14M02 06

Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
November 7, 2022
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 14M02 - Supplement #6
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year
Focus Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
REF:
Customer Satisfaction Program 14M02 - Supplement #5
Dated July 30, 2021
REF:
Technical Service Bulletin (TSB) 16-0129
Dated September 26, 2016
New! REASON FOR THIS SUPPLEMENT
Non-Ford Part Usage:
• Vehicles that are still covered by the 8 years/80,000-mile Emissions warranty coverage MUST
be serviced with a NEW Ford Motor Company TCM.
• Vehicles outside of or exceeding the 8 years/80,000-mile coverage are authorized to use a
used Ford Motor Company TCM, a refurbished original Ford TCM, or an aftermarket TCM that
will successfully complete the required Ford software updates.
PROGRAM TERMS
Ford is extending the warranty coverage on the DPS6 automatic transmission TCM to 10 years of
service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This
extended warranty coverage will address intermittent symptoms of loss of transmission engagement
while driving, no-start, or a lack of power. If a vehicle has already exceeded either the time or the
mileage limits, this coverage will last through June 30, 2017. Coverage is automatically transferred to
subsequent owners.
NOTE: This program DOES NOT apply to vehicles that qualify for repairs under New Vehicle Limited
Warranty Powertrain coverage or Emissions Warranty coverage. Repairs for vehicles covered by New
Vehicle Limited Warranty or Emissions Warranty should be claimed following Warranty & Policy
Manual guidelines. Refer to TSB 16-0044 for repairs covered by the New Vehicle Limited Warranty or
Emissions Warranty.
NOTE: Limited coverage is available for long-term rental coverage, using 21A08.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
Build Dates
Fiesta equipped with DPS6
Automatic Transmission
2011-2015
Cuautitlan
November 3, 2009
through June 30, 2015
Focus equipped with DPS6
Automatic Transmission
2012-2016
Michigan
August 1, 2010 through
November 5, 2015
Affected vehicles are identified in OASIS.
 Copyright 2022 Ford Motor Company
REASON FOR PROVIDING EXTENDED COVERAGE
Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission engagement
while driving, no-start, or a lack of power. These symptoms are usually accompanied by a “Check
Engine” light illuminated on the instrument cluster. These concerns may be caused by electrical circuit
failures within the TCM. If the transmission is not serviced, these symptoms may become more
frequent and of longer duration.
SERVICE ACTION
If an affected vehicle exhibits intermittent symptoms of loss of transmission engagement while driving,
no-start, or a lack of power AND it is determined the TCM is the casual part, dealers are authorized to
replace the TCM under this program. This program coverage begins after the expiration of the New
Vehicle Limited Warranty Powertrain coverage and Emissions Warranty coverage. This service must
be performed at no charge to the vehicle owner.
NOTE: As of August 4, 2015, vehicles repaired under 14M02 do not require the completion of 15B22
(if open in OASIS). A claim to 14M02 will automatically close 15B22.
OWNER NOTIFICATION MAILING SCHEDULE
Owner notification began on February 21, 2015. Owners of Focus vehicles that were added to the
program population were notified beginning the week of February 13, 2017. Dealers should repair any
affected vehicles that exhibit the covered condition whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Dealer Q & A
Attachment V:
DPS6 Extended Warranty Program Coverage Summary
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 1 of 4
Customer Satisfaction Program 14M02 - Supplement #6
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
OASIS ACTIVATION
OASIS was activated on February 20, 2015. OASIS was activated for the additional vehicles added to
the population on February 7, 2017.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
SOLD VEHICLES
Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for
repairs.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty
and policy guidelines for related damage claims. No SSSC approval is required for these
vehicles:
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer
expires June 30, 2017.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. There
is no expiration date for emergency repair refunds. Non-covered repairs, or those judged by
Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with transmission control module
replacement due to loss of transmission engagement, no-start, or a lack of power.
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 2 of 4
Customer Satisfaction Program 14M02 - Supplement #6
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
RENTAL VEHICLES
If a customer's vehicle requires the replacement of the transmission control module and it is
necessary to order parts, dealers are pre-approved for up to 1 day for a comparable rental vehicle.
Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for
the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental
day is required from the SSSC via the SSSC Web Contact Site.
