2071730.1

Technical product information
Topic
Market
area
Bentayga rear brake noise/squeal - Repair method depending on the brake noise frequency (Iron brakes only)
Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley
rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06
Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America
(6E05)
Bentley
Brand
Transaction
2071730/1
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
Complaint type
Position
running gear -> brakes, brake control -> service brake noise, vibration -> noise
New workshop code
Object of complaint
Complaint type
Position
running gear -> brake system -> brake pads (disc brake) noise, vibration -> noise rear right
running gear -> brake system -> brake pads (disc brake) noise, vibration -> noise rear left
Vehicle data
Bentayga series
Sales types
Type
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
ZV1*
ZV1*
MY
2017
2018
2019
2020
2021
2022
2023
2024
2023
2024
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
Documents
Document name
master.xml
scenario1.docx
scenario2.docx
scenario3.docx
INTERNAL
Technical product information
Bentayga rear brake noise/squeal - Repair method depending on the brake noise frequency (Iron brakes only)
Transaction No.: 2071730/1
Customer statement / workshop findings
Brake noise/squeal from the rear brakes
Technical background
CAUTION
Step 1 within the Measure section must be conducted to identify the symptom and frequency of the brake noise
Scenario 1
Vibration of 1.2 to 1.4 KHz is produced from the rear brakes whilst braking at low speed
Whilst braking at low speed, a vibration of 1.2 to 1.4 KHz or 5 KHz can be produced from friction between the rear brake pad and disc resulting
in rear brake noise/squeal
Scenario 2
Vibration of 3.4 KHz is produced from the rear brakes
While braking at low speed a vibration of 3.4 KHz can be produced during brake application at low speed resulting in rear brake noise/squeal
Scenario 3
Vibration of 5 KHz is produced from the rear brakes whilst braking at low speed
Whilst braking at low speed, a vibration of 5 KHz can be produced from friction between the rear brake pad and disc resulting in rear brake
noise/squeal
Production change
-
Measure
Step 1 must be conducted to identify the symptom and frequency of the brake noise
1) Carry out an inspection of the brake system to confirm the brake system components are serviceable as per Elsa pro guidelines
NOTICE
NOTICE
2) Record the noise and frequency
Hint: For frequency analysis and noise recording we recommend using the Chassis Ear Tool WT 10437
The sound recording/video can also be taken from a mobile telephone as long as the noise/frequency is clearly identifiable
If the noise cannot be reproduced a customer recording of the noise is also acceptable as long as the noise/frequency is clearly identifiable
Hint: The operative can also refer to TPI 2052785/- for further guidelines regarding brake noise identification
•
The operative MUST conduct the applicable scenario depending on the frequency of the noise
IMPORTANT: Prior to conducting any of the rework instructions, please ensure that all required information is attached to a
new or existing DISS query including photographs and videos to support evidence of the brake noise complaint, failure to
supply the requested information could result in the warranty claim being cancelled
Scenario 1 - Vibration of 1.2 to 1.4 KHz is produced from the rear brakes whilst braking at low speed
CAUTION
INTERNAL
Bentayga standard wheel base
Black Calliper - SJAA514VXPC018789
Red Calliper - SJAAT2ZV6PC018986
Bentayga extended wheel base
Black Calliper - SJAH514V0PC018914
Red Calliper - SJAHT2ZV2PC019003
However
In the event the issue is evident before the previously listed VIN’s, please continue with the onward instructions
1) Remove the rear brake pads as per Repair manual Rep.Gr 46 - Rear Brake Pads - To Remove and Fit
•
Check the condition of the brake pads
Hint: If the brake pads are to be refitted it will be necessary to make note of the original pad fitment position for installation purposes
•
Fit the shim set 36A 698 219 to the rear brake pads (the kit consists of one shim per pad) and apply G052 560 A2 “Vary Bond Regular
Grade Grease as detailed within the attached Scenario 1 - Rear brake pad shim and grease application process
CAUTION
locations shown
2) Once the grease and shims have been fitted - Clean the faces of the caliper carrier where the brake pads are in contact using a suitable
brake cleaner
•
Clean off any remaining dirt and brake dust which has accumulated using a suitable brake cleaner
3) Wipe the face of the piston to remove any brake dust or dirt
4) Refit the rear brake pads as per Rep.Gr 46 - Rear Brake Pads - To Remove and Fit, taking care not to dis-lodge the grease/shims before the
pads are in position
5) Carry out a road test to confirm the noise is no longer evident
6) On return to the workshop, visually check and remove any excess grease which may have come out from between the shims
