2061566.4
Service Bulletin Details
Public Details for: 2061566.4
During pdi - unable to complete the set-up of connected services customer statement: -unable to complete set-up of connected services at pdi and/or the sos led in roof console is either lit red or flashing red and/or the test call is unab
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2023 BENTLEY BENTAYGA |
2023 BENTLEY CONTINENTAL GT |
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2022 BENTLEY BENTAYGA |
2022 BENTLEY CONTINENTAL GT |
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Models from 2021
2021 BENTLEY BENTAYGA |
2021 BENTLEY CONTINENTAL GT |
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Models from 2020
2020 BENTLEY BENTAYGA |
2020 BENTLEY CONTINENTAL GT |
2020 BENTLEY CONTINENTAL GTC |
2020 BENTLEY FLYING SPUR |
Models from 2018
2018 BENTLEY BENTAYGA |
2018 BENTLEY CONTINENTAL GT |
Models from 2017
2017 BENTLEY BENTAYGA |
Technical product information Topic Market area Brand Transaction No. Level Status Release date During PDI - Unable to complete the set-up of Connected Services Bentley: worldwide (2WBE) Bentley 2061566/4 EH Released for publishing 02-Nov-2022 New customer code Object of complaint Complaint type Position information, navigation, communication, entertainment -> online services functionality Vehicle data Bentayga series Sales types Type 4V1* 4V1* 4V1* 4V1* 4V1* 4V1* 4V1* ZV1* MY 2017 2018 2019 2020 2021 2022 2023 2023 Brand Designation Engine code E * E * E * E * E * E * E * E * Gearbox code * * * * * * * * Final drive code * * * * * * * * Gearbox code * * * * * Final drive code * * * * * Gearbox code * * * * * * Final drive code * * * * * * Gearbox code * * * Final drive code * * * New Continental GTC Sales types Type 3S4* 3S4* 3S4* 3S4* 3S4* MY 2019 2020 2021 2022 2023 Brand Designation Engine code E * E * E * E * E * New Continental GT Sales types Type 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* MY 2018 2019 2020 2021 2022 2023 Brand Designation Engine code E * E * E * E * E * E * New Flying Spur Sales types Type ZG2* ZG2* ZG2* MY 2020 2021 2022 INTERNAL Brand Designation Engine code E * E * E * ZG2* 2023 E Documents Document name master.xml INTERNAL * * * Technical product information During PDI - Unable to complete the set-up of Connected Services Transaction No.: 2061566/4 Release date: 02-Nov-2022 Customer statement / workshop findings VERY IMPORTANT: This TPI is only applicable to vehicles which have the following issues found during the Pre Delivery Inspection (PDI) Unable to complete set-up of Connected Services at PDI And/or The SOS LED in roof console is either lit red or flashing red and/or the test call is unable to complete. Technical background Refer to the Measure section of this TPI Production change Not applicable. Measure A DISS query MUST be raised to gain permission prior to starting the onward instructions 1) Ensure flight mode is de-activated in address 75. 2) With the vehicle outside of the workshop check the following Measured values in address 75 Measured values Connection Status: • Test_Program_Mobile_Network_Code • Network Type • Reception strength of active antenna. • GPS Position - GPS Time • Call for help button - Call_State • eCall_Current_Heading_. eCall Active Cell ID_. eCall_Position_Confidence NOTE: If the “Reception strength of active antenna” is showing 0%, carry out a short test drive (15 minutes) and confirm the DIP warning is no longer present and the SOS switch is now illuminated green. • Read and record the Measured Values again - Address 75, with the system “active” the ‘Reception strength of active antenna’ should now read above 0%. 3) Carry out a full shut down of the vehicle (30 minutes) 4) Start the engine and re-check the system 5) Drive the vehicle for 15 minutes 6) Re-check to confirm the system is operating to specification IMPORTANT NOTE: If the issue remains please raise a DISS query with the following supporting information: • Description of original concern (including SOS LED status and colour, Test call completion status) • Within the DISS query the operative MUST include the exact date and time that the test call/s were made - For example: 09:03Hrs (USA - Eastern Time/ET) on 12/12/2020 • Status prior and after carrying out tests in the Measure section • Diagnostic log and measured values attached • Photos / Videos attached INTERNAL Warranty accounting instructions Diagnostic work Warranty Type 910 Damage Service Number 91 70 Damage Code 00 40 Labour Labour Operation Code 01 50 00 00 Time As per ODIS log (Must not exceed 20 Time units) Road test Labour Operation Code 01 21 00 00 Time 50 Time units INTERNAL