2051562/12
Service Bulletin Details
Public Details for: 2051562/12
12 volt - battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable technical background: for all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructi
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Technical product information 12 Volt - Battery condition checks Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Topic Market area Brand Transaction 2051562/12 No. Level EH Status Approval Release date New customer code Object of complaint electrical power, electric system, data transfer -> battery management -> de-energise electrical power, electric system, data transfer -> battery management -> record history data vehicle service -> service, maintenance Vehicle data All Models - 12 Volt battery condition checks Sales types Type * * * * * * * * * * * * * * * * * * * * * * MY 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * Documents name INTERNAL Complaint type Position functionality -> cannot be activated functionality -> without function / defect functionality Customer statement / workshop findings 12 volt battery flat or unserviceable Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section TPI revision history TPI 2051562/12 • Notices added at the beginning of the Measure section relating to non-approved accessories and 12 volt socket accessories • Product Support must second level all battery replacement requests to the Electrical Senior Engineer and await feedback before giving permission to replace the battery • The retailer operative must confirm the Stock vehicles - Maintenance checklist has been followed (where applicable) • New Flying Spur Hybrid battery test information (12 volt) can be obtained by viewing the applicable ETKA page (Figure 1) Note: For the present time the battery must be tested from the battery top posts which requires trim removal However Going forward the battery can be tested from the under bonnet jump posts this will be communicated through via the normal channels Figure 1 Production change Not applicable Measure NOTICE For Example: Ghost immobilisers Or 12 volt socket accessories Hint: Should non-approved accessories be fitted the operative must feedback via a new or existing DISS query NOTICE INTERNAL Hint: Should the vehicle not be exactly the same the operative must feedback via a new or existing DISS query NOTICE Hint: Should leads / cables or chargers be fitted the operative must feedback via a new or existing DISS query NOTICE Hint: Should the customer not connect a Bentley approved battery conditioner the operative must feedback via a new or existing DISS query 12 Volt - Battery test instruction 1) Check the 12 volt battery for external damage - In the event the battery has external damage - Raise a Technical DISS query (ensure clear photographs of the damage / issue are attached) NOTE TO PRODUCT SUPPORT: The DISS query MUST be second levelled to the Electrical Senior Engineer, await feedback before conducting any further checks Or Should no external damage be evident please continue with the remaining steps to completion 2) Carry out the battery Warranty test process as per ElsaPro Rep.Gr 27 - Battery → Battery - To test (VAS 6161). If a battery defect or bad cell is detected a specific warranty code will be displayed on the print out. The results must be attached to the open DISS query, failure to provide the battery test results will invalidate the warranty claim • If the message ‘Perform charge acceptance test’ is displayed then refer to Rep.Gr 27 - Battery → Assessing battery test results → Orig. VWBatt. Test (Warranty). Should VAS 622 011 (or equivalent) not charge the battery, firstly attempt to charge the battery using a trickle charger before replacing the battery If the ‘Perform charge acceptance test’ fails and no quiescent drain or alternator failure is present, the battery replacement will not be covered under Warranty as the failure is caused by a maintenance error. Please advise the customer how to maintain a healthy battery Consider the advised onward checks to help diagnose the potential battery failure issue New Continental GT / C - Bentayga and New Flying Spur Note: For New Flying Spur Hybrid vehicles - Please refer to the Technical background section and Figure 1 before conducting the following • Referring to Elsa Pro Rep.Gr 27 - Carry out the Battery quiescent drain - Manual check • Referring to Elsa Pro Rep.Gr 27 - Carry out the Battery quiescent drain - History data check VERY IMPORTANT: Referring to the video located on the Bentley Hub referencing TPI 2051562/- The operative must follow the instructions within the video, the operative must save an online diagnostic log ensuring all of the required information is supplied Note: Failure to provide all of the required information including battery test results will invalidate the warranty claim • Confirm the Alternator charge ratings are to specification - Refer to ElsaPro Rep.Gr 27 • Attach a clear photo of the battery label (Figure 2) the photo must clearly show all information which is on the label INTERNAL Figure 2 • The operative MUST confirm the Stock vehicles - Maintenance checklist - has been followed in particular the requirement to maintain the battery depending on the overall time the vehicle has been in storage In the event a battery is required to be replaced under warranty the operative MUST raise a technical DISS query and request permission to replace the battery. Please ensure all required information is attached, failure to provide all of the required information including battery test results will invalidate the warranty claim NOTE TO PRODUCT SUPPORT: The DISS query MUST be second levelled to the Electrical Senior Engineer to gain permission to replace the battery All other remaining models • Referring to Rep.Gr 27 - Carry out the Battery quiescent drain - Manual check • Confirm the Alternator charge ratings are to specification - Refer to Elsa pro Rep.Gr 27 • Attach a clear photo of the battery label (Figure 2) the photo must clearly show all information which is on the label In the event a battery is required to be replaced under warranty the operative MUST raise a technical DISS query to request permission to replace the battery. Please ensure all required information is attached, failure to provide all of the required information including battery test results will invalidate the warranty claim NOTE TO PRODUCT SUPPORT: The DISS query MUST be second levelled to the Electrical Senior Engineer to gain permission to replace the battery Warranty accounting instructions Should the battery have failed due to a system fault / high quiescent drain, the battery can be claimed as an additional consequential part to a warranty claim, the system fault must also be detailed as well as confirmation of the actual system fault repair INTERNAL Only Battery test results as follows will be considered for a warranty authorisation • • BATTERY DEFECT BAD CELL Note: Failure to provide the battery test results and battery history data will invalidate the warranty claim INTERNAL