Edition115

A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the Elsa Newsletter
section in the Technician References menu.
Edition 115: December 8, 2014
Content

ServiceNet Enhancement:
Vehicle Diagnostics Category

ODIS GFF Feedback

ElsaPro Update Reminder

Offboard Diagnostic Information
System Service (ODIS Service) –
Installation Version 2.2.2
Reminder

Technical Bulletins

Pending Service Solutions

Tech Tips

Campaigns

Updates

Suggestions
ServiceNet Enhancement: Vehicle Diagnostics Category
Feedback during recent dealer meetings included comments that navigating ServiceNet to find
diagnostic device hardware and Offboard Diagnostic Information System Service (ODIS Service)
information was cumbersome.
This feedback was extremely valuable to us, and we are now very pleased to announce an
enhancement to address this issue: Today we launched a new ServiceNet information category
that is dedicated solely to diagnostic device hardware and ODIS Service information. It is
entitled: Vehicle Diagnostics
To aid navigation, the Vehicle Diagnostics subsections clearly distinguish between diagnostic
device hardware & Windows® and ODIS Service and wiTECH® diagnostic software platforms.
Further subsections contain the FAQs, Service Information and related resources you are already
familiar with.
For details refer to the table below and forward this message to all affected personnel:
Vehicle Diagnostics
Subsection Titles
Diagnostic Device
Hardware &
Windows
Offboard Diagnostic
Information System
Service (ODIS
Service)
Applications
Information and Resources
Service Information & FAQ topics
on:
• New device unpacking and initial
• All current and
setup,
future VAS diagnostic
• Device-specific hardware and
laptop and tablet
Windows in-use performance and
devices.
function issues.
• VAS 5054
Examples: Windows®, Bluetooth® &
Transmitter Head and EDIC software configuration and
future VCI devices.
performance, USB drivers, network
•VAS 6356 Test
configuration etc.
Instruments Box.
Related software and patch files for
download as applicable.
ODIS Service
diagnostic software.
Service Information & FAQ topics
on:
• ODIS Service diagnostic software
licensing (eShop), installation,
configuration, updates and in-use
performance issues.
• ODIS Service certificate requests
(eCRMS) and installation. Related
software and patch files for
download as applicable.
Routan – wiTECH
Diagnostics
wiTECH diagnostic
software.
Service Information & FAQ topics
on: wiTECH diagnostic software
installation and configuration,
updates and in-use performance
issues.
ODIS GFF Feedback
Special thanks to all of you who have taken the time to submit ODIS diagnostic feedback.
Because of your feedback, ODIS quality is improving with each new release. Some of the top
feedback contributors for last month are:
1. Mike Nevins
2. Chris Hudson
3. Rob Ounpuu
4. Peter Lauterborn
5. John Matikainen
6. Rich Cervantes
The latest version for Volkswagen is:
Application v2.2.2 – Content v2.17.0.
The current ODIS Service version can be found on the VW ServiceNet home page under Alerts.
ODIS Hotfix Issues
Occasionally, hotfixes are provided by the factory to address specific tester issues. Please refer to
the following guidelines for installing and using ODIS hotfixes.
1. Do not install any hotfix unless directed by the VW Technician Helpline.
2. All hotfixes must be removed as soon as the diagnostic session has been completed.
3. Do not share hotfixes between users and/or testers.
If a hotfix is left on a tester after the session has been completed, other diagnostic functions such
as coding and adaptations may be affected. This issue has been reported to the factory and a
resolution is pending.
Feedback by the Numbers – since October 2013

Total VW Feedback Received: 2075

Total VW Feedback Submitted to Factory: 780

Total VW Feedback Closed: 603
Note: Not all feedback that we receive can be submitted to the factory for resolution. An issue
may be rejected due to missing or incomplete information, out of date software, or because it is
a duplicate of an issue already submitted.
ODIS Issues
1. ODIS queries user for VIN near end of diagnostic session when preparing to send the
diagnosis log, even though VIN is displayed at the top of the screen. Issue has been
submitted, and a resolution is pending.
2. 1. The Networking Diagram view in ODIS is not appearing after a recent update. As a
workaround please use the Control Module List or update to the latest online update.
3. Logical Link failure reading IUMPR data when exiting GFF.
ECF_OPEN_LOGICAL_LINK_FAILED. Should be fixed with base software update 2.2.3.
4. Issues or errors when trying to run online coding or adaptations. May be related to a
factory installed hotfix. Remove the hotfix. Refer to the ODIS Hotfix Issue section of this
document.
5. The main ODIS screen may not refresh due to an anti-virus or anti-malware application
locking a file or files, resulting in a blank window. To refresh the screen manually, use
the zoom in / zoom out buttons at the bottom left corner of the main screen. (see below)
To get these issues corrected as soon as possible, please submit a new feedback each time
you experience these issues.
When submitting ODIS feedback, please remember to include a screen print and
description of the issue. Without this information, it may not be possible to address the
issue.
If you have any questions, comments or suggestions regarding this document, or about
submitting ODIS feedback, please email us at [email protected]. We will respond to all
inquiries. Back to top
ElsaPro Update Reminder
Effective today, December 8, ElsaPro has been updated with the following:

