2063410.5
Service Bulletin Details
Public Details for: 2063410.5
Infotainment main unit (5f / j794) fault finding/diagnosis procedure customer statement: issue suspected with the infotainment main unit (5f / j794) - for example: mmi screen image flickers or goes blank no response to selection audio
- 2024 - 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 -
Models from 2024
2024 BENTLEY BENTAYGA |
2024 BENTLEY CONTINENTAL GT |
2024 BENTLEY CONTINENTAL GTC |
2024 BENTLEY FLYING SPUR |
Models from 2023
2023 BENTLEY BENTAYGA |
2023 BENTLEY CONTINENTAL GT |
2023 BENTLEY CONTINENTAL GTC |
2023 BENTLEY FLYING SPUR |
Models from 2022
2022 BENTLEY BENTAYGA |
2022 BENTLEY CONTINENTAL GT |
2022 BENTLEY CONTINENTAL GTC |
2022 BENTLEY FLYING SPUR |
Models from 2021
2021 BENTLEY BENTAYGA |
2021 BENTLEY CONTINENTAL GT |
2021 BENTLEY CONTINENTAL GTC |
2021 BENTLEY FLYING SPUR |
Models from 2020
2020 BENTLEY BENTAYGA |
2020 BENTLEY CONTINENTAL GT |
2020 BENTLEY CONTINENTAL GTC |
2020 BENTLEY FLYING SPUR |
2020 BENTLEY MULSANNE |
Models from 2017
2017 BENTLEY BENTAYGA |
2017 BENTLEY MULSANNE |
Technical product information Infotainment Main unit (5F / J794) fault finding/diagnosis procedure Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Topic Market area Brand Transaction No. Level Status Release date 2063410/5 EH Released for publishing 03-Oct-2023 New customer code Object of complaint information, navigation, communication, entertainment -> online services information, navigation, communication, entertainment -> infotainment sys. control using buttons, control panel, display panel Vehicle data Bentayga series Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 4V1* 4V1* 4V1* 4V1* 4V1* 4V1* 4V1* 4V1* ZV1* ZV1* E E E E E E E E E E 2017 2018 2019 2020 2021 2022 2023 2024 2023 2024 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * New Continental GTC Sales types Type 3S4* 3S4* 3S4* 3S4* 3S4* 3S4* MY 2019 2020 2021 2022 2023 2024 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * E * * * Mulsanne Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 3Y2* 3Y2* 3Y2* 3Y2* 3Y6* E E E E E 2017 2018 2019 2020 2017 INTERNAL * * * * * * * * * * * * * * * Complaint type functionality functionality Position 3Y6* 2018 E 3Y6* 2019 E 3Y6* 2020 E * * * * * * * * * New Continental GT Sales types Type 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* MY 2018 2019 2020 2021 2022 2023 2024 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * E * * * E * * * New Flying Spur Sales types Type ZG2* ZG2* ZG2* ZG2* ZG2* MY 2020 2021 2022 2023 2024 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * Documents Document name master.xml INTERNAL Technical product information Infotainment Main unit (5F / J794) fault finding/diagnosis procedure Transaction No.: 2063410/5 Release date: 03-Oct-2023 Customer statement / workshop findings Issue suspected with the Infotainment Main unit (5F / J794) - For example: • MMI screen image flickers or goes blank • No response to selection • Audio cuts-out Technical background The operative should continue as follows: • Complete the questionnaire within the Measure section of this TPI (Part 1) once completed the questionnaire should be attached to an existing or already open DISS query • Once the questionnaire is complete, the operative should refer to (Part 2) within the Measure section regarding fault finding/diagnosis of the Infotainment Main unit (5F / J794) Production change Not applicable Measure NOTE: Please ensure the completed questionnaire and any additional videos / photographs supporting the fault descriptions are attached/included within the DISS query (before submitting) Part 1 - Questionnaire MMI Screen malfunction description Goes Blank Fully or partially Goes blurry Fully or partially Goes blue Fully or partially Goes White Fully or partially Unresponsive Yes or No Sound without image Yes or No Image without sound Yes or No Comments Frequency of the failure Every operation Most operations Occasionally Happened once In Specific conditions Comments INTERNAL Yes or No Yes or No Yes or No Yes or No Yes or No Inputs or actions when failure occurs At ignition cycle Yes or No In normal driving Yes or No When engaging reverse Yes or No During Top view engagement Yes or No When selecting Media options Yes or No When selecting Navigation options Yes or No Other Comments Location of incident or when first observed At customer home Yes or No Travelling on regular route Yes or No Travelling on highway Yes or No Travelling in the City Yes or No Stationary at Traffic light Yes or No Other Comments Reset Attempts Operation resumed after short time Yes or No Operation resumed after vehicle left overnight Yes or No Operation resumed after ignition turned on/off Yes or No Other Comments INTERNAL If vehicle has been brought to the retailer for investigation, Technician should complete the following: How was the car delivered to the workshop? Towed Yes or No Driven Yes or No Comments Has initial investigation been carried and can you confirm the following? Customer concern can be replicated Yes or No Fault identified with DTC on ODIS log Yes or No Any rectification carried out using available existing TPI Yes or No Comments Has the vehicle been presented for the same problem before? Is this a repeat concern? Yes or No If repeat, was there a repair carried out previously? Yes or No Was the repair effective and fixed the problem then? Yes or No Comments NOTE: Please ensure the completed questionnaire and any additional videos / photographs supporting the fault descriptions are attached/included within the DISS query (before submitting) Part 2 - Fault finding/diagnosis of the Infotainment Main unit (5F / J794) 1) Check if the Customer’s complaint can be re-produced, also check if the same system operation can be re-produced on a comparable model of the same model year NOTE: If the complaint is noticeable when using an external device connected (e.g. Phone, Media player), then check the operation using both the customer’s device and a known good device on both the customers car and the comparable car 2) Run a full diagnostic sweep and record any DTC’s 3) Follow the ODIS test routine for the DTC’s stored if applicable. 4) Check for any existing TPI / Campaign released that may be related to the issue / DTC. 5) Carry out a full wiring check to the Infotainment unit (5F / J794). NOTE: If a wiring issue is found, then rectify as per Elsa Pro guidelines (taking photos of any issue(s) found) - Re-check to confirm if the original issue remains. 6) Perform a full shutdown/start-up of the Infotainment System (Press and hold volume rotary switch for 3 seconds) - Re-check to confirm if the INTERNAL original issue remains 7) Perform a ‘factory reset’ of the Infotainment system. NOTE: All data held in the system (e.g. personal data) will be deleted - Re-check to confirm if the original issue remains NOTE: Regardless if the issue has been resolved, or if the issue remains after following the above actions, the operative MUST record the findings on a new or existing DISS query, along with any supporting information (e.g. Diagnostic log, ODIS test plan results, Photos / Videos of the concern). IMPORTANT: The Infotainment main unit should not be replaced unless the issue can be re-produced, all information must be recorded on the DISS query, and approval must have been given by Product Support. INTERNAL