2071525/1
Service Bulletin Details
Public Details for: 2071525/1
Driver / passenger door(s) creak on close - all models (frond and/or rear). Customer statement / workshop findings: driver and / or passenger door creak during the power close function - front and / or rear (depending on vehicle type) te
- 2024 - 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 -
Models from 2024
2024 BENTLEY CONTINENTAL |
2024 BENTLEY CONTINENTAL GT |
2024 BENTLEY CONTINENTAL GT SPEED |
2024 BENTLEY CONTINENTAL GTC |
2024 BENTLEY FLYING SPUR |
Models from 2023
2023 BENTLEY BENTAYGA |
2023 BENTLEY CONTINENTAL |
2023 BENTLEY CONTINENTAL GT |
2023 BENTLEY CONTINENTAL GT SPEED |
2023 BENTLEY CONTINENTAL GTC |
2023 BENTLEY FLYING SPUR |
Models from 2022
2022 BENTLEY BENTAYGA |
2022 BENTLEY CONTINENTAL GT |
2022 BENTLEY CONTINENTAL GT SPEED |
2022 BENTLEY CONTINENTAL GTC |
2022 BENTLEY FLYING SPUR |
Models from 2021
2021 BENTLEY BENTAYGA |
2021 BENTLEY CONTINENTAL GT |
2021 BENTLEY CONTINENTAL GT SPEED |
2021 BENTLEY CONTINENTAL GTC |
2021 BENTLEY FLYING SPUR |
Models from 2020
2020 BENTLEY BENTAYGA |
2020 BENTLEY CONTINENTAL GT |
2020 BENTLEY CONTINENTAL GTC |
2020 BENTLEY FLYING SPUR |
Models from 2018
2018 BENTLEY BENTAYGA |
2018 BENTLEY CONTINENTAL |
2018 BENTLEY CONTINENTAL GT |
2018 BENTLEY CONTINENTAL GTC |
Models from 2017
2017 BENTLEY BENTAYGA |
2017 BENTLEY CONTINENTAL |
Technical product information Topic Market area Driver / Passenger door(s) creak on close - All models (frond and/or rear) Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Brand Transaction 2071525/1 No. Level EH Status Approval Release date New customer code Object of complaint body fixtures and fittings -> doors body fixtures and fittings -> door, closures operation body fixtures and fittings -> door, closures operation -> close door Complaint type Position noise, vibration functionality noise, vibration -> noise Vehicle data Bentayga Series Sales types Type 4V1* 4V1* 4V1* 4V1* 4V1* 4V1* 4V1* 4V1* ZV1* ZV1* MY 2017 2018 2019 2020 2021 2022 2023 2024 2023 2024 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * New Continental GT/C and New Flying Spur Sales types Type 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* 3S4* 3S4* 3S4* 3S4* 3S4* 3S4* ZG2* ZG2* ZG2* MY 2018 2019 2020 2021 2022 2023 2024 2019 2020 2021 2022 2023 2024 2020 2021 2022 INTERNAL Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * ZG2* 2023 E ZG2* 2024 E Documents name INTERNAL * * * * * * Customer statement / workshop findings Driver and / or Passenger door creak during the “Power close” function - Front and / or rear (Depending on vehicle type) Technical background Ensure the fault is as described within the Customer statement Workshop findings section before continuing NOTICE Delivery Inspection (PDI) process NOTICE And The vehicle is post the VIN cut off (see below) the operative should raise a technical DISS query and await feedback before conducting any work, ensuring a video of the issue is attached to the DISS query, the operative must await feedback via the open DISS query before continuing with any further work New Continental GT - SCBCT2ZG1PC012007 New Continental GTC - SCBD133S9PC012009 New Flying Spur - SCBBY53S7RC013869 Bentayga - SJAAB14V2RC025067 However In the event a customer complaint has been received and the VIN is prior to the previously listed VIN cut off the operative should raise a DISS query and conduct the instructions within the Measure section of this TPI to replace the applicable power close door latch cable only Hint: In this scenario permission is not required via the open DISS query to replace the cable, the operative should replace the cable as described within the Measure section of this TPI Note: The instructions within the Measure section are the same regardless of vehicle type VERY IMPORTANT: A video showing the creaking noise must be attached to a new or existing DISS query regardless if the VIN is prior or post the previously listed VIN’s failure to provide the required information could result in warranty claims being cancelled The operative must avoid impact to the latch, in case of accidental damage or impact the latch must be replaced, a technical DISS query must be raised in this scenario to gain permission to replace the power close door latch NOTE: Warranty claims submitted for accidental damage or impact will not be approved via warranty Production change - Measure 1) Record a clear video of the door creak issue from the applicable door as follows: • The video must be recorded in a quiet environment • The video must be recorded in the same environment in which the customer experienced the issue For example: Noise occurring from the drivers door when the car is parked in direct sunlight at temperatures over 18 Degrees Celsius 2) Referring to Figure 1 - With the door open - Use a suitable non metallic tool - Close the latch Hint: Whilst closing the latch the operative must listen for the creaking noise INTERNAL Figure 1 With the door open - Does the latch creak during the latch close operation? YES - Record a clear video of the noise with the door open when closing the latch using a non metallic tool - Go to Step 3 NO - The issue is not related to the door latch, continue with further investigation for example: Striker profile, the operative must also refer to Elsa Pro and check for any VIN related TPI’s 