2052785.8
Service Bulletin Details
Public Details for: 2052785.8
Brake noise identification: customer statement: -noise/squeal complaint from the braking system technical background: -the noise/squeal can be reproduced and clearly assigned to the braking system
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Models from 2021
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Models from 2020
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Models from 2019
2019 BENTLEY BENTAYGA |
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Technical product information Brake noise identification Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Topic Market area Brand Transaction 2052785/8 No. Level EH Status Approval Release date New customer code Object of complaint Complaint type Position running gear -> brakes, brake control -> service brake noise, vibration -> noise Vehicle data All Models Sales types Type MY Brand Designation Engine code Gearbox code Final drive code * * * * * * * * * * * * * * * * * * * * * E E E E E E E E E E E E E E E E E E E E E 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 Documents name INTERNAL * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Customer statement / workshop findings Customer statement: Noise/squeal complaint from the braking system Workshop findings: The noise/squeal can be reproduced and clearly assigned to the braking system Technical background Brake noises can be attributed to many causes, the most common causes are as follows: • Brake discs or pads are close to their wear limit • New brake pads and/or discs have not been properly bedded in after installation • Aftermarket pads or discs are installed • There is debris such as small stones, grit, road salt or sand between the brake disc and pad • Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1) Figure 1 • Discs have a groove in them (Figure 2) INTERNAL Figure 2 • There is chemical contamination on the braking surface of the disc due to a wheel or tyre cleaner being sprayed directly onto the disc (Figure 3) Figure 3 • There are ‘pad marks’ on the brake disc as a result of the brake pad material transferring to the discs. This can occur when a vehicle has been stood for long periods of time in a wet or snowy environment (Figure 4) INTERNAL Figure 4 Production change - Measure 1) Check the overall condition of the brakes to determine if the brake noise can be attributed to one of the causes listed in the Technical Background section of this TPI. If the noise is not a result of one these causes, proceed with point 2 2) Record the noise and frequency For the frequency analysis and the noise recording we recommend using the Chassis Ear Tool WT 10437 To record the noise and measure the frequency using WT 10437 Chassis Ear Tool follow these instructions; Refer to ‘File recording’ in the WT 10437 user instructions Using the microphone provided in the kit, record the noise from outside of the vehicle If the noise is only replicable during a road test, the microphone still needs to be positioned outside of the cabin for the best results. The assistance of a second technician is required WARNING Do NOT attempt to carry out the road test alone. The driver's concentration MUST be focused on the road at ALL times WARNING Observe usual road safety procedures and speed limits Select ‘FFT Graph’ as Wave Form Type and read the peak achieved during the recording as highlighted in the example above (in this case brake squeal peak frequency is 2000Hz) Save the file to your device. INTERNAL The sound recording/video can also be taken from a mobile telephone as long as the noise is clearly identifiable If the noise cannot be reproduced a customer recording of the noise is also acceptable 3) Check to see if a TPI is available that matches the customer complaint and recorded frequency. If there is an applicable TPI available the operative must conduct the TPI to completion Should there be no applicable TPI’s and further assistance is required the operative must raise a technical DISS query and await feedback before conducting any further work Warranty accounting instructions To identify the correct Warranty accounting instruction the operative must refer to the applicable VIN related brake noise TPI depending on the symptom and frequency INTERNAL