2064469/1

Technical product information
Topic
Market
area
Brand
Rear window blind/s do not fully retract (Jammed)
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Transaction
2064469/1
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
body fixtures and fittings -> sunblind operation -> electrically lower side window blind
body fixtures and fittings -> sunblind operation -> electrically raise side glass blind
body fixtures and fittings -> sunblind operation
Vehicle data
Bentayga
Sales types
Type
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
MY
2017
2018
2019
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
E
*
Documents
Document name
master.xml
Gearbox code
*
*
*
*
*
*
Final drive code
*
*
*
*
*
*
Complaint type
Position
functionality -> without function / defect
functionality -> without function / defect
functionality
Technical product information
Rear window blind/s do not fully retract (Jammed)
Transaction No.: 2064469/1
Customer statement / workshop findings
Rear side window blind/s do not fully retract (Jammed) as shown in Figure 1
Figure 1
Technical background
In the event that the afore mentioned issue is evident the operative should refer to the Measure section of this TPI
Production change
Under investigation
Measure
1) Open the affected rear blind door (by hand)
2) Referring to Figures 1 and 2 - Locate the flocked sliders (x2)
NOTE: For clarity/photographic purposes only – Figures 1 and 2 show the blind deployed
Figure 1
Figure 2
•
With care - Visually check the position of the flocked sliders
•
Check for any signs of slider wear
NOTE: Figure 3 shows an example of slider displacement (circled)
Figure 3
IMPORTANT: Displacement can stop the blind from returning to its home position
3) Record all observations and take clear photographs/videos of the issues found
•
In the event the flocked sliders are displaced, the operative should attempt to push the sliders inboard (into the hanger)
•
Retest the functionality of the affected blind
4) Should no other issues be found the vehicle can be returned to the customer
Any additional actions beyond the above must be authorised / approved by Bentley Product Support via an open DISS query
NOTE: Ensure all applicable supporting information is attached (Photographs/videos)