Scenario 2 - Vibration of 3.4 KHz is produced from the rear brakes
Fitment of rear brake calliper carriers for complaints relating to 3.4 KHz rear brake squeal
Left and right hand side orientation is referred to within this document
The left and right hand should be determined as viewed by the operative when standing on the underside of the vehicle and
looking/facing towards the front of the vehicle
NOTE: Within the Rep.Gr procedures quoted within this document there are single use items which must be replaced and not
reused. Ensure that new replacements are available prior to starting this procedure
1) Remove the left and right hand rear brake discs including the rear carriers as per Rep.Gr 46
Hint: The rear brake discs should be replaced in the event that the discs are not to specification as per Rep.Gr 46 - Brake discs - Checking
condition and run-out (see note in the Warranty accounting instructions)
•
Discard all previously removed parts as per all local environmental guidelines
Ensure all mating surfaces and brake components which are to be refitted (including rear brake callipers and the piston
faces) are clean before reassembly
2) Referring to Rep.Gr 46 - Fit the left and right hand rear brake discs
3) Referring to Rep.Gr 46 - Fit the left and right hand rear carriers as follows:
Hint: There are two colours available (red and black) for photographic purposes only, black carriers are shown as follows:
Figure 1 and Figure 2 - Left hand side
INTERNAL
Figure 3 and Figure 4 - Right hand side
Black
•
36A 698 425 - Left hand side
•
36A 698 426 - Right hand side
Red
•
36A 698 425 A - Left hand side
•
36A 698 426 A - Right hand side
Figure 1
Figure 2
INTERNAL
Figure 3
Figure 4
VERY IMPORTANT: Do not under any circumstances remove the rubber guide pins (Figure 5) from the new carriers as they
have a predetermined level of grease applied that MUST not be disturbed
INTERNAL
Figure 5
VERY IMPORTANT: Figure 6 shows the location in which the rubber pins should be positioned once the callipers have been fitted to specification
CAUTION
detailed within the attached Scenario 2 - Rear brake pad shim and grease application process
CAUTION
4) Once the grease and shims have been fitted - Clean the faces of the calliper carrier where the brake pads are in contact using a suitable
brake cleaner
•
Clean off any remaining dirt and brake dust which has accumulated using a suitable brake cleaner
5) Wipe the face of the piston to remove any brake dust or dirt
INTERNAL
6) Refit the rear brake pads as per Rep.Gr 46 - Rear Brake Pads - To Remove and Fit, taking care not to dis-lodge the grease/shims before the
pads are in position
7) Carry out a road test to confirm the noise is no longer evident
8) On return to the workshop, visually check and remove any excess grease which may have come out from between the shims
Scenario 3 - Vibration of 5 KHz is produced from the rear brakes whilst braking at low speed
1) Confirm if the brake shim kit (36A 698 219) and grease has previously been fitted to the rear brake pads as per the attached Scenario 3 Rear brake pad shim and grease application process
Yes - The shim kit is fitted - Continue from step 2
Or
No - The shim kit is not fitted - Fit the rear brake shim kit as described within the attached Scenario 3 - Rear brake pad shim and grease
application process once fitted continue from step 2
2) Fit a new rear brake pad set
3) Clean the faces of the caliper carrier where the brake pads are in contact using a suitable brake cleaner
•
Clean off any remaining dirt and brake dust which has accumulated using a suitable brake cleaner
6) Wipe the face of the piston to remove any brake dust or dirt
7) Refit the rear brake pads as per Rep.Gr 46 - Rear Brake Pads - To Remove and Fit, taking care not to dis-lodge the grease/shims before the
pads are fitted in position
8) Carry out a road test to confirm the noise is no longer evident
9) On return to the workshop, visually check and remove any excess grease which may have come out from between the shims
Warranty accounting instructions
For all Warranty accounting instructions please refer to the applicable attached rework instruction (Scenario 1, Scenario 2 and Scenario 3)
Exclusions from Warranty
Warranty claims are excluded in cases where the claim is directly related to the fact that:
•
The customer failed to report the defect as soon as it became apparent or did not allow the required repairs to be carried out as soon as
possible
•
The fault was caused by outside influences, such chemical or vegetation damage, flying gravel/stones, aggressive cleaning agents, etc
•
The vehicle has been previously repaired without following Bentley Motors repair procedures
•
Parts have been fitted to the vehicles that are not approved by Bentley Motors
•
The customer has failed to follow the regulations for use of the vehicle
•
The vehicle was overburdened or used for purposes for which it was not intended (e.g.racing, towing excessive loads, etc.)