For Long-term rental due to TCM Backorders (Base/Powertrain/Emission/Cust Sat), submit a request
to the SSSC under FSA 21A08 using contact type APPROVAL REQUEST.
New! CLAIMS PREPARATION AND SUBMISSION
Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.
The FSA number (14M02) is the sub code.
• Additional diagnostic time MT14M02D (up to 2.0 hours) may be claimed on the same repair line
that the FSA is claimed on (prior approval is not required).
o All Diagnostic Trouble Codes (DTCs) that are retrieved must be documented in the
Powertrain DTC fields on the diagnostic code entry screen in order to claim additional
diagnostic time.
• Additional labor and/or parts other than additional diagnostic time MT14M02D must be claimed
as related damage on a separate repair line from which the FSA is claimed.
• Submit refunds on a separate repair line.
- Program Code: 14M02
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
• Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
• PROGRAM TERMS: For vehicles that exhibit intermittent concerns of loss of transmission
engagement while driving, no-start, or a lack of power, this program extends the coverage of
the Transmission Control Module (TCM) to 10 years of service or 150,000 miles from the
warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded
either the time or the mileage limits, this coverage will last through June 30, 2017.
• This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty or Emissions Warranty. Repairs for vehicles covered by New Vehicle Limited
Warranty or Emissions Warranty should be claimed following Warranty & Policy Manual
guidelines. Refer to TSB 16-0044 for additional details. If the vehicle is beyond Powertrain
Coverage of the New Vehicle Limited Warranty and Emissions Warranty but is covered by an
Extended Service Plan (ESP), claim repairs to this program (FSA 14M02) instead of the ESP
Plan.
NOTE: Some vehicles covered by 14M02 may also be eligible for coverage by 14M01 (DPS6
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension) and /or 15B22
•
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 3 of 4
Customer Satisfaction Program 14M02 - Supplement #6
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
New! CLAIMS PREPARATION AND SUBMISSION (continued)
(Transmission Control Module Reprogramming for Overt TCM Failure Warning). Always consult
OASIS to determine repairs and coverages that apply.
Rental Vehicle Reimbursement
• For Long-Term (greater than one day) rental due to TCM backorders, including:
o Base Bumper to Bumper Warranty
o Powertrain Warranty
o Emissions Warranty
o Customer Satisfaction Field Service Actions
• Submit a rental request to the SSSC using FSA Contact Type APPROVAL REQUEST.
o Long-Term rentals requests require SSSC approval and must include the following:
 A copy of the emergency order
 A copy of the COPIS ticket showing VIN as VOR
• If SSSC approval was provided under program number 21A08, eligible rental expenses and
the administrative fee should be claimed on an RO line that is separate from the repair.
o Use Misc. Expense Code “RENTAL” for the rental expenses.
o Use sub code 21A08 on the claim.
o The maximum number of days that can be requested on one RO line is 30 days.
o Rental extensions beyond the initial 30 day request must be submitted to SSSC for
approval and require BOHOLD confirmation.
• NOTE: Cancel 30 Day Limit [policy]:
o Emergency ordered parts will auto-cancel after 30 days if not saved on the BOHOLD
screen. Please see page 59 for Backorder Hold Screen instructions. Saving the order
on BOHOLD keeps the original backorder date of the order. When stock becomes
available the depots will ship oldest dates first and the order will stay active until it is
either shipped or cancelled by you.
 To place a part on BOHOLD:
• Click the Update button
• If you choose not to hold the part, select the N from the drop down
menu in front of the part and it will cancel or do nothing to the part and
the system will auto-cancel once it reaches the 30 day auto-cancel time
limit.
• Click the Update button
If done correctly a Y will appear in the Held Column
**NOTE – The emergency backordered part will not show up on the BOHOLD
Screen until the order has been on emergency backorder for 23+ days. We
recommend checking the BOHOLD Screen at least once a week to ensure
backorders are held if desired.
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 4 of 4
Customer Satisfaction Program 14M02 - Supplement #6
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
New! CLAIMS PREPARATION AND SUBMISSION (continued)
•
•
Provision for using non-Ford parts:
o ONLY vehicles outside of or exceeding the 8 years/80,000-mile emissions warranty
coverage period are eligible.
