2063017.3
Service Bulletin Details
Public Details for: 2063017.3
Road wheel inspection procedure customer statement: in the event a complaint is received regarding road wheel/s condition for example: - scratches - corrosion - damage - blemishes - chipping please refer to the onward instructions
- 2024 - 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 -
Models from 2024
2024 BENTLEY BENTAYGA |
2024 BENTLEY BENTAYGA HYBRID |
2024 BENTLEY CONTINENTAL GT |
2024 BENTLEY CONTINENTAL GT SPEED |
2024 BENTLEY CONTINENTAL GTC |
2024 BENTLEY FLYING SPUR |
2024 BENTLEY FLYING SPUR HYBRID |
Models from 2023
Models from 2022
2022 BENTLEY BENTAYGA |
2022 BENTLEY BENTAYGA HYBRID |
2022 BENTLEY CONTINENTAL GT |
2022 BENTLEY CONTINENTAL GT SPEED |
2022 BENTLEY CONTINENTAL GTC |
2022 BENTLEY FLYING SPUR |
2022 BENTLEY FLYING SPUR HYBRID |
Models from 2021
2021 BENTLEY BENTAYGA |
2021 BENTLEY BENTAYGA HYBRID |
2021 BENTLEY CONTINENTAL GT |
2021 BENTLEY CONTINENTAL GT SPEED |
2021 BENTLEY CONTINENTAL GTC |
2021 BENTLEY FLYING SPUR |
Models from 2020
2020 BENTLEY BENTAYGA |
2020 BENTLEY BENTAYGA HYBRID |
2020 BENTLEY CONTINENTAL GT |
2020 BENTLEY CONTINENTAL GTC |
2020 BENTLEY FLYING SPUR |
2020 BENTLEY MULSANNE |
Models from 2019
2019 BENTLEY BENTAYGA |
2019 BENTLEY BENTAYGA HYBRID |
2019 BENTLEY CONTINENTAL |
2019 BENTLEY CONTINENTAL GT |
2019 BENTLEY CONTINENTAL GTC |
2019 BENTLEY FLYING SPUR |
2019 BENTLEY MULSANNE |
Models from 2018
Models from 2017
Technical product information Topic Market area Brand Transaction No. Level Status Release date Road wheel inspection procedure Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley 2063017/3 EH Released for publishing 03-Oct-2023 New customer code Object of complaint running gear -> wheels, tyres, Tyre Pressure Monitoring System vehicle service -> service, maintenance -> repair execution running gear -> wheels, tyres, Tyre Pressure Monitoring System -> wheel rim running gear -> wheels, tyres, Tyre Pressure Monitoring System running gear -> wheels, tyres, Tyre Pressure Monitoring System Complaint type Position soiling service: process -> with determination of concern visual appeal / surface -> corrosion visual appeal / surface paint / painting Vehicle data All Models Sales types Type * * * * * * * * MY 2017 2018 2019 2020 2021 2022 2023 2024 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * Documents Document name master.xml INTERNAL Technical product information Road wheel inspection procedure Transaction No.: 2063017/3 Release date: 03-Oct-2023 Customer statement / workshop findings In the event a complaint is received regarding road wheel/s condition for example: • Scratches • Corrosion • Damage • Blemishes • Chipping Please refer to the onward instructions Technical background Do not consider submitting a warranty claim for a road wheel manufacturing defect without first referencing and understanding the contents of this document. Any defect or concern found either outside the guidelines stated in this document or not clearly stated as acceptable to support a warranty claim, will be the responsibility of the retailer regarding component replacement. Any road wheels deemed as having no issues found relating to a manufacturing defect (including curbing) will have the applicable claim rejected. NOTE: Any wheels returned for inspection with no issues found relating to a manufacturing defect will be made available for collection or return at your expense for a period of 14 working days. After this period, the wheels will be disposed Production change Not applicable Measure Refer to the Maintenance section within Elsa Pro - Maintenance - Wheel inspection In the event that the issue is not covered within the Maintenance section, the operative should refer to the onward instructions Filiform corrosion – ‘Wear and tear’ Figure 1 Filiform corrosion around the outer edge of the wheel due to curbing Figure 2 Filiform corrosion in the middle of the rim initially caused by impact damage to the lacquer coat, such as stone chips • Both Figure 1 and Figure 2 do not show a manufacturing defect and are not claimable under warranty Filiform corrosion – Re-furbished wheels • Wheels that have been re-furbished are more susceptible to filiform corrosion because the surface finish has been tampered with INTERNAL Figure 3 The original wheel finish has a prismatic effect (Figure 3) Figure 4 Figure 4 shows the tell tale sign of re-work as the finish is duller and no prismatic effect is visible. Re-worked wheels that show signs of corrosion or defects cannot be claimed under warranty Filiform corrosion – Supplier process error Figure 5 Filiform corrosion coming from sharp edge on the spoke. In this area it is difficult for the supplier to get the specified lacquer coverage Figure 6 Filiform corrosion coming from behind the inner wheel piece is highly unlikely to be caused by impact damage. It is therefore more likely due to low lacquer coverage • Both of these could be classed as a manufacturing defect and are claimable under warranty Chrome Wheels Chrome wheels that are returned to Bentley Motors due to corrosion can be caused by: • Customer ‘wear and tear’ – stone chips, curbing, etc • Poor maintenance - pitting • Supplier process error – peeling INTERNAL Chrome wheels – ‘Wear and tear’ Figure 7 Marks on the rim due to curbing Figure 8 Damage to the rim due to curbing but also damage to the spoke caused by impact damage, such as stone chips • Both Figure 7 and Figure 8 do not show a manufacturing defect and are not claimable under warranty Chrome wheels - poor maintenance • When cleaning chrome wheels, they have to be wiped down and not just sprayed with water as there is still a film of dirt that can remain on the wheels • There are a number of variables that contribute to pitted wheels, such as brake dust, salt, dust/dirt, ice/snow melting chemicals • Chrome wheels should never be washed while still hot from driving as they could warp or pit Chrome wheels - poor maintenance Figure 9 • Pitting is not a manufacturing defect and cannot be claimed under Warranty (Figure 9) Chrome wheels – Supplier process error • Aluminium alloy wheels are one of the most difficult substrates to reliably plate • Peeling almost always comes from improper preparation and plating, not environmental exposure (Figure 10) INTERNAL Figure 10 • Peeling is classed as a manufacturing defect and is claimable under warranty INTERNAL