TSB 23-2098

4/28/23, 8:45 AM
https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB23-2098/US/EN/~UEmployee/default.aspx?VIN=&ver…
TECHNICAL SERVICE BULLETIN
Reduced Electric Vehicle Operation
23-2098
11 April 2023
This bulletin supersedes 20-2142. Reason for update: Missing or Incorrect Applications
Model:
Ford
2010-2012 Fusion HEV
Lincoln
2011-2012 MKZ HEV
Mercury
2010-2011 Milan HEV
Issue: This article supersedes TSB 20-2142 to update the causal part. Some 2010-2012 Fusion hybrid electric
vehicles (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle
operation and increased gasoline engine operation around 10 years of vehicle age and beyond. This may be due to
software in the battery energy control module (BECM) and the powertrain control module (PCM). To correct the
condition, follow the Service Procedure to reprogram the BECM and PCM.
Action: Follow the Service Procedure to correct the condition on vehicles that meet the following criteria:
• One of the following vehicles:
- 2010-2012 Fusion HEV
- 2010-2011 Milan HEV
- 2011-2012 MKZ HEV
• Reduced electric vehicle operation and/or increased gasoline engine operations
Labor Times
Operation
No.
Description
2010-2012 Fusion HEV, 2010-2011 Milan HEV, 2011-2012 MKX HEV: Reprogram The BECM
And PCM (Do Not Use With Any Other Labor Operations)
232098A
Time
0.5
Repair/Claim Coding
Causal Part:
10B687
Condition Code: 04
Service Procedure
1. Reprogram the BECM and PCM using the latest software level of the appropriate Ford diagnostic scan tool.
© 2023 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information
that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition
described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy
and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.
The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede
this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.
https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB23-2098/US/EN/~UEmployee/default.aspx?VIN=&version=3.0&environme…
1/1