2057978.6
Service Bulletin Details
Public Details for: 2057978.6
Engine lubricating oil - replenishment customer statement: -engine lubricating oil lamp illuminated on drivers instrument panel -engine lubricating oil requires "topping up" between services
- 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 -
Models from 2023
2023 BENTLEY BENTAYGA |
2023 BENTLEY CONTINENTAL GT |
2023 BENTLEY CONTINENTAL GTC |
2023 BENTLEY FLYING SPUR |
Models from 2022
2022 BENTLEY BENTAYGA |
2022 BENTLEY CONTINENTAL GT |
2022 BENTLEY CONTINENTAL GTC |
2022 BENTLEY FLYING SPUR |
Models from 2021
2021 BENTLEY BENTAYGA |
2021 BENTLEY CONTINENTAL GT |
2021 BENTLEY CONTINENTAL GTC |
2021 BENTLEY FLYING SPUR |
Models from 2020
2020 BENTLEY BENTAYGA |
2020 BENTLEY CONTINENTAL GT |
2020 BENTLEY CONTINENTAL GTC |
2020 BENTLEY FLYING SPUR |
Models from 2018
2018 BENTLEY BENTAYGA |
2018 BENTLEY CONTINENTAL GT |
Models from 2017
2017 BENTLEY BENTAYGA |
Technical product information Topic Market area Brand Engine Lubricating Oil - Replenishment Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Transaction 2057978/6 No. Level EH Status Released for publishing Release 02-Nov-2022 date New customer code Object of complaint engine -> lubrication system engine -> lubrication system -> engine oil engine -> operation, engine control engine -> lubrication system -> engine oil Complaint type Position functionality component / consumables -> too much component / consumables component / consumables -> too little Vehicle data All models Sales types Type 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* 3S4* 3S4* 3S4* 3S4* 3S4* 4V1* 4V1* 4V1* 4V1* 4V1* 4V1* 4V1* ZG2* ZG2* ZG2* ZG2* ZV1* MY 2018 2019 2020 2021 2022 2023 2019 2020 2021 2022 2023 2017 2018 2019 2020 2021 2022 2023 2020 2021 2022 2023 2023 Brand Designation Engine code E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * Documents Document name master.xml example.pdf report.xlsx INTERNAL Gearbox code * * * * * * * * * * * * * * * * * * * * * * * Final drive code * * * * * * * * * * * * * * * * * * * * * * * Technical product information Engine Lubricating Oil - Replenishment Transaction No.: 2057978/6 Release date: 02-Nov-2022 Customer statement / workshop findings Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires “topping up” between services. Technical background In order to provide effective lubrication and cooling of internal engine components, all internal combustion engines consume a certain amount of engine oil. Oil consumption varies from engine to engine and may change significantly over the life of the engine. Typically, engines with specified running-in periods consume more oil during the running-in period, and the oil consumption will stabilize after the running-in period. Refer to the Owner’s Manual for specific running-in procedures. Under normal conditions, the rate of oil consumption depends on the quality and viscosity of the oil, the RPM at which the engine is operated, ambient temperature and road conditions. Additional factors are the amount of oil dilution from water condensation or fuel residue, and the oxidation level of the oil. Certain driving conditions may negatively influence the rate of oil consumption. This can occur while the vehicle is operated in city driving conditions, for example: stop and go traffic with extended idle periods. Production change Not applicable Measure With a Customer complaint of low engine lubricating oil level between services, carry out the following: 1. Check for signs of oil leakage within the engine bay and underneath the vehicle. 2. Check for signs of blue smoke from the exhaust tailpipe, the check should be made during engine start, whilst idling, when depressing the throttle and with the engine under load. 3. “Top up” the engine with correct specification engine oil refer to the applicable Repair Group 17 Engine lubrication - Checking engine oil. Please note the following; • Current mileage of vehicle. • Amount of engine oil required to “top up” If no issues are found advise the Customer that “Topping Up” the engine lubricating oil is “normal”. NOTE: It is acceptable for the engine to consume a certain amount of engine lubricating during operation. The acceptable maximum oil consumption for each model variant is as follows:V6 – PHEV – From 19 MY - Engine designation 330/V6 - 0.5 Litres / 1000km (621 Miles) V8 – From 18 MY - Engine designation - 404/V8 - 0.8 Litres / 1000km (621 Miles) W12 – From 17MY – Engine designations – 447/W12 and 467/W12 – 1.0 Litre / 1000km (621 Miles) Raise an Information only DISS query, do not raise Technical DISS query for this issue unless a relevant defect is identified. INTERNAL Oil Consumption Measurement Report 1 Retailer Data Importer __________________ Retailer number_____________ Contact Person __________________ Telephone Number __________________ E-mail______________________ 2 Vehicle Data Chassis Number ____________________________________ Date of registration __________________ Engine code __________________ Vehicle registration number Vehicle type _________________ __________________ 3 Customer Complaint Oil consumption according to Customer __________________l / 1000km or 621 miles Complaint first noticed __________________ Driving profile __________________% Urban __________________%Motorway __________________% Rural 4 Measured Data Weight of oil during initial fill (A) __________________grams Weight of drained oil after 1000km (B) __________________grams Weight of oil used (E) __________________grams Start mileage __________________Miles/km End mileage __________________Miles/km Total distance driven during test (C) __________________Miles/km 5 Calculated Oil Consumption Oil density Mobile 1 ESP 0W-40 (D) 845g / l Oil consumed during test (E ) __________________grams Amount of oil used (F) litres (E ÷ D) __________________ litres Oil consumption 1000 ÷ C x F __________________l / 1000km or l / 621miles Date_______________________ Signature___________________