•
Natural wear and tear is excluded from the Warranty
Any rework which shows a lack of grease, or poor/incorrect application grease and/or incorrect application of grease with extensive dirt on
callipers or calliper carriers, for these scenarios warranty payment will not be considered
NOTE: Warranty payments for repeat repairs will not be considered if the grease is deemed to have not been applied correctly
All authorised Bentley Retailers must guarantee their workmanship for 12 months or12,000 miles (19,300 kilometres), whichever occurs first
Wear and Tear and Service Items
Items where the lifetime of the component is or can be influenced by driving style and external factors (Brake pads and brake discs) will only be
considered under the terms of the Warranty for a period of six months or 6,250 miles (10,060 kilometres), whichever occurs first. Beyond that
limit, the defects must be classified as wear and tear and will not be covered by the Warranty
NOTICE
Parts information
For all Parts information please refer to the applicable attached rework instruction (Scenario 1, Scenario 2 and Scenario 3)
INTERNAL
Scenario 1
Rear brake pad shim and grease application process Vibration of 1.2 to 1.4 KHz
CAUTION
VERY IMPORTANT: The application of the grease MUST be exactly as shown/detailed ensuring
the exact amount of grease is applied to the locations shown
1) Referring to Figure 1 - Apply 6 dots of grease (< 1.0g in total) to the inside face of the clip on each
shim (x4 in total)
Figure 1
 Referring to Figure 2 - Using a suitable spatula spread the grease to an even layer condition (x4
shims in total)
INTERNAL
Figure 2
2) Assemble the clip-on shim onto each pad
3) Once each shim has been assembled to each pad - Squeeze together firmly to remove any excess
grease which comes out from between the new shim and the brake pad bonded shim
IMPORTANT: Ensure ALL excess grease is removed prior to fitting the brake pads
NOTE: Ensure the new shim is seated flat against the brake pad bonded shim
4) Referring to Figures 3 and 4 - Apply a small dot of grease to the pad abutments and the springs of
each pad
INTERNAL
Figure 3
INTERNAL
Figure 4
5) Once the grease and shims have been fitted - Clean the faces of the caliper carrier where the
brake pads are in contact using a suitable brake cleaner
• Clean off any remaining dirt and brake dust which has accumulated using a suitable brake
cleaner
6) Wipe the face of the piston to remove any brake dust or dirt
7) Refit the rear brake pads as per Rep.Gr 46 - Rear Brake Pads - To Remove and Fit, taking
care not to dis-lodge the grease/shims before the pads are in position
8) Carry out a road test to confirm the noise is no longer evident
9) On return to the workshop, visually check and remove any excess grease which may have
come out from between the shims
Warranty accounting instructions
Scenario 1
Warranty Type 110 or 910
Damage Service Number 46 38
Damage Code
00 20
Time to install shim set
INTERNAL
Labour operation code
46 38 42 50
Time
20 TU
4 Brake pads - Rear - Removed and Refitted
Labour Operation Code 46 38 20 50
Time 50 Time units
2 Wheels Removed and Refitted
Labour Operation Code 44 05 20 00
Time 10 Time units
Frequency diagnosis including road test
Labour Operation Code
Time
47 01 01 00
80 Time units (includes road test 01 21 00 00 - 50 Time units)
Exclusions from Warranty
Warranty claims are excluded in cases where the claim is directly related to the fact that:
• The customer failed to report the defect as soon as it became apparent or did not allow the
required repairs to be carried out as soon as possible
•
The fault was caused by outside influences, such chemical or vegetation damage, flying
gravel/stones, aggressive cleaning agents, etc
•
The vehicle has been previously repaired without following Bentley Motors repair procedures
•
Parts have been fitted to the vehicles that are not approved by Bentley Motors
•
The customer has failed to follow the regulations for use of the vehicle
•
The vehicle was overburdened or used for purposes for which it was not intended
(e.g.racing, towing excessive loads, etc.)
