SA-027-24
Service Bulletin Details
Public Details for: SA-027-24
Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
- 2022 - 2021 - 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 -
Models from 2022
| 2022 MAZDA MX-5 |
Models from 2020
| 2020 MAZDA CX-3 |
| 2020 MAZDA CX-5 |
| 2020 MAZDA CX-9 |
| 2020 MAZDA MAZDA2 |
| 2020 MAZDA MAZDA6 |
| 2020 MAZDA MX-5 |
Models from 2019
| 2019 MAZDA CX-3 |
| 2019 MAZDA CX-5 |
| 2019 MAZDA CX-9 |
| 2019 MAZDA MAZDA2 |
| 2019 MAZDA MAZDA6 |
Models from 2018
| 2018 MAZDA CX-3 |
| 2018 MAZDA CX-5 |
| 2018 MAZDA CX-9 |
| 2018 MAZDA MAZDA2 |
| 2018 MAZDA MAZDA3 |
| 2018 MAZDA MAZDA6 |
| 2018 MAZDA MX-5 |
Models from 2017
| 2017 MAZDA CX-3 |
| 2017 MAZDA CX-5 |
| 2017 MAZDA CX-9 |
| 2017 MAZDA MAZDA2 |
| 2017 MAZDA MAZDA3 |
| 2017 MAZDA MAZDA6 |
| 2017 MAZDA MX-5 |
Models from 2016
| 2016 MAZDA CX-3 |
| 2016 MAZDA CX-9 |
| 2016 MAZDA MAZDA2 |
| 2016 MAZDA MAZDA3 |
| 2016 MAZDA MAZDA6 |
| 2016 MAZDA MX-5 |
Models from 2015
| 2015 MAZDA MAZDA3 |
Models from 2014
| 2014 MAZDA MAZDA3 |
BULLETIN NOTES This SA supersedes the previously issued Service Alert(s) listed below. The changes are noted in Red. Previous SAs: Date(s) Issued: SA-001/23 01/03/23 and 01/12/23 SA-041/22 11/22/22, 09/13/22, 08/17/22 and 06/22/22 APPLICABLE MODEL(S)/VINS 2016-2021 Mazda2 (Mexico/Puerto Rico) with VINS lower than 3MDDJ******409029 (produced before July 13, 2021) 2022 Mazda2 (Mexico) with VINS between 3MDDJ******450001 - 452967 (produced from July 20, 2021 to February 3, 2022) 2014-2016 Mazda3 2017-2018 Mazda3 (Japan built) with VINS between JM1BN******100017 - 199538 (produced from June 27, 2016 to October 31, 2018) 2017-2018 Mazda3 (Mexico built) with VINS between 3MZBN******100013 - 277187 (produced from September 1, 2016 to December 20, 2018) 2016 Mazda6 (equipped with Center Display P/N GRT7-61-1J0 or GRT7-61-1J0A) 2017-2021 Mazda6 2016-2022 CX-3 with VINS lower than JM1DK******604871 (produced before April 28, 2022) 2017-2020 CX-5 (equipped with Center Display P/N K123-61-1J0 or K123-61-1J0A) 2016-2020 CX-9 with VINS lower than JM3 TC **** ** 424641 (produced before July 13, 2020) 2016-2022 MX-5 Page 1 of 28 05/02/2024 01:08 PM tlawrenc DESCRIPTION Some customers may complain about infotainment center display: • Ghost Touch • DTC B108E:04 may be stored (Touch screen operates by itself) • Surface Peeling • DTC B108E:04 may be stored • Spider Cracks • White dots IMPORTANT NOTE: DO NOT replace the infotainment center display assembly. Low cost repair kits are available to repair the infotainment center display screen. Customers having this concern should have their vehicle repaired using the following repair procedure. Page 2 of 28 05/02/2024 01:08 PM tlawrenc REPAIR PROCEDURE IMPORTANT NOTE: Repair kits will only fix the symptoms shown in the table below. Index Symptom Model Year 2016-2021 (Mexico/Puerto Rico) with VINS lower than 3MDDJ******409029 (produced before July 13, 2021) Ghost Touch DTC Surface Peeling B108E:04 DTC B108E:04 may be may be stored stored Spider Cracking White dots Go to 09-003/ 23 Go to 09-003/23 Go to 09-003/ 23 Go to 09003/23 Go to SSPB6 Go to Mazda3 Repair Go to Mazda3 Repair N/A Go to 09-045/ 22 Go to 09-045/22 N/A N/A Go to TSB 09021/22 Go toTSB 09021/22 Go toTSB 09021/22 N/A 2017-2021 with VINS higher than JM1GL******156205 produced after December 29, 2017 Go to Mazda6 Repair Go to Mazda6 Repair Go to Mazda6 Repair N/A CX-3 2016-2022 with VINS lower than JM1DK******604871 (produced before April 28, 2022) Go to 09-003/ 23 Go to 09-003/23 Go to 09-003/ 23 Go to 09003/23 CX-5 2017-2020 with VINs lower than JM3KF******869655 (produced before August 25, 2020) Go to TSB 09003/22 Go to TSB 09003/22 Go to CX-5 Repair N/A CX-9 2016-2020 with VINS between JM3 TC **** ** 100001 - Mazda2 Mazda3 Mazda3 2022 (Mexico) with VINS between 3MDDJ******450001 - 452967 (produced from July 20, 2021 to February 3, 2022) 2014-2016 2017-2018 Japan built - with VINS between JM1BN******100017 - 199538 (produced from June 27, 2016 to October 31, 2018) Mexico built - with VINS between 3MZBN******100013 - 277187 (produced from September 1, 2016 to December 20, 2018) 2016 equipped with Center Display P/N GRT761-1J0 or GRT7-61-1J0A Mazda6 2017 with VINS lower than JM1GL******156205 produced on or before December 29, 2017 N/A Order exchange unit from United Radio. Note: United Radio will charge dealership for Page 3 of 28 05/02/2024 01:08 PM tlawrenc 424641 (produced before July 13, 2020) customer pay or goodwill purchases if vehicle is out of warranty Note: VINs below have 7 year warranty extension (SSPB9) • 2016 CX-9 JM3 TC**** G0 100053 127083 • 2017 CX-9 JM3 TC**** H0 127084 141862 MX-5 2016-2022 Go to TSB 09003/23 Go to TSB 09003/23 Go to TSB 09003/23 Go to 09003/23 Page 4 of 28 05/02/2024 01:08 PM tlawrenc 1. Verify the customer concern. 2. Disassemble the center display and replace the lens (inner part) with a newly established part according to the following steps: 3. Print the Parts Flash table and provide to the parts counterperson. NOTE: Wear the rubber gloves to protect the lens, cable and electronic circuit. Repair parts set: No. Description Qty. Notes (1) Center Display Lens 1 Cushion materials for packa ging are used to protect the l ens surface when disassem bled. (2) Rubber gloves 1 Anti-static NOTE: • Center display lens is packaged in bubble wrap and cushion material. • Unwrap the package carefully so the cushion material can be used to protect the lens surface when disassembling the center display. • The center display lens is equipped with cables (FPC: Flexible Printed Circuit), so be careful when handling it. Page 5 of 28 05/02/2024 01:08 PM tlawrenc (1) Bubble wrap (2) Cushion material CENTER DISPLAY DISASSEMBLY: Remove the center display according to the instructions on MGSS: • Mazda3 - CENTER DISPLAY REMOVAL/INSTALLATION • Mazda6 - CENTER DISPLAY REMOVAL/INSTALLATION • CX-5 - CENTER DISPLAY REMOVAL/INSTALLATION Page 6 of 28 05/02/2024 01:08 PM tlawrenc Mazda3 Repair 1. Remove the 4 screws (1), then remove the connectivity master unit (CMU) (2) from the center display (3). 2. Place the cushion sheet (1) that wrapped lens before, on a clean, flat surface. 3. Put on the rubber gloves. 4. Place the center display (2) on the cushion sheet (1) with the display side facing downward. 5. Remove the 4 screws from the center display cover panels. Page 7 of 28 05/02/2024 01:08 PM tlawrenc 6. Remove the lower cover panel by pulling it up off the bracket, then lift off the back cover panel. 7. Remove the 4 screws from the bracket. 8. Unlock the bracket with a flat head screw driver by carefully prying out and upward on the bracket. CAUTION: DO NOT pry on the printed circuit board. Page 8 of 28 05/02/2024 01:08 PM tlawrenc 9. Remove the bracket. 10. Unlock and disconnect the printed wiring harness. 11. Remove the electric circuit board (1) from the display lens (2). CAUTION: Be very careful handling the electric circuit board as it will be reused. Page 9 of 28 05/02/2024 01:08 PM tlawrenc 12. Assemble the modified display lens with the removed electric circuit board. Inside lens surface Outside lens surface NOTE 1: • Peel off the protection film from the inside lens surface when replacing. • Peel off the protection film on the outside lens surface after installing the center display to the vehicle. NOT GOOD OK NOTE 2: Solidly connect the printed wiring harness to the connector in order to avoid the half insertion of the printed wiring harness. 13. Install the center display in the reverse order of removal. NOTE: DO NOT tighten the screws too tightly, but tighten them so that they do not come loose. 