2066852.4
Service Bulletin Details
Public Details for: 2066852.4
Shaker speaker - diagnostic checks customer statement: -customer complains of poor quality music output from the shaker speaker due to a rattling noise/sound distortion
- 2024 - 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 -
Models from 2023
2023 BENTLEY BENTAYGA |
2023 BENTLEY CONTINENTAL GT |
2023 BENTLEY CONTINENTAL GTC |
2023 BENTLEY FLYING SPUR |
Models from 2022
2022 BENTLEY BENTAYGA |
2022 BENTLEY CONTINENTAL GT |
2022 BENTLEY CONTINENTAL GTC |
2022 BENTLEY FLYING SPUR |
Models from 2021
2021 BENTLEY BENTAYGA |
2021 BENTLEY CONTINENTAL GT |
2021 BENTLEY CONTINENTAL GTC |
2021 BENTLEY FLYING SPUR |
Models from 2020
2020 BENTLEY BENTAYGA |
2020 BENTLEY CONTINENTAL GT |
2020 BENTLEY CONTINENTAL GTC |
2020 BENTLEY FLYING SPUR |
Models from 2018
2018 BENTLEY BENTAYGA |
2018 BENTLEY CONTINENTAL GT |
Models from 2017
2017 BENTLEY BENTAYGA |
Technical product information Shaker speaker - Diagnostic checks Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Topic Market area Brand Transaction No. Level Status Release date 2066852/4 EH Released for publishing 03-Oct-2023 New customer code Object of complaint information, navigation, communication, entertainment -> audio playback, audio settings -> audio playback information, navigation, communication, entertainment -> audio playback, audio settings -> audio playback information, navigation, communication, entertainment -> audio playback, audio settings -> audio playback Complaint type noise, vibration -> sound is distorted Position noise, vibration -> noise functionality -> misfire New workshop code Object of complaint information, navigation, communication, entertainment -> audio playback, audio settings -> audio playback information, navigation, communication, entertainment -> audio playback, audio settings -> audio playback Vehicle data New Continental GT/GTC, New Flying Spur and Bentayga Series Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* 3S4* 3S4* 3S4* 3S4* 3S4* 3S4* 4V1* 4V1* 4V1* 4V1* 4V1* 4V1* 4V1* 4V1* ZG2* ZG2* E E E E E E E E E E E E E E E E E E E E E E 2018 2019 2020 2021 2022 2023 2019 2020 2021 2022 2023 2024 2017 2018 2019 2020 2021 2022 2023 2024 2020 2021 INTERNAL * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Complaint type noise, vibration -> sound is distorted noise, vibration -> noise Position > not specified < > not specified < ZG2* ZG2* ZG2* ZV1* ZV1* 2022 2023 2024 2023 2024 E E E E E Documents Document name master.xml INTERNAL * * * * * * * * * * * * * * * Technical product information Shaker speaker - Diagnostic checks Transaction No.: 2066852/4 Release date: 03-Oct-2023 Customer statement / workshop findings Customer complains of poor quality music output from the shaker speaker due to a rattling noise/sound distortion Technical background There have been instances where shaker speakers have been changed under warranty for the complaint of sound distortion, yet when tested by Bentley motors and the supplier, no fault could be found with the returned unit Production change Not applicable Measure To ascertain the difference between distortion or a rattle emanating from a loose/surrounding component Or The shaker speaker itself is incorrectly secured and/or at fault please conduct the following steps before replacing any components 1) Confirm the customer complaint by attempting to replicate the issue NOTE: The operative must only continue with the next steps if the symptom/customer complaint is as described and can be replicated 2) Navigate to the HMI sound settings • Take photographs of the customer settings (when the customer complaint is evident) Operate the audio system ensuring the customers music source e.g USB stick and settings are applied/duplicated • Record a clear video of the issue and HMI settings, save a copy of the video titled - Noise prior to HMI adjustments • Make adjustments to the HMI settings to reduce any excessive maximum settings • Recheck to confirm if the complaint can be replicated after adjusting the HMI settings, if the complaint is no longer present, please advise the customer accordingly • Record a second video, save a copy of the video titled - No noise post HMI adjustments • Submit both videos via a Technical DISS query stating the issue is no longer evident after the HMI settings have been adjusted and the customer has been advised accordingly However If the issue is still present after the HMI settings have been adjusted, please complete the next steps until completion Operate the audio system ensuring the customers music source e.g USB stick and settings are applied/duplicated • Record a video of the affected shaker speaker, save a copy of the video titled - Noise with shaker speaker mounted 3) Referring to Rep.Gr 91 - Gain access to the applicable front shaker speaker Before any work is carried out on the seat, refer to "Precautions - Passive restraint systems and components Failure to comply with the instructions could lead to inadvertent deployment of the air bag IMPORTANT: Ensure Dummy fuse -WT 10033- is used when the airbag fuse has been removed INTERNAL • Disconnect the shaker speaker away from the seat frame NOTE: Ensure the plug/connections are left connected • Once the shaker speaker is disconnected away from the seat frame Operate the audio system ensuring the customers music source e.g USB stick and settings are applied/duplicated • Record a clear video of the issue with the speaker not mounted, save a copy of the video titled - Shaker speaker not mounted VERY IMPORTANT: During the test it is important that the speaker is held away from its mounting points 4) If the speaker is not noisy or distorting, refit the shaker speaker back into its mountings as per Rep.Gr 91 • Check for any mechanical foul of the shaker speaker body and surrounding components • Ensure the shaker speaker has been fitted as per all Rep.Gr guidelines IMPORTANT: If the speaker was noisy when away from its mount, then the shaker speaker should be replaced On completion ensure all requested videos of the shaker speaker (mounted and unmounted including all applicable customer HMI settings) displaying the noise are attached to a new or existing Technical DISS query Warranty accounting instructions Warranty Type Damage Service Number Damage Code 110 or 910 91 40 00 20 Bentayga Remove and refit the front seat squab Labour operation code 74 10 19 50 Time 20 Time units Remove and refit the front seat squab cover Labour operation code 74 13 19 00 Time 100 Time units New Flying Spur Remove and refit the front seat squab Labour operation code 74 10 19 52 Time 50 Time units All Models Diagnosis time (Step 2) Labour operation code 91 94 05 00 (Use 99 index until 10/11/22) Time 10 Time units Time to remove and refit the shaker speaker Labour operation code 91 40 19 56 (Use 99 index until 10/11/22) Time 10 Time units Time to remove the left hand front seat Labour operation code 72 01 19 01 Time 40 TU Time to remove the right hand front seat Labour operation code 72 01 19 02 Time 60 TU Parts information Refer to the ETKA parts catalogue INTERNAL