•
Natural wear and tear is excluded from the Warranty
Any rework which shows a lack of grease, or poor/incorrect application grease and/or incorrect
application of grease with extensive dirt on callipers or calliper carriers, for these scenarios
warranty payment will not be considered
NOTE: Warranty payments for repeat repairs will not be considered if the grease is deemed to
have not been applied correctly
All authorised Bentley Retailers must guarantee their workmanship for 12 months or12,000 miles
(19,300 kilometres), whichever occurs first
Wear and Tear and Service Items
Items where the lifetime of the component is or can be influenced by driving style and external
factors (Brake pads and brake discs) will only be considered under the terms of the Warranty for
a period of six months or 6,250 miles (10,060 kilometres), whichever occurs first. Beyond that
limit, the defects must be classified as wear and tear and will not be covered by the Warranty
Parts information
Scenario 1
Part number Description
36A 698 219
Shim set for rear brake pads 4 (see Notes below)
G 052 560 A2 Vary Bond grease
INTERNAL
Quantity
1 = 1 x 100 gram tube
Do not order x1 tube of grease for each individual vehicle as the grease must be used on
multiple vehicles NOTE: x1 tube of grease should be sufficient for up to 15 vehicles
Should (x1) of 36A 698 219 be ordered the retailer will receive (x1) therefore the retailer
MUST order x4 shims
The retailer MUST claim for the total amount of shims received
For example: If (x4) shims are ordered, the retailer will receive (4) shims. Therefore, the
retailer must claim for (4)
Please note: The shims are reusable and can be transferred over to new brake pads when
required
Tip: Before transferring the shims over to new brake pads, the shims must be cleaned and
inspected to confirm there are no issues before fitment
INTERNAL
Scenario 2
Rear brake pad shim and grease application process Vibration of 3.4 KHz produced from the rear brakes
CAUTION
VERY IMPORTANT: The application of the grease MUST be exactly as shown/detailed ensuring the exact
amount of grease is applied to the locations shown
1)Install one shim to each rear brake pad as detailed below
VERY IMPORTANT: Referring to Figure 1, the design of the shims (A and B) are different in
appearance from the shims (C and D)
Hint: The shims listed above are supplied as part of the service kits as shown in the Parts information
section of this TPI
2) Referring to Figure 1 - Apply 6 dots of grease (< 1.0g in total) to the inside face of the clip on each
shim (x4 in total)
TIP: Grease application is the same process regardless of shim design
Figure 1
INTERNAL
 Referring to Figure 2 - Using a suitable spatula spread the grease to an even layer condition (x4
shims in total)
Figure 2
3) Assemble the clip-on shim onto each pad, the pads MUST be fitted in the positions as detailed:
below
VERY IMPORTANT: Referring to Figures 3,4,5 and 6, the design of the shims are different in
appearance and must be fitted as detailed
1 - Left hand outer pad (Figure 3) - 36A 698 219
INTERNAL
Figure 3
2 - Left hand inner pad (Figure 4) - 36A 698 219 A
Figure 4
3 - Right hand inner pad (Figure 5) - 36A 698 219 B
INTERNAL
Figure 5
4 - Right hand outer pad (Figure 6) - 36A 698 219
Figure 6
4) Once each shim has been assembled to each pad - Squeeze together firmly to remove any excess
grease which comes out from between the new shim and the brake pad bonded shim
IMPORTANT: Ensure ALL excess grease is removed prior to fitting the brake pads
NOTE: Ensure the new shim is seated flat against the brake pad bonded shim
5) Referring to Figures 7 and 8 - Apply a small dot of grease to the pad abutments and the springs of
each pad
INTERNAL
Figure 7
INTERNAL
Figure 8
 Wipe the face of the piston to remove any brake dust or dirt
 Refit the rear brake pads as per Repair manual Rep.Gr 46 - Rear Brake Pads - To Remove and
Fit, taking care not to dis-lodge the grease/shims before the pads are in position
6) Once the brake pads has been refitted check to confirm the shims have been fitted correctly as
detailed below
For clarity once fitted the brake pads MUST be positioned as shown in Figure 9 (with
reference to Figures 3,4,5 and 6)
INTERNAL
Figure 9
7) Carry out a road test to confirm the noise is no longer evident
