2051562/11

Technical product information
Topic
Market
area
12 Volt - Battery condition checks
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
Brand
Transaction
2051562/11
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
electrical power, electric system, data transfer -> battery management -> de-energise
electrical power, electric system, data transfer -> battery management -> record history data
vehicle service -> service, maintenance
Vehicle data
All Models - 12 Volt Battery condition checks
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Brand Designation Engine code Gearbox code Final drive code
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Documents
Document name
master.xml
INTERNAL
Complaint type
Position
functionality -> cannot be activated
functionality -> without function / defect
functionality
Technical product information
12 Volt - Battery condition checks
Transaction No.: 2051562/11
Customer statement / workshop findings
12 volt battery flat or unserviceable
Technical background
For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section
Production change
Not applicable
Measure
12 Volt - Battery test instruction
1) Check the battery for external damage - In the event the battery has external damage - Raise a Technical DISS query (ensure clear
photographs of the damage/issue are attached) and await feedback before conducting any further steps, however should no external damage
be evident please continue with the remaining steps to completion
2) Confirm that Non-approved accessories are not fitted/connected to the vehicle
•
Confirm the vehicle is the same as it was when it left the production line
•
Confirm there are no leads/cables or chargers fitted/connected to the vehicle
•
Confirm if the customer connects an approved Bentley battery conditioner (when fitted to vehicle) as per Owners Handbook instruction
•
Carry out the Battery Warranty test process as per ElsaPro Rep.Gr 27 - Battery → Battery - To test (VAS 6161). If a Battery defect or bad
cell is detected a specific warranty code will be displayed on the print out. The results must be attached to the open DISS query, failure to
provide the battery test results will invalidate the potential warranty claim
•
If the message ‘Perform charge acceptance test’ is displayed then refer to Rep.Gr 27 - Battery → Assessing battery test results → Orig. VWBatt. Test (Warranty).
Should VAS 622 011 (or equivalent) not charge the battery, firstly attempt to charge the battery using a trickle charger before replacing the
battery
If the ‘Perform charge acceptance test’ fails and no quiescent drain or alternator failure is present, the battery replacement will not be covered
under Warranty as the failure is caused by a maintenance error. Please advise the customer how to maintain a healthy battery
Consider the advised onward checks to help diagnose the potential battery failure issue
New Continental GT/C - Bentayga and New Flying Spur
• Referring to Elsa Pro Rep.Gr 27 - Carry out the Battery quiescent drain - Manual check
•
Referring to Elsa Pro Rep.Gr 27 - Carry out the Battery quiescent drain - History data check
VERY IMPORTANT: Referring to the video located on the Bentley Hub referencing TPI 2051562/- The operative must follow
the instructions within the video, the operative must save an online diagnostic log ensuring all of the required information is
supplied
Note: Failure to provide all of the required information including battery test results will invalidate the warranty claim
•
Confirm the Alternator charge ratings are to specification - Refer to ElsaPro Rep.Gr 27
All other remaining models
• Referring to Rep.Gr 27 - Carry out the Battery quiescent drain - Manual check
•
Confirm the Alternator charge ratings are to specification - Refer to Elsa pro Rep.Gr 27
INTERNAL
Warranty accounting instructions
Should the battery have failed due to a system fault excessive/high quiescent drain, the battery can be claimed as an additional consequential
part to a warranty claim, the system fault must also be detailed as well as confirmation of the actual system fault repair
Only Battery test results as follows will be considered for a warranty authorisation
•
BATTERY DEFECT
•
BAD CELL
Note: Failure to provide the battery test results and battery history data (Diagnostic address 19) will invalidate the warranty
claim
INTERNAL