NCU-HU SW Update

News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign OTA Notification
Communication Module Software Update –
DATE: August 28, 2023
Mercedes Me connect
MY18-23 Various Models
IMPORTANT SERVICE CAMPAIGN INFORMATION
No Action Required by Dealer
Over-the Air (“OTA”) Information Only
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Service Campaign OTA Notification
Campaign No. :
August 28, 2023
Campaign Desc. :
23P5497129
Communication Module Software Update –
23P5497130
N/A
Mercedes Me connect
23P5497141
23P5497142
This is to notify you of the Over-The-Air (“OTA”) Service Campaign for the communication module software for Mercedes Me
connected vehicles in 465,777 Model Year (“MY”) 2018-2023 A-Class, C-Class, CLA, CLS, E-Class, G-Class, GLA. GLB. GLC, GLE,
GLS, GT, S-Class, SL, and SLC (117, 118, 166, 167, 172, 177, 190, 205, 213, 217, 222, 231, 238, 247, 253, 257, 290, 292, and
463 platform) vehicles. The vehicles will not be visible or flagged in VMI or EVA.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain MY 2018-2023 C-Class, EQE, EQE SUV, EQS, EQS SUV,
GLC, GLE and S-Class (206, 295, 294, 297, 296, 254, 167 and 223 platform)
vehicles, the communication module software does not correspond with the latest
series production configuration. The update is free of charge and will be carried out
in the background.
The installation will eliminate software errors for a better entertainment experience.
The update will show after the ignition has been cycled.
MBUSA will conduct an OTA service campaign. A workshop visit for the customer is
not required since remote software updates are automatically downloaded and
installed in the customer’s vehicle. The OTA may be validated as successful on the
customer’s Mercedes Me connect app under “Over-the-Air Vehicle Updates” as
“Update for the communication module”. If the OTA is successful it will show a
green “installed” and date of installation in the Over-the-Air update section.
Parts are not required for repair. Remedy software will be pushed via OTA.
Issue
What We’re Doing
Parts
Vehicles Affected
Vehicle Model Year(s)
2018-2023
A-Class, C-Class, CLA, CLS, E-Class, G-Class, GLA. GLB. GLC, GLE, GLS, GT, SClass, SL, and SLC
Vehicle Model
Vehicle Populations
Total Campaign Population
465,777
Next Steps/Notes
Customer Notification Timeline
No customer letters will be mailed.
AOMS/SOMS
AOMs – This OTA service campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
No Service Action is required by
the Dealer for this Campaign
Over-the-Air (“OTA”) Updates are performed remotely and do not require
a dealer visit. Customers can continue to drive their vehicles. If the
vehicle has not been driven in four or more weeks – we suggest that the
ignition be cycled once to initialize the process, sufficient battery
voltage may be required for the software update to be initialized.
Please read further to understand:
A. Dealer instructions to verify a successful OTA update: Helpful
information for you and your customers on how to check for successful
update.
For real time info, please see the following example to check in VeDoc or
alternatively on the Mercedes Me App.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
VeDoc
1) Dealer can check VeDoc (Figure 1 and Table 1).
a.
b.
c.
d.
A VIN can be searched via VeDoc (Figure 1, A).
Click Hermes – Control unit (Figure 1, B).
Check Object Number (Figure 1, C) with Table 1.
If the Object matches with Table 1 than the OTA was successful.
(Figure 1 – VeDoc example. A – VIN, B – HERMES – Control unit, C – Object Number)
Table 1
Part
SW HERMES
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
Object Number
A 222 902 47 21
News Channel Update |
Vehicle Compliance & Analysis
Mercedes Me Connect App
2) Customers can alternatively check the status of the update in the vehicle by
checking the Mercedes-Me Connect App on Android or Apple (Figure 2).
a. Click the vehicle icon (bottom middle) on the home screen of the MMe
Connect App.
b. Click “Vehicle Software Updates” (red box Figure 2, A).
c. Status is shown green box in (Figure 2, B).
A
B
(Figure 2 – Update for the communication module A, B)
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600