2055036/5

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
My Bentley - Connected services
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2055036/5
EH
Approval
New customer code
Object of complaint
Complaint type Position
information, navigation, communication, entertainment -> online services functionality
Vehicle data
Bentayga series
Sales types
Type
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
MY
2017
2018
2019
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
E
*
Gearbox code
*
*
*
*
*
*
Final drive code
*
*
*
*
*
*
New Continental GTC
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S4*
3S4*
3S4*
3S4*
2019
2020
2021
2022
E
E
E
E
*
*
*
*
*
*
*
*
*
*
*
*
Gearbox code
*
*
*
*
*
*
*
*
Final drive code
*
*
*
*
*
*
*
*
Gearbox code
*
*
*
*
Final drive code
*
*
*
*
Mulsanne
Sales types
Type
3Y2*
3Y2*
3Y2*
3Y2*
3Y6*
3Y6*
3Y6*
3Y6*
MY
2017
2018
2019
2020
2017
2018
2019
2020
Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
New Continental GT
Sales types
Type
3S3*
3S3*
3S3*
3S3*
MY
2018
2019
2020
2021
INTERNAL
Brand Designation Engine code
E
*
E
*
E
*
E
*
3S3* 2022 E
*
*
*
Gearbox code
*
*
*
Final drive code
*
*
*
New Flying Spur
Sales types
Type
ZG2*
ZG2*
ZG2*
MY
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
Documents
Document name
master.xml
INTERNAL
Technical product information
My Bentley - Connected services
Transaction No.: 2055036/5
Customer statement / workshop findings
Complaints relating to My Bentley connected services.
Technical background
Most queries and complaints regarding My Bentley connected services can be resolved by contacting My Bentley Support rather than raising a
DISS technical query. My Bentley support have access to additional admin tools and systems to help resolve any queries; and also have the
ability to raise DISS technical queries if required.
Production change
Not applicable.
Measure
The first point of contact for any issues regarding My Bentley connected services must be as follows:
My Bentley Support for retailers:
Retailers should remain a main point of contact for customers regarding their use of My Bentley Connected Car. My Bentley Support is available
to support both you and your customers.
Retail support for My Bentley is provided by the Bentley Connected Car Contact Centre.
BENTLEY CALL CENTRE
Retailers can call the relevant number below for support with My Bentley: UK,
EU, RUSSIA & CHINA: +44 (0) 203 100 9494
NORTH AMERICA: +1 307 203 1002
CHINA: 4006 610 500
The contact centre can help retailers with any app registration or Connected Car technical support queries.
These details are also available on Retailer Marketing News:
https://retailer.bentley.co.uk//content/dmn/en/digital-enablers/my-bentley-connected-car.html#my-bentley-support
My Bentley Support for customers:
Customer support for the My Bentley app is provided by the Bentley Connected Car Contact Centre.
MY BENTLEY CUSTOMER SUPPORT
From UK/Europe, Tel: +44 (0) 1270 444 474
From North America, Tel: +1 800 353 7311 (toll free)
From China, Tel: 400 119 8880
The contact centre can help customers with any app registrations and technical support queries.
These details are also available on the support website:
https://support.bentleymotors.com/en/support-bentley.html
If Your Query Cannot Be Resolved
If My Bentley support cannot resolve your issue, a DISS technical query should be raised. There are two options for raising this query:
1. Ask My Bentley support directly to raise a DISS technical query. This route is preferred since it allows Bentley product support to liaise
directly with the specialists at the call centres
2. Raise a DISS technical query yourself. If you choose this option, please make sure you have exhausted the technical support available from
My Bentley support and tell them that you are raising a DISS technical query yourself, in order to avoid duplicate queries. Any query you
raise should include all DISS best practice measures, including providing as much detail as possible regarding the customer complaint, any
advice offered from My Bentley support and observance of any published TPI’s or other information.
Queries raised by retailers who have not used My Bentley support in the first instance will be returned until this important step is completed.
INTERNAL