2069806.1
Service Bulletin Details
Public Details for: 2069806.1
Hvac refrigerent leakage - diagnosis guidelines customer statement: -hvac not cooling or hvac cooling less than expected
- 2024 - 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 - 2007 - 2006 - 2005 - 2004 -
Models from 2024
2024 BENTLEY BENTAYGA |
2024 BENTLEY BENTAYGA HYBRID |
2024 BENTLEY CONTINENTAL GT |
2024 BENTLEY CONTINENTAL GTC |
2024 BENTLEY FLYING SPUR |
2024 BENTLEY FLYING SPUR HYBRID |
Models from 2023
2023 BENTLEY BENTAYGA |
2023 BENTLEY BENTAYGA HYBRID |
2023 BENTLEY CONTINENTAL GT |
2023 BENTLEY CONTINENTAL GTC |
2023 BENTLEY FLYING SPUR |
2023 BENTLEY FLYING SPUR HYBRID |
Models from 2022
2022 BENTLEY BENTAYGA |
2022 BENTLEY BENTAYGA HYBRID |
2022 BENTLEY CONTINENTAL GT |
2022 BENTLEY CONTINENTAL GTC |
2022 BENTLEY FLYING SPUR |
2022 BENTLEY FLYING SPUR HYBRID |
Models from 2021
2021 BENTLEY BENTAYGA |
2021 BENTLEY BENTAYGA HYBRID |
2021 BENTLEY CONTINENTAL GT |
2021 BENTLEY CONTINENTAL GTC |
2021 BENTLEY FLYING SPUR |
Models from 2020
2020 BENTLEY BENTAYGA |
2020 BENTLEY BENTAYGA HYBRID |
2020 BENTLEY CONTINENTAL GT |
2020 BENTLEY CONTINENTAL GTC |
2020 BENTLEY FLYING SPUR |
2020 BENTLEY MULSANNE |
Models from 2019
2019 BENTLEY BENTAYGA |
2019 BENTLEY BENTAYGA HYBRID |
2019 BENTLEY CONTINENTAL |
2019 BENTLEY CONTINENTAL GT |
2019 BENTLEY CONTINENTAL GTC |
2019 BENTLEY FLYING SPUR |
2019 BENTLEY MULSANNE |
Models from 2018
Models from 2017
Models from 2016
Models from 2015
Models from 2014
Models from 2013
Models from 2012
Models from 2011
Models from 2010
Models from 2009
Models from 2008
Models from 2007
Models from 2006
Models from 2005
Models from 2004
Technical product information Topic Market area Brand Transaction No. Level Status Release date HVAC refrigerant leakage - Diagnosis guidelines Bentley: worldwide (2WBE) Bentley 2069806/1 EH Approval New customer code Object of complaint air conditioning -> heating, cooling -> automatic A/C mode air conditioning -> heating, cooling -> manual A/C mode air conditioning -> cooling Complaint type Position functionality -> cannot be activated functionality -> without function / defect component / consumables New workshop code Object of complaint Complaint type Position air conditioning -> cooling -> evaporator leaks -> leaking front air conditioning -> cooling -> evaporator leaks -> leaking connection front Vehicle data All Models Sales types Type MY Brand Designation Engine code Gearbox code Final drive code *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** E E E E E E E E E E E E E E E E E E E E E 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 Documents Document name master.xml hvacword.doc INTERNAL * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Technical product information HVAC refrigerant leakage - Diagnosis guidelines Transaction No.: 2069806/1 Customer statement / workshop findings Customer statement: HVAC not cooling Or HVAC cooling less than expected Workshop findings: HVAC refrigerant leakage confirmed CAUTION DO NOT UNDER ANY CIRCUMSTANCES INSTALL TRACER ADDITIVES INTO THE HVAC SYSTEM Before conducting any work on the HVAC system the operative MUST refer to the following within Rep.Gr 87 • Refrigeration system - Safety and general information Technical background It has been observed that some HVAC components have been incorrectly diagnosed and replaced After the components were returned for inspection no faults were found This TPI relates to HVAC components being incorrectly diagnosed and replaced, in some cases the leak could have been cured by only replacing O-rings CAUTION The leaks in these scenarios were repaired after component replacement however as the parts were not at fault the actual fix of the leak would have been resolved by replacing O-rings only NOTICE IMPORTANT NOTICE: Before proceeding the operative should check to confirm there are no VIN applicable HVAC/refrigerant leak related TPI’s for example TPI 2069806/Workshop diagnosis based on the customer complaint could be as follows: • HVAC is not cooling or the HVAC is not effective due to leakage of the refrigerant • Refrigerant recovered from the system shows a low volume or no refrigerant at all • Leakage is suspected from the compressor as no other leakage source was found NOTICE please refer to the examples shown below (Figures 1,2 and 3) of leaks found on a HVAC compressor INTERNAL Figure 1 Figure 2 INTERNAL Figure 3 CAUTION CAUTION: In the event the HVAC sniffer tool traces a HVAC leak from any of the outlets (Figure 4) INTERNAL Figure 4 Or A complaint is received that refrigerant is evident within the cabin the operative MUST first ensure that a leak is not evident within the plenum chamber or around the centre console (Figures 5 and 6) as refrigerant could be leaking into the plenum chamber/cabin and recirculated back into the cabin as this could lead to misdiagnosis and/or incorrect part replacement Figure 5 INTERNAL Figure 6 In the event that leakage is suspected from the thermal expansion valve (TXV) the thermal expansion valve can be replaced when the HVAC unit is fitted within the car • The operative must first refer to the attached flow chart before proceeding with any diagnosis or parts replacement • Before conducting any work on the HVAC system the operative MUST refer to the following within Rep.Gr 87 • Refrigeration system - Safety and general information • Refrigerant oil - Special instructions • Refrigeration system - To discharge and charge IMPORTANT TIP: When a HVAC line/connection has been opened the operative MUST always cap/bung the applicable port using a suitable cap/bung NOTICE The operative must always change the receiver drier if the air conditioning compressor has failed CAUTION In the event the evaporator or compressor is suspected to be at fault the operative must raise a Technical DISS query before conducting any further work ensuring the following is attached: • Photograph and video of the r efrigerant quantity and the actual leakage location Or In the event the evaporator or compressor is not suspected as being at fault and the issue can be successfully diagnosed and repaired, please raise a non technical DISS query stating the issue which was evident and how the issue was resolved Production change Measure Refer to the Technical background section Warranty accounting instructions Due to the numerous scenarios please refer to the warranty accounting instructions with Elsa pro NOTICE All HVAC related claims will be checked by the Warranty team, any claims which are not deemed as applicable will be cancelled – In the event that parts are replaced parts without the required attachments or the parts are found to be not at fault warranty claims will be liable for rejection INTERNAL Parts information Refer to the ETKA parts catalogue INTERNAL Take photographs/videos to showing a reduction or /no HVAC Refrigerant Confirm leakage source by HVAC sniffer tool or leak detection spray/Soapy water Leakage Suspected at Evaporator as not found in other part Leakage Other than Evaporator Source Replace affected part Confirm Evaporator Leakage Raise a Technical DISS Query requesting permission to replace the evaporator Yes Replace Evaporator INTERNAL Leakage present on Evaporator No Do not Replace Evaporator, continue with further diagnosis