3) In the event the door latch is creaking as described in Step 2 - Refer to Rep.Gr 57 or 58 and replace the applicable power close door latch motor cable as described within the onward instructions Power close door latch cable replacement Hint: Although the original cable will be discarded after removal it is best practice to follow all instructions as detailed regardless if removing the original cable or fitting a new replacement cable 4) Referring to Figure 2 (Circle) - Hold the cable at the location shown (end fitting) IMPORTANT: Do not hold the cable at any other point than the end fitting CAUTION INTERNAL Figure 2 5) Referring to Figure 3 – Grip / hold the cable end as shown 3 CAUTION cable) INTERNAL Figure 4 6) Pull the cable outwards (Figure 5) until the spool reaches the end stop (Figure 6) Figure 5 6 NOTICE location 7) Once the spool reaches the end stop, a second operative is required to lock the spool in position using a cable tie (4.8mm x 200mm) at the location shown in Figures 7 and 8 INTERNAL Figure 7 8 CAUTION this scenario the spring should be relocated back to its original home position (refer back to Figure 8) INTERNAL Figure 9 Figure 10 Hint: The inner cable should not be under any tension once the spool has been secured 8) With care manoeuvre the cable barrel end out and away from the spool (Figure 11) INTERNAL Figure 11 9) With care manoeuvre the outer cable housing out and away from the bracket (Figure 12) Hint: The colour and material of the outer cable housing can vary, however the instructions are the same regardless Figure 12 10) Immediately discard the original cable ensuring all local environmental guidelines are followed Power latch cable installation Installation is the opposite of removal noting the following: CAUTION – Figures 13 shows an example of the cable trapped/damaged during fitment Figure 13 INTERNAL 11) Referring to Figure 14 - Fit / locate the cable barrel end into the spool (A) ensuring the barrel end is fully located into the spool • Guide the cable into the spool ensuring the cable is seated within the spool • Push / fit the outer cable housing into the bracket (B) Hint: Ensure the cable housing is fully inserted into the bracket • Confirm the tensioning spring is located correctly as shown (ARROW) Figure 14 The operative must refer to the CAUTION notice below before cutting the cable tie CAUTION the spool On completion the assembly should be as shown in Figure 15 • Check the cable has wound successfully onto the spool • Check the boot and cable boss is not damaged / split or cut Figure 15 12) referring back to Figure 8 - Check the spool tensioning spring is located correctly CAUTION operations, Figure 16 details the correct way to hold the cable without causing any damage to the cable INTERNAL Figure 16 13) Referring to Figure 17 - Open and close the latch spool (x10) times whilst monitoring the operation of the spool / cable CAUTION Figure 16 14) Should the spool/cable be operating to specification apply a yellow paint mark at the location shown in Figure 17 before refitting Note: The yellow paint mark confirms the cable has been replaced Figure 17 INTERNAL 15) Before returning the vehicle to the customer, the operative should confirm the issue is no longer evident - Open and close the applicable door(s) x10 times using the power close function NOTE: Please ensure the power close function (step 15) is replicated in the same circumstances when the customer experienced the issue For example: Noise occurring from the drivers door when the car is parked in direct sunlight at temperatures over 18 Degrees Celsius VERY IMPORTANT: To assist in any future complaints the retailer should make a note on the vehicles repair history regarding the work which was conducted to eliminate the noise For example - Drivers power close door latch cable replacement Warranty accounting instructions Warranty accounting instructions Warranty Type 110 or 910 Damage Service Number 57 17 Damage Code 00 20 Bentayga Time to remove and refit the rear door trim Labour operation code 70 73 19 00 Time 20 TU Time to remove and refit the front door trim Labour operation code 70 59 19 00 Time 20 TU Time to remove and refit x1 door latch (Front) Labour operation code 57 17 55 00 Time 20 TU Time to remove and refit x1 door latch (Rear) Labour operation code 58 17 55 00 Time 30 TU Time to remove and refit x1 door latch cable (Front) Labour operation code 57 37 19 50 Time 10 TU Time to remove and refit x1 door latch cable (Rear) Labour operation code 58 37 19 55 Time 10 TU New Continental GT and New Continental GTC Time to remove and refit x1 front door latch Labour operation code 57 17 19 00 Time 150 TU Time to remove and refit x1 door latch cable (Front) Labour operation code 57 37 19 50 Time 10 TU New Flying Spur Time to remove and refit x1 door latch (Front) Labour operation code 57 17 19 00 Time 80 TU INTERNAL Time to remove and refit x1 door latch (Rear) Labour operation code 57 17 55 00 Time 50 TU Time to remove and refit x1 door latch cable (Front) Labour operation code 57 37 19 50 Time 10 TU Time to remove and refit x1 door latch cable (Rear) Labour operation code 58 37 19 55 Time 10 TU Parts information Bentayga - Bentayga EWB Front - 3SE 837 085C Rear - 3SE 839 085C New Flying Spur Front and Rear - 3SE 837 085C New Continental GT and New Continental GTC Front - 3SD 837 085C INTERNAL