Updated information in the Elsa Pop-Up Box

Reference Media Toolbar – New Icon

High Voltage Vehicle Warning Message

Technical Product Information Folder Content

Internet Explorer 9 and 11 Compatibility
A detailed description of these updates is found on ServiceNet under Technician
References>ElsaPro Job Aids>ElsaPro Updates - December 2014.
Offboard Diagnostic Information System Service (ODIS
Service) – Installation Version 2.2.2 Reminder
Please be reminded that ODIS Service Installation Version 2.2.2 DVDs consolidate all
application and brand updates released online up to the DVD pressing date.
Only if ODIS Service needs to be reinstalled on existing devices to resolve malfunctioning
software (or otherwise installed on a brand new diagnostic device) should you obtain and use
the Installation Version 2.2.2 DVDs.
To avoid confusion under the above scenarios and shorten the total installation and update time,
please locate and discard all previous Installation Version 2.1.0 DVDs on hand in your
dealership.
Please also remember that V2.2.2 is NOT an update version! DO NOT order and use the
V2.2.2 DVDs on existing devices that already have the latest online updates installed and are
functioning normally.
DVD Order details:
www.vw.techliterature.com - order number: 1050020221
Technical Bulletins
21 14 06 - 2036110 Supersedes technical bulletin V211405 dated July 21,
2014 to modify the 1st bulleted sentence in Step 2.
Model(s)
Year
Eng. Code
Trans.
Code
VIN Range
From
VIN Range
To
Passat
2012–2014
2.0L TDI
(CKRA)
All
All
All
Engine Lacks Performance, Shaft of Turbine Fan of Turbo Charger Broken or Seized
Check Engine Light ON, Reduced Performance or Noise from Turbocharger. DTC
P0299 may be stored in ECM.
DTC
Description
P0299
Turbo/Super Charger Underboost
Production Solution: Implemented into production.
Back to top
27 14 02 - 2011894 Supersedes Technical Bulletin V271203 dated May 21,
2012 to include GRX3000 charger information.
Battery, Testing and Charging Using Midtronics VAS6161, MCR340V,
InCharge 940, or GRX3000 Charger
Model(s)
Year
Eng.
Code
Trans.
Code
VIN Range
From
VIN Range
To
All (except
Routan)
1998–2015
All
All
All
All
Note: This technical bulletin covers testing and repair procedures for multiple
vehicle lines, model years and engine combinations. To prevent mis-diagnosis, you
must ensure that the testing/repair procedure is applicable to the vehicle you are
servicing.
The VAS6161, MCR340V, In-Charge 940 (INC-940), and GRX3000 are the only
VW approved battery testers and chargers that can be used to test and charge
batteries in VW vehicles. Use of non-approved battery testers and chargers is not
allowed, as internal battery damage may occur.
Production Solution: No production change required.
55 14 04 - 2038992 Corrosion on the Rear Lid around License Plate Lights
Model(s)
Year
Jetta
2005–2010
Eng. Code Trans. Code
All
All
VIN Range
From
VIN Range To
All
All
Note: To determine if this procedure is covered under Warranty, always refer to the
Warranty Policies and Procedures Manual.
Documentation required per Warranty Policies and Procedures Manual.
For vehicles outside of the Limited Warranty Against Corrosion Perforation this
Technical Bulletin is for information only.
Electrolytic corrosion around the license plate lights (opening/contact surface, inside
and outside) because of water ingress via the seal of the license plate lights.
Production Solution: Not applicable.
Pending Service Solutions
No new Pending Service Solutions this week.
Back to top
Tech Tips
13-13-01 Vehicles with CCTA or CBFA 2.0T TSI Engine – Crank Gear/Timing
Chain Service Tip
December 5, 2014: Update to model year.
Model(s)
Year
Eng. Code
Trans. Code
All
2008–2014
CCTA or CBFA 2.0T TSI
All
When servicing the timing chain sprocket or removing the vibration damper, be
aware that one bolt holds both the vibration damper (harmonic balancer) and the
crankshaft timing chain sprocket to the crankshaft. Once the damper is removed,
the crankshaft should not be rotated unless special tool spacer T10368 has been
installed. The crankshaft timing chain sprocket and spur gear drive on the
crankshaft have a coupling that must be seated correctly during assembly. Failure
to install special tool spacer T10368 before rotating engine will cause the engine to
skip time and bend valves.
Back to top
Campaigns
42G7 - Rear Axle Safety Inspection
Model(s)
Year
Eng.
Code
Trans.
Code
Jetta
2011–
2013
All
All
See Campaign/Action See Campaign/Action
screen in Elsa
screen in Elsa
Beetle
2012–
2013
All
All
See Campaign/Action See Campaign/Action
screen in Elsa
screen in Elsa
VIN Range From
VIN Range To
If an affected vehicle had sustained damage to rear axle components (from a rear
or side-rear impact crash or after striking a high road obstacle while driving in
reverse at higher speed) and a repair facility did not correctly diagnose/repair rear
axle trailing arm damage, the durability of the trailing arm(s) could be reduced. This
can lead to a sudden fracture of the trailing arm, a loss of vehicle control, and a
crash without warning.
This recall does not address a vehicle design or manufacturing defect; rather, the
potential for this defect to be present can only occur after an affected vehicle has
sustained damage to rear axle components as described above, and only if the
damage is not properly repaired.
Updates
37J2 – AQ250 TCM Software (FED_EMS)
Model(s)
Passat, Jetta,
Beetle, Beetle
Convertible,
Golf
Year
2015
Eng.
Code
All
Trans.
Code
VIN Range From
VIN Range To
AQ250
See
Campaign/Action
screen in Elsa
See
Campaign/Action
screen in Elsa
This update has been proactively released to prevent harsh shifting and perceived
hesitation. This UPDATE is in effect until removed. Vehicle must meet all of the
following criteria:
Procedure is valid only for vehicles that show the 37J2 code in Elsa,
Campaign/Action Information screen on the day of repair.
 If the vehicle is sold it must be within the FEDERAL EMISSIONS WARRANTY.
 Procedure must be performed within the allotted time frame stated in this


UPDATE.
Procedure must be performed on applicable vehicles in dealer inventory
prior to sale.
Suggestions
Please send comments or suggestions to: [email protected]
Back to top
© 2014 Volkswagen of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
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