23-01-055H
Service Bulletin Details
Public Details for: 23-01-055H
Hyundai motor america is offering steering wheel locks to owners of certain 2011 a?? 2017my vehicles that are not eligible for service campaign 993 anti-theft software. This bulletin describes the procedure to provide the steering wheel loc
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GROUP CAMPAIGN Technical Service Bulletin SUBJECT: DATE JUNE 2023 NUMBER 23-01-055H MODEL(S) SEE BELOW ANTI-THEFT STEERING WHEEL LOCKS (CUSTOMER SATISFACTION INITIATIVE P32) IMPORTANT Dealers must perform this customer satisfaction campaign for all retail customers. Access the “Vehicle Information” screen via WEBDCS to identify open campaigns. Description: Hyundai Motor America is offering steering wheel locks to owners of certain 2011 – 2017MY vehicles that are not eligible for Service Campaign 993 anti-theft software. This bulletin describes the procedure to provide the steering wheel locks to customers on the dealership service drive. Background: In response to increasing and persistent thefts targeting certain Hyundai vehicles without push-button ignitions and immobilizer anti-theft devices, Hyundai is providing steering wheel locks to affected customers free of charge. Applicable Vehicles: Certain vehicles not equipped with START/STOP button and not equipped with immobilizer anti-theft devices: • 2011–2017MY Accent (MC/RB) • 2013–2014MY Elantra Coupe (JK) • 2011–2012MY Elantra Touring (FD) • 2011–2012MY Santa Fe (CM) • 2011–2012MY Veracruz (EN) • 2011–2012MY Genesis Coupe (BK) Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair ANTI-THEFT STEERING WHEEL LOCKS (CUSTOMER SATISFACTION INITIATIVE P32) SUBJECT: Parts Information: Model Part Name All Steering Wheel Lock Warranty Information: Model Op. Code Part Number Figure Quantity 1 (Orders come in cases of 8) 6009L Operation Op. Time Causal Part Nature Cause CAMPP32A PROVIDE STEERING WHEEL LOCK TO CUSTOMER 0.1 M/H 6009L I14 ZZ6 CAMPP32B CUSTOMER DECLINED OFFER 0.1 M/H 6009L I14 ZZ6 All NOTE 1: Submit claim on Claim Entry Screen as “Campaign” type. NOTE 2: If customer declined to receive the steering wheel lock (Op Code CAMPP32B), please ensure customer signature is on the Repair Order explicitly stating as such. Service Procedure: 1. Provide the customer with the Steering Wheel Lock. 2. Refer to the related P32 Dealer Best Practice for talk tracks and customer FAQ. TSB #: 23-01-055H Page 2 of 2 SUBJECT: