2051562/8
Service Bulletin Details
Public Details for: 2051562/8
12 volt - battery condition checks. Customer statement / workshop findings: 12 volt battery test instruction technical background: for all 12 volt battery issues relating to warranty or a parts warranty claim, a diss query must be rais
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Models from 2022
2022 BENTLEY BENTAYGA |
2022 BENTLEY CONTINENTAL GT |
2022 BENTLEY CONTINENTAL GTC |
2022 BENTLEY FLYING SPUR |
Models from 2021
2021 BENTLEY BENTAYGA |
2021 BENTLEY BENTAYGA HYBRID |
2021 BENTLEY CONTINENTAL GT |
2021 BENTLEY CONTINENTAL GTC |
2021 BENTLEY FLYING SPUR |
Models from 2020
2020 BENTLEY BENTAYGA |
2020 BENTLEY BENTAYGA HYBRID |
2020 BENTLEY CONTINENTAL GT |
2020 BENTLEY CONTINENTAL GTC |
2020 BENTLEY FLYING SPUR |
2020 BENTLEY MULSANNE |
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2019 BENTLEY BENTAYGA |
2019 BENTLEY BENTAYGA HYBRID |
2019 BENTLEY CONTINENTAL |
2019 BENTLEY CONTINENTAL GT |
2019 BENTLEY CONTINENTAL GTC |
2019 BENTLEY FLYING SPUR |
2019 BENTLEY MULSANNE |
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2003 BENTLEY AZURE |
2003 BENTLEY CONTINENTAL |
Technical product information Topic Market area Brand Transaction No. Level Status Release date 12 Volt - Battery condition checks Bentley: worldwide (2WBE),Hongkong-Macau (5HK) Bentley 2051562/8 EH Approval New customer code Object of complaint Complaint type electrical power, electric system, data transfer -> battery management -> de-energise functionality -> cannot be activated electrical power, electric system, data transfer -> battery management -> record history data functionality -> without function / defect vehicle service -> service, maintenance functionality Vehicle data All Models - 12 Volt Battery condition checks Sales types Type * * * * * * * * * * * * * * * * * * * * MY 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 Brand Designation Engine code E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * Documents Document name master.xml Gearbox code * * * * * * * * * * * * * * * * * * * * Final drive code * * * * * * * * * * * * * * * * * * * * Position Technical product information 12 Volt - Battery condition checks Transaction No.: 2051562/8 Customer statement / workshop findings 12 Volt – Battery test instruction Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI Production change Not applicable Measure • Confirm that Non-approved accessories are not fitted/connected to the vehicle • Confirm the vehicle is the same as it was when it left the production line • Confirm there are no leads/cables or chargers fitted/connected to the vehicle • Confirm if the customer connects an approved Bentley battery conditioner (when fitted to vehicle) as per Owners Handbook instruction • Carry out the Battery Warranty test process as per ElsaPro Rep.Gr 27 – Battery → Battery - To test (VAS 6161). If a Battery defect or bad cell is detected a specific warranty code will be displayed on the print out. The results must be attached to the open DISS query, failure to provide the battery test results will invalidate the potential warranty claim • If the message ‘Perform charge acceptance test’ is displayed then refer to Rep.Gr 27 – Battery → Assessing battery test results → Orig. VWBatt. Test (Warranty). Should VAS 622 011 (or equivalent) not charge the battery, firstly attempt to charge the battery using a trickle charger before ruling that the battery requires replacing. If the ‘Perform charge acceptance test’ fails and no quiescent drain or alternator failure is present, the battery replacement will not be covered under Warranty as the failure is caused by a maintenance error. Please advise the customer how to maintain a healthy battery Consider the advised onward checks to help diagnose the potential battery failure issue New Continental GT/C - Bentayga and New Flying Spur • Referring To ElsaPro Rep.Gr27 - Carry out the Battery quiescent drain - Manual check • Referring To ElsaPro Rep.Gr27 - Carry out the Battery quiescent drain – History data check • Confirm the Alternator charge ratings are to specification - Refer to ElsaPro Rep.Gr 27 VERY IMPORTANT: In the event a battery is required to be replaced the Retailer MUST attach the battery history data from the Gateway control module – Diagnostic address 19 (Measured values 1-12) to a new or existing DISS query All other remaining models • Referring To ElsaPro Rep.Gr27 - Carry out the Battery quiescent drain - Manual check • Confirm the Alternator charge ratings are to specification - Refer to Elsa pro Rep.Gr 27 Warranty accounting instructions Should the battery have failed due to a system fault excessive/high quiescent drain, the battery can be claimed as an additional consequential part to a warranty claim, the system fault must also be detailed as well as confirmation of the actual system fault repair Only Battery test results as follows will be considered for a warranty authorisation • BATTERY DEFECT • BAD CELL Note: Failure to provide the battery test results will invalidate the potential warranty claim