DC_Alternator_4

VWoA Compliance
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Audi Communications 
Thursday, January 19, 2023 6:30 AM
VWoA Compliance
Dealer - IMPORTANT: Alternator Reimbursement Guidelines
Dealer Communication
To: DP, GM, Sales, Service
From: Audi After Sales
IMPORTANT UPDATE: Loaner support for customers affected by
alternator back order – Reimbursement Guidelines
Dealer Partners,
Effective immediately, Audi of America will reimburse the cost to provide Audi branded loaner support to
customers affected by alternator failures awaiting parts replacement.
In order to qualify for this reimbursement, the following conditions must be met:
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The need must be due to a parts delay for the alternator.
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The loaner must be a branded Audi vehicle, sourced internally or through Audi on Demand.
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Reimbursement amount may not exceed $30.00 per day.
To claim this reimbursement, please follow the SAGA claiming instructions below:
Audi Warranty may review claims for accuracy. Documentation of loaner support must be retained with
the repair order. Any claim that does not meet the above criteria will be charged-back. Claims apply to
vehicles within NVLW, CPO, and vehicles outside of NVLW.
Alternator 3.0L Customer Outreach Program
Alternately, customers may take advantage of a $2,000 incentive towards the purchase or lease of a new
Audi. This incentive is incremental to any other eligible and applicable incentives currently in-market.
Please see bulletin A22UCOP2 for further program details.
Alternator Dealer Inventory Assistance Program
Dealer taking affected customer vehicles in on trade and placing them in dealer inventory are eligible for
Inventory Assistance until such time as remedy parts are available. These vehicles will receive varying
levels of support based on model year/model as specified within the bulletin. Please see bulletin
A22UINV9 for further program details.
Please reach out to your field representatives with any questions.
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