8) On return to the workshop, visually check and remove any excess grease which may have
come out from between the shims
Warranty accounting instructions
Scenario 2
Warranty Type 110 or 910
Damage Service Number 46 38
Damage Code
00 20
Time to install shim set
Labour operation code
46 38 42 50
Time
20 TU
4 Brake pads - Rear - Removed and Refitted
Labour Operation Code 46 38 20 50
INTERNAL
Time 50 Time units
2 Wheels Removed and Refitted
Labour Operation Code 44 05 20 00
Time 10 Time units
Time to replace the left and right hand rear carriers
Labour operation code
46 15 19 50
Time
10 TU
Frequency diagnosis including road test
Labour Operation Code
Time
47 01 01 00
80 Time units (includes road test 01 21 00 00 - 50 Time units)
For all Warranty accounting instructions please refer to the applicable attached rework instruction
(Scenario 1 or Scenario 2)
Exclusions from Warranty
Warranty claims are excluded in cases where the claim is directly related to the fact that:
• The customer failed to report the defect as soon as it became apparent or did not allow the
required repairs to be carried out as soon as possible
•
The fault was caused by outside influences, such chemical or vegetation damage, flying
gravel/stones, aggressive cleaning agents, etc
•
The vehicle has been previously repaired without following Bentley Motors repair procedures
•
Parts have been fitted to the vehicles that are not approved by Bentley Motors
•
The customer has failed to follow the regulations for use of the vehicle
•
The vehicle was overburdened or used for purposes for which it was not intended
(e.g.racing, towing excessive loads, etc.)
•
Natural wear and tear is excluded from the Warranty
Any rework which shows a lack of grease, or poor/incorrect application grease and/or incorrect
application of grease with extensive dirt on callipers or calliper carriers, for these scenarios
warranty payment will not be considered
NOTE: Warranty payments for repeat repairs will not be considered if the grease is deemed to
have not been applied correctly
All authorised Bentley Retailers must guarantee their workmanship for 12 months or12,000 miles
(19,300 kilometres), whichever occurs first
Wear and Tear and Service Items
Items where the lifetime of the component is or can be influenced by driving style and external
factors (Brake pads and brake discs) will only be considered under the terms of the Warranty for
a period of six months or 6,250 miles (10,060 kilometres), whichever occurs first. Beyond that
limit, the defects must be classified as wear and tear and will not be covered by the Warranty
Parts information
Scenario 2
INTERNAL
Part number
Description
Quantity
36A 698 147
Service kit (Black)
1
36A 698 147A
Service kit (Red)
1
G 052 560 A2
Vary Bond grease
1 = 1 x 100 gram tube
Refer to ETKA (To be sourced by retailer) Carrier fixings
4
Refer to ETKA (To be sourced by retailer) Carrier to Caliper fixings 4
Do not order x1 tube of grease for each individual vehicle as the grease must be used on
multiple vehicles NOTE: x1 tube of grease should be sufficient for up to 15 vehicles
The service kit contains x1 left rear caliper carrier - x1 right rear caliper carrier and 4 brake
pad shims with the following part numbers 36A 698 219A (x1) 36A 698 219B (x1) and 36A 698
219 (x2)
Please note: The shims are reusable and can be transferred over to new brake pads when
required
Tip: Before transferring the shims over to new brake pads, the shims must be cleaned and
inspected to confirm there are no issues before fitment
INTERNAL
Scenario 3
Rear brake pad shim and grease application process Vibration of 5 KHz
CAUTION
VERY IMPORTANT: The application of the grease MUST be exactly as shown/detailed ensuring the exact
amount of grease is applied to the locations shown
1) Referring to Figure 1 - Apply 6 dots of grease (< 1.0g in total) to the inside face of the clip on each
shim (x4 in total)
Figure 1
 Referring to Figure 2 - Using a suitable spatula spread the grease to an even layer condition (x4
shims in total)
INTERNAL
Figure 2
2) Assemble the clip-on shim onto each pad
3) Once each shim has been assembled to each pad - Squeeze together firmly to remove any excess
grease which comes out from between the new shim and the brake pad bonded shim
