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Technical Information & Support Group
Subject
Request for Parts: 2014-2017 Odyssey & Pilot CEL On w/ DTC P030X (ACTION REQ'D)
18
2024
Expires on 02
01
2024
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Information & Support Group
Request for Parts: 2014-2017 Odyssey & Pilot CEL On w/ DTC P030X (ACTION REQUIRED)
This message is solely directed to Honda dealership personnel; please handle it accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2014-2017 Odysseys and 2014-2015 Pilots with a customer complaint of the vehicle Check Engine Light
(CEL) on with one or more of the DTC(s) listed below (in Qualifiers) stored. To better understand the cause of this condition, AHM would like to collect specific parts from
the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Must have one or more of the following DTCs stored:
P0301 (No.1 Cylinder Misfire Detected)
P0302 (No.2 Cylinder Misfire Detected)
P0303 (No.3 Cylinder Misfire Detected)
2. Must confirm that the spark plug(s) is oil-fouled visually (take a photo).
3. Vehicle has not been involved in a collision.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected] or call us at
800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2023)
2. Model Name (e.g. Accord)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
5. DPTS#
As a gesture of appreciation to dealer personnel who identify and report a vehicle that meets the qualifiers, is accepted as a candidate and is the subject of a successful
Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring dealer personnel with a VISA gift card. Technical Information & Support (TIS) will provide
additional information if this situation applies.
Thank you.
American Honda Motor Co., Inc.
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