 Program Code: 14M02
 Misc. Expense: FSAOSP
 Amount:
• Up to $400.00 for a used Ford Motor company, refurbished Ford Motor
Company, or aftermarket TCM.
• For a TCM that exceed the above limits, please submit an exception
request to the SSSC for consideration. Any amount exceeding $400.00
will require an approval code for claim payment.
NOTE: Vehicles that are still covered by the 8 years/80,000-mile emissions warranty coverage
MUST be serviced with a NEW Ford Motor Company TCM.
 Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 14M02 - Supplement #6
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
LABOR ALLOWANCES
NOTE: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty or Emissions Warranty. Repairs for vehicles covered by New Vehicle Limited
Warranty or Emissions Warranty should be claimed following Warranty & Policy Manual guidelines.
Refer to TSB 16-0044 for additional details.
Description
All vehicles – retrieve DTCs only; TCM replacement not
required
Focus Models - Replace Transmission Control Module
(includes time to retrieve DTCs) (Closes FSA 15B22 if open)
Fiesta Models - Replace Transmission Control Module
(includes time to retrieve DTCs) (Closes FSA 15B22 if open)
M-Time for additional diagnosis of Powertrain DTCs P0805,
P087A, P090B, P090C, P0901, P0902, P2831, P2832,
P2835, P2836, P2837, P285C, P285D, P285E, P2861 or
P2862, only where the TCM is the causal part (may only be
claimed with either 14M02B or 14M02C)
Labor Operation
Labor Time
14M02A
0.3 Hours
14M02B
1.0 Hours
14M02C
1.1 Hours
MT14M02D
Up to 2.0 Hours
New! PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
Part Number
Description
AE8Z-7Z369-F
Transmission Control Module (includes TCM seals)
Used Original
Equipment Ford
or
Refurbished
Original
Equipment Ford
or
Aftermarket TCM*
•
•
Vehicles that are still covered by the 8
years/80,000-mile Emissions warranty coverage
MUST be serviced with a NEW Ford Motor
Company TCM.
Vehicles outside of or exceeding the 8
years/80,000-mile coverage are authorized to use
a used Ford Motor Company TCM, a refurbished
original Ford TCM, or an aftermarket TCM that will
successfully complete the required Ford software
updates.
*Any TCM used must successfully accept the latest Ford TCM software.
The DOR/COR number for this program is 50579.
 Copyright 2022 Ford Motor Company
Order Quantity
1
Claim as FSAOSP
up to $400
(Includes markup)
ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 14M02 - Supplement #6
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
New! PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed and must have a COPIS ticket showing
VIN as VOR.
IMPORTANT: At the time of publishing, parts are not available in sufficient quantities to service all of
the affected vehicles and therefore backorders may occur. Backorders will cancel on the 30th day if
not placed “on hold”. Be sure to retain backorders via DOES II (BOHOLD screen) or DOW (Backorder
Hold screen) to prevent the backorder from being cancelled.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2022 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 5
CUSTOMER SATISFACTION PROGRAM 14M02-S6
CERTAIN 2011 THROUGH 2015 MODEL YEAR FIESTA AND 2012 THROUGH
2016 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC
TRANSMISSION — TRANSMISSION CONTROL MODULE EXTENDED WARRANTY
COVERAGE
OVERVIEW
Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission engagement
while driving, no-start, or a lack of power. These symptoms are usually accompanied by a “Check Engine”
light illuminated on the instrument cluster. These concerns may be caused by electrical circuit failures
within the transmission control module.
If an affected vehicle exhibits intermittent symptoms of loss of transmission engagement while driving,
no-start, or a lack of power AND it is determined the TCM is the casual part, dealers are authorized to
replace the TCM under this program providing the vehicle is no longer eligible for repair under the New
Vehicle Limited Warranty Powertrain coverage or Emissions Warranty coverage. This service must be
performed at no charge to the vehicle owner.
NOTE: This program extends the coverage of the TCM to 10 years of service or 150,000 miles from 		
the warranty start date of the vehicle, whichever occurs first. Coverage is automatically 			
		 transferred to subsequent owners.
NOTE: This program DOES NOT apply to vehicles that qualify for repairs under New Vehicle Limited 		
		 Warranty Powertrain coverage or Emissions Warranty coverage.