IMPORTANT: Ensure ALL excess grease is removed prior to fitting the brake pads
NOTE: Ensure the new shim is seated flat against the brake pad bonded shim
4) Referring to Figures 3 and 4 - Apply a small dot of grease to the pad abutments and the springs of
each pad
INTERNAL
Figure 3
INTERNAL
Figure 4
5) Once the grease and shims have been fitted - Clean the faces of the calliper carrier where the
brake pads are in contact using a suitable brake cleaner
• Clean off any remaining dirt and brake dust which has accumulated using a suitable brake
cleaner
6) Wipe the face of the piston to remove any brake dust or dirt
7) Refit the rear brake pads as per Rep.Gr 46 - Rear Brake Pads - To Remove and Fit, taking
care not to dis-lodge the grease/shims before the pads are in position
8) Carry out a road test to confirm the noise is no longer evident
9) On return to the workshop, visually check and remove any excess grease which may have
come out from between the shims
Warranty accounting instructions
Scenario 3
Warranty Type 110 or 910
Damage Service Number 46 38
Damage Code
00 20
Time to install shim set
INTERNAL
Labour operation code
46 38 42 50
Time
20 TU
4 Brake pads - Rear - Replaced
Labour Operation Code 46 38 20 50
Time 50 Time units
Note: Rear brake pads can be claimed for this Scenario only
2 Wheels Removed and Refitted
Labour Operation Code 44 05 20 00
Time 10 Time units
Frequency diagnosis including road test
Labour Operation Code
Time
47 01 01 00
80 Time units (includes road test 01 21 00 00 - 50 Time units)
Exclusions from Warranty
Warranty claims are excluded in cases where the claim is directly related to the fact that:
• The customer failed to report the defect as soon as it became apparent or did not allow the
required repairs to be carried out as soon as possible
•
The fault was caused by outside influences, such chemical or vegetation damage, flying
gravel/stones, aggressive cleaning agents, etc
•
The vehicle has been previously repaired without following Bentley Motors repair procedures
•
Parts have been fitted to the vehicles that are not approved by Bentley Motors
•
The customer has failed to follow the regulations for use of the vehicle
•
The vehicle was overburdened or used for purposes for which it was not intended
(e.g.racing, towing excessive loads, etc.)
•
Natural wear and tear is excluded from the Warranty
Any rework which shows a lack of grease, or poor/incorrect application grease and/or incorrect
application of grease with extensive dirt on callipers or calliper carriers, for these scenarios
warranty payment will not be considered
NOTE: Warranty payments for repeat repairs will not be considered if the grease is deemed to
have not been applied correctly
All authorised Bentley Retailers must guarantee their workmanship for 12 months or12,000 miles
(19,300 kilometres), whichever occurs first
Wear and Tear and Service Items
Items where the lifetime of the component is or can be influenced by driving style and external
factors (Brake pads and brake discs) will only be considered under the terms of the Warranty for
a period of six months or 6,250 miles (10,060 kilometres), whichever occurs first. Beyond that
limit, the defects must be classified as wear and tear and will not be covered by the Warranty
Parts information
Scenario 3
INTERNAL
Part number
Description
Quantity
36A 698 219
Shim set for rear brake
pads
4 (see Notes below)
G 052 560 A2 Vary Bond grease
1 = 1 x 100 gram
tube
Refer to
ETKA
1
Rear brake pads
Do not order x1 tube of grease for each individual vehicle as the grease must be used on
multiple vehicles NOTE: x1 tube of grease should be sufficient for up to 15 vehicles
Should (x1) of 36A 698 219 be ordered the retailer will receive (x1) therefore the retailer
MUST order x4 shims
The retailer MUST claim for the total amount of shims received
For example: If (x4) shims are ordered, the retailer will receive (4) shims. Therefore, the
retailer must claim for (4)
Please note: The shims are reusable and can be transferred over to new brake pads when
required
Tip: Before transferring the shims over to new brake pads, the shims must be cleaned and
inspected to confirm there are no issues before fitment
NOTICE: Rear brake pad replacement will be covered under warranty when
conducting Scenario 3 only no other Scenarios are applicable
INTERNAL