2063651.3
Service Bulletin Details
Public Details for: 2063651.3
Tyre tread/sidewall crack(s) customer statement: -cracks evident in the sidewall and/or tread pattern (see the examples in figures 1 and 2 showing cracks within the tread pattern)
- 2024 - 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 -
Models from 2024
2024 BENTLEY BENTAYGA |
2024 BENTLEY BENTAYGA HYBRID |
2024 BENTLEY CONTINENTAL GT |
2024 BENTLEY CONTINENTAL GT SPEED |
2024 BENTLEY CONTINENTAL GTC |
2024 BENTLEY FLYING SPUR |
2024 BENTLEY FLYING SPUR HYBRID |
Models from 2023
Models from 2022
2022 BENTLEY BENTAYGA |
2022 BENTLEY BENTAYGA HYBRID |
2022 BENTLEY CONTINENTAL GT |
2022 BENTLEY CONTINENTAL GT SPEED |
2022 BENTLEY CONTINENTAL GTC |
2022 BENTLEY FLYING SPUR |
2022 BENTLEY FLYING SPUR HYBRID |
Models from 2021
2021 BENTLEY BENTAYGA |
2021 BENTLEY BENTAYGA HYBRID |
2021 BENTLEY CONTINENTAL GT |
2021 BENTLEY CONTINENTAL GT SPEED |
2021 BENTLEY CONTINENTAL GTC |
2021 BENTLEY FLYING SPUR |
Models from 2020
2020 BENTLEY BENTAYGA |
2020 BENTLEY BENTAYGA HYBRID |
2020 BENTLEY CONTINENTAL GT |
2020 BENTLEY CONTINENTAL GTC |
2020 BENTLEY FLYING SPUR |
2020 BENTLEY MULSANNE |
Models from 2019
2019 BENTLEY BENTAYGA |
2019 BENTLEY BENTAYGA HYBRID |
2019 BENTLEY CONTINENTAL |
2019 BENTLEY CONTINENTAL GT |
2019 BENTLEY CONTINENTAL GTC |
2019 BENTLEY FLYING SPUR |
2019 BENTLEY MULSANNE |
Models from 2018
Models from 2017
Technical product information Topic Market area Brand Transaction No. Level Status Release date Tyre tread/sidewall crack(s) Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley 2063651/3 EH Released for publishing 28-Sep-2023 New customer code Object of complaint Complaint type Position running gear -> wheels, tyres, Tyre Pressure Monitoring System -> tyres -> tyre tread visual appeal / surface -> porous > not specified < running gear -> wheels, tyres, Tyre Pressure Monitoring System -> tyres visual appeal / surface -> groove Vehicle data All models Sales types Type *** *** *** *** *** *** *** *** MY 2017 2018 2019 2020 2021 2022 2023 2024 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * Documents Document name master.xml INTERNAL Technical product information Tyre tread/sidewall crack(s) Transaction No.: 2063651/3 Release date: 28-Sep-2023 Customer statement / workshop findings Cracks evident in the sidewall and/or tread pattern (See the examples in Figures 1 and 2 showing cracks within the tread pattern) Figure 1 Figure 2 INTERNAL Technical background The issue is mainly evident on vehicles with very low usage This is a result of the tyre compound hardening due to the following: • Tyre age • Tyre pressure not adjusted to specification • Low mileage/vehicle usage • Vehicle storage conditions The storage building should be dry and well ventilated. Ensure the pressure of all tyres (including the spare wheel) is as detailed within the Owner handbook (Storage recommendations) When cars are found to be at low mileage or have not been used regularly for an extended period of time, the oils and compound of the rubber can dry up due to a lack of repeated compression, this can lead to compound separation. Referring to Figure 3 • Tyres will require replacement if cracks and/or signs of wear are found on or around the tread pattern (Point A) • In the event that cracks and/or signs of wear are found on the sidewall (Point B) or at (Point A and B) the operative MUST raise a technical DISS query ensuring clear photographs and information detailing customer usage profile are attached to the DISS query Figure 3 VERY IMPORTANT: Always refer to the applicable Rep.Gr within the Repair manual and the Owner handbook INTERNAL Please Note: All complaints are subject to the Bentley wear and tear warranty policy Production change Not applicable Measure Not applicable Warranty accounting instructions Please Note: All complaints are subject to the Bentley wear and tear warranty policy INTERNAL