NOTE: As of August 4, 2015, vehicles repaired under 14M02 do not require the completion of 15B22 		
		 (if open in OASIS). If both programs are open and 14M02 is performed, only claim 14M02.		
A claim to 14M02 will automatically close 15B22.
REASON FOR THIS SUPPLEMENT
Labor Allowances: An inspect-only labor allowance is now available in the event that the Transmission
Control Module is not the cause of loss of transmission engagement while driving, no-start, or lack of
power.
Parts Requirements: The part number for the transmission control module has been updated.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
ATTACHMENT III
PAGE 2 OF 5
CUSTOMER SATISFACTION PROGRAM 14M02-S6
SERVICE PROCEDURE
TCM Diagnosis
NOTE: A failing or failed TCM will exhibit at least one of the TCM Customer Symptoms AND may exhibit 		
		 one of the Diagnostic Trouble Codes (DTCs) listed below:
TCM Customer Symptom(s)
•
•
•
•
•
•
Intermittent no-start
Intermittent vehicle loss of power
Intermittent loss of transmission engagement while driving
Message in the message center flashes "Hill Start Assist Not Available"
Message in the message center indicates "Parking Aid Malfunction/Service Required"
Transmission gear selector "PRNDL/S" indicator on the instrument cluster blinks or flashes
Diagnostic Trouble Code(s)
•
•
•
•
P0606 - TCM Internal Failure
U0100 - Lost Communication With ECM/PCM
U0101 - Lost Communication With TCM
U1013 - Invalid Internal Control Module Monitoring Data Received From TCM
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
ATTACHMENT III
PAGE 3 OF 5
CUSTOMER SATISFACTION PROGRAM 14M02-S6
Diagnostic Procedure
NOTE: If diagnosis determines the TCM is not the cause of the concern, only the cost of diagnostic time 		
		 to retrieve DTCs will be covered by this extended coverage program. The customer should be 		
		 notified of this before proceeding.
Review the TCM
Customer Symptom list.
Does one of the symptoms
match the customer concern?
No
Concern is not related to
or covered by this program.
Yes
Connect IDS and retrieve DTCs
Is a DTC P0606, U0100, U0101 or
U1013 retrieved?
No
Were any of the following
DTC's retrieved? P0805, P087A,
P090B, P090C, P0901, P0902,
P2831, P2832, P2835, P2836, P2837,
P285C, P285D, P285E,
P2861 or P2862.
No
Concern is not related to
or covered by this program.
Yes
Perform diagnosis for DTCs retrieved using
"MT" (actual) time, as directed using the
Workshop Manual (WSM) and/or PCED
Manual. Did WSM and or PCED Manual
diagnosis direct replacement of the TCM?
No
Yes
Replace the TCM.
Please follow WSM Section 307-01.
Notes:
- Document all DTC’s retrieved on the Repair Order.
- Download TCM information to IDS using Programmable Module Installation (PMI)
routine before TCM removal.
- Replace the TCM
- Upload the TCM info to the TCM using the PMI routine.
- Perform PCM/TCM Reprogramming procedures using IDS release 114.04 or higher.
- Perform TCM adaptive learning as directed in WSM Section 307-01.
- Clear all DTC’s after reprogramming.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
Concern is not related to
or covered by this program.
ATTACHMENT III
PAGE 4 OF 5
CUSTOMER SATISFACTION PROGRAM 14M02-S6
Module Reprogramming - General Information
NOTE: Reprogram appropriate vehicle modules and clear all Diagnostic Trouble Codes (DTCs) after 		
		 programming. For DTCs generated after reprogramming, follow normal diagnostic service 		
		procedures.
1. Connect a battery charger to the 12V battery.
							
2. Perform reprogramming using IDS release 96.03 or higher.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
3. Disconnect the battery charger from the 12V battery, once reprogramming has completed.
Important Information for Module Programming
														
NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and 			
connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.					
• Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
ATTACHMENT III
PAGE 5 OF 5
CUSTOMER SATISFACTION PROGRAM 14M02-S6
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during Module
Reprogramming (MR) or Programmable Module Installation (PMI).
b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should
appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
		
d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the ''Recycle Bin'' icon at the 		
		 lower right of the previous session screen. This loads any deleted sessions and allows you to 		
		 look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022