2062095.3

Technical product information
DTC's B14BF01 and /or B14A854 evident in address 0009 - Steering column will not adjust
Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley
rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06
Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America
(6E05)
Bentley
Topic
Market
area
Brand
Transaction
2062095/3
No.
Level
EH
Status
Approval
Release
date
Event memory entries
Diagnostic address
0009 - Electronic central electric
0009 - Electronic central electric
0009 - Electronic central electric
0009 - Electronic central electric
Event memory entry
Fault type Fault status
B14BF01: Steering column vertical adjustment motor electrical error
Intermittent
B14BF01: Steering column vertical adjustment motor electrical error
static
B14A854: Adjustable Steering Column Control Module no basic setting
Intermittent
B14A854: Adjustable Steering Column Control Module no basic setting
static
New customer code
Object of complaint
running gear -> steering, power-assisted steering -> electric steering column height
adjustment
Vehicle data
New Continental GT/GTC - New Flying Spur - Bentyaga Series
Sales types
Type MY
Brand Designation Engine code Gearbox code Final drive code
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
ZG2*
ZG2*
ZG2*
ZG2*
ZV1*
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
2018
2019
2020
2021
2022
2023
2019
2020
2021
2022
2023
2017
2018
2019
2020
2021
2022
2023
2020
2021
2022
2023
2023
INTERNAL
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Complaint type
functionality -> without function /
defect
Position
Documents
Document name
master.xml
INTERNAL
Technical product information
DTC's B14BF01 and /or B14A854 evident in address 0009 - Steering column will not adjust
Transaction No.: 2062095/3
Customer statement / workshop findings
Customer statement
Steering column will not adjust in any direction
Workshop findings
The following DTC’s are evident within diagnostic address 0009
•
B14BF01: Steering column vertical adjustment motor - Electrical
•
B14A854: Power adjustable steering column control module - No basic setting
Technical background
Refer to the Measure section of this TPI
Production change
Not applicable
Measure
1) Confirm the fault is evident and can be reproduced
2) Does the fault occur at any particular time?
Yes No
Comment
Or
When adjusting during easy entry/exit movement?
Yes No
Comment
NOTE:
•
Should the answer be Yes to one or both questions please proceed with the remaining instructions from step 3
•
Should the answer be No to both questions please raise a new DISS query or respond on the already existing DISS query
3) Conduct the initialisation procedure using the column mounted switch as follows:
Figure 1
Referring to Figure 1 - Carry out the following switch tap sequence
NOTICE
IMPORTANT: The sequence MUST BE conducted in quick succession exactly as instructed
INTERNAL
•
•
3x Out (Point A)
1x In (Point B)
•
1x Out (Point A)
•
1x Up (Point C)
•
1x Down (Point D)
In the event that the afore mentioned process is not successful - Apply moderate force to dislodge the steering column from the actual position it
is stuck in - For example:
•
Column is stuck at it’s highest position - Apply force downwards and press the ‘Down’ switch to attempt to release column from it’s stuck
position -
•
Column is stuck at its lowest position – Apply force upwards
•
Once complete - Check for steering column movement functions and clear all related DTC’s
•
Retest and monitor for the reoccurrence of DTC’s
4) In the event the DTC’s and/or the fault is still present - Carry out the Basic Setting procedure for the power adjustable steering column, using
ODIS
5) In the event the DTC’s and/or the fault is still present - Refer to the applicable wiring diagram and conduct full wiring integrity check from the
motor of the adjustable steering column to the Control unit for electrically adjustable steering column (J866)
CAUTION
In the event the issue is still evident (Steering column will not adjust in any direction) after conducting steps 1 through to 5 the operative should
raise a new DISS query or respond via the existing DISS query requesting permission to replace the steering column and the steering column
control module (J866)
Should permission be given to replace steering column and steering control module (J866) DO NOT remove the steering
column control module from the steering column
NOTE: The steering column and control module MUST BE returned as a complete assembly via the normal returns procedure
6) In the event the issue and/or the DTC’s are still present and permission has been given via the DISS - Referring to the applicable Rep.Gr Replace the steering column and the steering column control module (J866)
Warranty accounting instructions
Warranty type - 110 or 910
Damage Service Number 48 14
Damage Code
00 40
Diagnosis work (Steps 1 to 5) all models
Labour Operation Code 01 50 00 00
Time - Taken from the ODIS log must not exceed 30 TU
New Continental GT and New Continental GTC
Time to replace the Steering column
Labour Operation Code 48 14 19 00
Time 120 TU
Time to replace the upper steering column
Labour Operation Code 48 14 55 50
Time 10 TU
Steering column control module replacement (J866)
Labour Operation Code 48 30 19 00
Time 40 TU
New Flying Spur
Time to replace the Steering colum
Labour Operation Code 48 14 19 00
INTERNAL
Time 120 TU
Time to replace the upper steering column
Labour Operation Code 48 14 55 50
Time 10 TU
Steering column control module replacement (J866)
Labour Operation Code 48 30 19 00
Time 50 TU
Bentayga
Time to replace the Steering column
Labour Operation Code 48 14 19 00
Time 120 TU
Time to replace the upper steering column
Labour Operation Code 48 14 55 50
Time 10 TU
Steering column control module replacement (J866)
Labour Operation Code 48 30 19 00
Time 50 TU
Parts information
Refer to the ETKA parts catalogue
NOTICE
NOTE: The steering column and control module MUST BE returned as a complete assembly via the normal returns procedure
INTERNAL