PC861 2013-2018

SERVICE CAMPAIGN
CAMPAIGN
BULLETIN
Halogen Headlamp
Voluntary Service Campaign
Reference: PC861
Date: March 25, 2022
Attention: Dealer Principal, Sales, Service & Parts Managers
SERVICE COMM
Activation
date:
Affected
**Affected
Dealer
SERVICE COMM
Stop Sale
Models/Years:
Population:
Inventory:
Expiration date:
In Effect
MY2013-2018 Altima
~90,000
NA
March 25, 2022
September 23, 2022
(L33)
**The affected population is subject to change when the final vehicle list is received from the
NO
Settlement Administrator the week of March 28, 2022.
***** Dealer Announcement *****
Nissan is conducting a Voluntary Service Campaign (VSC) on ~90,000 specific model year 2013-2018
Nissan Altima vehicles with halogen headlamps dimming due to delamination to support the settlement
approved by the court presiding over the class action lawsuit. Customers that have obtained approval
by the Settlement Administrator are included in this VSC. Dealers will inspect for delamination and, if
necessary, replace both the right and left Halogen Headlamps.
Customers not covered by the terms of the limited Warranty Extension, covered by a basic or parts
warranty have until March 26, 2022 to apply for replacement opportunity by completing a Claim Form and
submitting to the Settlement Administrator the appropriate Claim Form by the deadline. Upon approval,
the Class Vehicle is to be taken to an Authorized Nissan Dealer no later than September 23, 2022.
Nissan will provide a one-time diagnosis and a potential repair of approved vehicles from
March 28, 2022 to September 23, 2022 under the Voluntary Service Campaign.
NOTE: The proposed settlement, associated warranty extension, and the one-time potential repair
include many terms and conditions. Nissan strongly recommends that, rather than attempt to
address questions about the proposed settlement terms from customers, you refer customers to
the website and/or telephone number listed below so that they can receive accurate information
from appropriate sources.
Additional information is available at 1-855-786-0996 or www.altimaheadlightsettlement.com.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS
National Service History – Open Campaigns I.D. PC861.
 Refer to NPSB15-460 for additional information
2.
Dealers should use NTB22-024 to correct any vehicles subject to this campaign.
CAMPAIGN ID: PC861 | Original Document
3.
Once repaired, dealers should submit the claim, using the claims coding provided, and release the
vehicle.
4.
If a customer has questions regarding the terms of the approved settlement, please refer them to
the Settlement Administrator at 1-855-786-0996 or to www.altimaheadlightsettlement.com rather
than attempting to answer questions directly.
***** Release Schedule *****
Parts
The parts listed in the first table are on restriction and may be ordered via DBS.
PART NUMBER
DESCRIPTION
Quantity
26060-3TA9A
LAMP ASSY – HEAD (LH)(Headlamp
Assembly)
1
(if needed)
26010-3TA9A
LAMP ASSY – HEAD (RH)(Headlamp
Assembly)
1
(if needed)
The parts listed below may be ordered via normal ordering process.
PART NUMBER
26060-3TG0A
26060-9HS9A
26060-9HS9B
26010-3TG0A
26010-9HS9A
26010-9HS9B
DESCRIPTION
LAMP ASSY – HEAD (LH)(Headlamp
Assembly)
LAMP ASSY – HEAD (LH)(Headlamp
Assembly)
LAMP ASSY – HEAD (LH)(Headlamp
Assembly)
LAMP ASSY – HEAD (RH)(Headlamp
Assembly)
LAMP ASSY – HEAD (RH)(Headlamp
Assembly)
LAMP ASSY – HEAD (RH)(Headlamp
Assembly)
Quantity
1
(if needed)
1
(if needed)
1
(if needed)
1
(if needed)
1
(if needed)
1
(if needed)
NOTE: Parts replaced under this activity will be collected. It is important for dealers
to return parts applicable specifically to the VIN and repair order identified.
Repair
•
Owner
Notification
The class action settlement administrator released a press release on October 11, 2021
and mailed potential class members notification of the proposed settlement on or
about October 25, 2021. The settlement administrator mailed additional notice to
customers specifically eligible for this campaign on or around January 25, 2022.
NTB22-024
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History - Open Campaigns
using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of
this voluntary service campaign, which enters the service department for any reason. This includes
CAMPAIGN ID: PC861 | Original Document
vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer
inventory. If a VIN subject to this voluntary service campaign was part of a dealer trade, the letter
associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Who is eligible to be a member of the class action settlement?
A.
People who have purchased or leased a 2013-18 Altima equipped with halogen headlamps in the
United States or its territories.
Q.
When are eligible owners expected to receive notification?
A.
The class action settlement administrator released a press release on October 11, 2021 and mailed
potential class members notification of the proposed settlement on or about October 25, 2021.
The notice provided the address of a website and a toll free number where potential class
members can find more detailed information that may answer many of their questions. On or
about January 25, 2021 the class action settlement administrator mailed a notice directly to
customers eligible for this campaign to provide a claim form to confirm eligibility.
Q.
Is this a safety recall?
A.
No. This is a voluntary service campaign issued under the conditions of the class action
settlement for customers who applied for a replacement opportunity by completing a claim form
that was approved by the Settlement Administrator.
Q.
What is the proposed settlement?
A.
Nissan will offer the following options to eligible owners and lessees:
1. 3-Year Extension of the Warranty Covering Headlamp Dimming Due to Delamination:
Beginning on the Effective date of the Settlement (January 20, 2022), Nissan will cover headlamp
dimming due to delamination for a total of six (6) years. This warranty is transferable and
subject to the same terms as the standard warranty. To receive replacement headlamps within
the extended warranty period, the owner or lessee should take his or her Class Vehicle to an
Authorized Nissan Dealer. A Campaign Bulletin and Supplemental Campaign Bulletin were
previously distributed on January 25, 2022 and February 23, 2022 with information regarding
implementation of the Warranty Extension.
CAMPAIGN ID: PC861 | Original Document
2. If the vehicle is no longer covered by the limited Warranty Extension, customers had
until March 26, 2022 to apply for replacement opportunity by completing a claim form
and submitting it to the Settlement Administrator. Nissan will provide a diagnosis
and a potential repair of approved vehicles from March 28, 2022 to September 23,
2022 under the Voluntary Service Campaign.
3. Reimbursement for Headlamp Replacements Prior to October 25, 2021: If the owner or
lessee paid to replace his or her halogen headlamps due to dimming prior to October 25, 2021,
the owner or lessee can submit a claim to the Settlement Administrator for reimbursement.
The deadline to submit a reimbursement claim is April 25, 2022.
For other questions about the settlement, please refer customers to
www.altimaheadlightsettlement.com or to call the Settlement Administrator at 1-855-786-0996.
Q.
Does this voluntary service campaign cover vehicles sold or registered in Canada or Mexico?
A.
No. The proposed settlement applies only to vehicles sold or registered in the United States or its
territories.
Q.
What is the reason for this Voluntary Service Campaign?
A.
The class action lawsuit alleges that 2013-18 Altima models manufactured with halogen
headlamps have a defect that causes the internal reflecting surface to delaminate, resulting in
dimming of the low beam headlamps. Under the conditions of the settlement. Customers that are
no longer covered by the term of the limited Warranty Extension had a limited time opportunity to
obtain a one-time diagnosis and a potential repair.
Q.
What is the possible effect of the condition?
A.
Customer may experience a dimming of the low beam headlamps.
Q.
What will be the corrective action?
A.
Dealers will inspect for delamination and, if necessary, replace both the right and left Halogen
Headlamps.
Q.
I have previously paid to replace the Halogen Headlamp(s) in my vehicle and Nissan did not
cover the repair. Am I eligible for reimbursement?
A.
If the customer has an out-of-pocket expense for previous headlamp replacement before
October 25, 2021, customers can submit the appropriate Claim Form by April 25, 2022 for a
reimbursement request to the Settlement Administrator.
 Additional information is available at 1-855-786-0996 or
www.altimaheadlightsettlement.com
CAMPAIGN ID: PC861 | Original Document
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, could take up to one and
a half (1.5) hours to complete depending on the inspection results. However, your Nissan dealer
may require your vehicle for a longer period of time based upon their work schedule.
Q.
When will vehicle owners be notified?
A.
The class action settlement administrator released a press release on October 11, 2021 and mailed
potential class members notification of the proposed settlement on or about October 25, 2021.
The settlement administrator mailed additional notice to customers specifically eligible for this
campaign on or around January 25, 2022.
Q.
Are parts readily available?
A.
Parts are on restriction and may be ordered via DBS.
Q.
I did not receive a letter, how can I tell if my vehicle is affected?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.
Q.
Is my vehicle safe to drive?
A.
Yes. The delamination condition is not a sudden condition, but rather occurs over time in some
vehicles. Further, the delamination condition does not impact the operation of high beam
headlamps. If you are experiencing dimming of the low beam headlamps, you are encouraged to
take your vehicle to an authorized Nissan dealership for prompt evaluation.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
No.
Q.
Is there any charge for this repair?
A.
No, the inspection and, if necessary, remedy will be performed for the customer free of charge for
parts and labor.
Q.
Will I have to take my vehicle back to the selling dealer to have the service performed?
A.
No, any authorized Nissan dealer is able to perform this service campaign.
CAMPAIGN ID: PC861 | Original Document
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective
action completed.
Q.
Where can I learn more about the proposed settlement?
A.
Additional information regarding the settlement is available at
www.altimaheadlightsettlement.com or by calling 1-855-786-0996.
Q.
Why is Nissan agreeing to this settlement?
A.
To assure customer satisfaction and to address customer concerns, including those that were
raised by customers through litigation.
Q.
Can this campaign be performed on U.S. vehicles that are being operated in Foreign
Countries (Overseas)?
A.
Yes.
Q.
I am presently operating my U.S. vehicle in a Foreign Country (Overseas). What do I need to
do to get the campaign on my vehicle performed?
A.
Let me get some information from you so I can verify that your vehicle is involved in this service
campaign. Please give me your name, address, telephone number, and vehicle identification
number (VIN).
(Note to CRR: Follow the procedure for Overseas Program.)
Revision History:
Date
March 25, 2022
Announcement
Voluntary Service Campaign
Purpose
New campaign announcement
CAMPAIGN ID: PC861 | Original Document