EXAMPLE the frequency is 2000Hz) Figure 2 4) Once recorded - Save the file to your device NOTE: The sound recording/video can also be taken from a mobile telephone as long as the noise is clearly identifiable Additional ‘contextual’ video/audio recordings from a customer perspective should also be used Should there be no applicable TPI’s, and you are not able to identify the source of the noise by using WT 10437, proceed to Step 5 5) Raise a DISS technical query - The running gear questionnaire (attached Excel spreadsheet) and the sound/video recording must be attached to the open DISS query IMPORTANT: The following detail MUST also be included: • Vehicle speed • With or without steering lock applied (please confirm) • Ambient conditions • Engine coolant temperature when issue is evident • What does the driver/customer do to induce the problem? • Any reported disassembly and/or issues of the rear axle area VERY IMPORTANT: NOISE RELATED DISS QUERIES SHOULD NOT BE SUBMITTED WITHOUT AT LEAST TWO ATTACHMENTS (QUESTIONAIRE AND SOUND RECORDING), SHOULD THE REQUIRED INFORMATION NOT BE INCLUDED, THE QUERY WILL BE RETURNED TO THE RETAILER Warranty accounting instructions Warranty claims about noise complaints suspension and/or steering system are only possible with a completed running gear questionnaire, an audio/video recording and an eligible DISS query Noise complaint from Running gear (Suspension/Steering systems) Visual check of the suspension/steering systems as per Technical Background section of the TPI Not OK OK Follow standard repair procedures then retest for noise Noise rectified OK Use WT 10437 to create sound recording and record frequency (If frequency related) TPI available? No Raise a DISS technical query Attach the completed ‘Running gear noise questionnaire’ Attach the sound/video recording Yes Issue still present? OK Repair as per TPI then retest Is noise rectified? No Yes Vehicle is fixed Questionaire Suspension system - NVH complaint Vehicle information: VIN: Road test: yes carried out: Noise type: chattering forward hissing judder squealing moaning chirping knocking creaking clonk clicking popping rattle humming crunching roaring banging dronning groaning ticking buzzing whirring gurgling whistling RH Rear axle brake applied without steering input with steering input backwards without steering input brake applied straight line curve with steering input static with steering input Right Where does the noise occur: always often rare uneven road pot holes speed bump Left Highway 0-30 mph 30-60 mph over 60 mph speed not dependent Description: LH Frequency: kHz Noise occurs only once on the same direction (repeatable moving back and forth): yes no State of suspension components: bush/ball joints/mounts: leaking damaged Okay wear free play Vehicle Temperature cold Weather: Cracks Outside temperature: 15 warm wet dry snow Humidity C° 20 to High Low Customer Driving profile: short haul Long haul sporty normal Further information: (if necessary) Previous Attempted Repeairs (DISS if available): Comparable Vehicle tested on same conditions: Comments yes no When does the noise occur: grinding Front axle yes Complaint understandable: no VIN: C°