14. Verify the repair. Page 10 of 28 05/02/2024 01:08 PM tlawrenc Mazda6 Repair 1. Check the Center Display Part Number (1-2). Is the Part Number GRT7-61-1J0 or GRT7-61-1J0A? • Yes - Go to next step. • No - This service information does not apply. Replace the Center Display unit. Go to MGSS CENTER DISPLAY REMOVAL/INSTALLATION 2. Remove the 4 screws (1), then remove the connectivity master unit (CMU) (2) from the center display (3). 3. Place the cushion sheet (1) that the lens was wrapped on a working table. 4. Put on the rubber gloves. 5. Place the center display (2) on the cushion sheet (1) with the display side facing downward. Page 11 of 28 05/02/2024 01:08 PM tlawrenc 6. Remove the 4 screws (1) that assemble the center display (2) and the bracket (3), then separate the bracket (3) and the cover panel (4). 7. Remove the 2 screws (1) on the back of the center display. Page 12 of 28 05/02/2024 01:08 PM tlawrenc 8. Insert a tip of a flathead screwdriver (3) in the gap (2) between the lens and the rear cover. Detail of (1) Page 13 of 28 05/02/2024 01:08 PM tlawrenc 9. Pull up the rear cover with a flathead screwdriver (1) while being careful to not touch the connector, then remove the rear cover. CAUTION: Be careful not to damage the circuit board and the connectors when removing the rear cover. Pull the rear cover outward so that the cover does not touch the connectors. Center display (joint with rear cover) Rear cover (joint with center display) Page 14 of 28 05/02/2024 01:08 PM tlawrenc 10. Remove the 4 screws (circled in yellow). 11. Push the locking tab (2) on the connector (1) to unlock it while pushing the circuit board, then remove the cable (FPC: Flexible Printed Circuit) (3). Page 15 of 28 05/02/2024 01:08 PM tlawrenc NOTE: Pull out the cable by holding both side-edges of it to avoid damaging the cable. 12. Remove the center display from the lens. 13. Replace the lens with a modified one, reusing the center display Replace the lens with a modified one. Reuse the center display. 14. Assemble the center display in the reverse order of disassemble. NOTE: • DO NOT tighten the screws too tightly, but tighten them so that they do not come loose. • When attaching the cable to the circuit board, be careful not to engage with the connector half-fit. 15. Install the center display in the reverse order of removal. 16. Verify the repair. Page 16 of 28 05/02/2024 01:08 PM tlawrenc CX-5 Repair 1. Check the Center Display Part Number (1-2). Is the Part Number K123-61-1J0 or K123-61-1J0A? • Yes - Go to next step. • No - This service information does not apply. Replace the Center Display unit. Go to MGSS CENTER DISPLAY REMOVAL/INSTALLATION 2. Remove the 4 four screws (1), then remove the connectivity master unit (CMU) (2) from the center display (3). 3. Place the cushion material (1) that the lens was wrapped in, on a workbench. 4. Put on the rubber gloves. 5. Place the center display (2) on the cushion material (1) with the display side facing downward. Page 17 of 28 05/02/2024 01:08 PM tlawrenc 6. Remove the 4 screws (1) that assemble the center display (2) and the bracket (3), then separate the bracket (3) and the cover panel (4). 7. Remove the 2 screws (1) that assemble the center display and the rear cover (2). Page 18 of 28 05/02/2024 01:08 PM tlawrenc 8. Remove the rear cover according to the following steps. • There are 3 three fitting sections of the rear cover and the center display. • The number in the image below is the order in which to unhook the ribs. Rear cover Center display Page 19 of 28 05/02/2024 01:08 PM tlawrenc a. Unhook rib (1) by inserting the tip of a flathead screwdriver in the gap (2) between the lens and the rear cover below connectors (4), then unhooking the rib (3). Rib (3) of the rear cover Rib (3) of the rear cover Hook (5) of the center display Page 20 of 28 05/02/2024 01:08 PM tlawrenc b. Unhook rib (2) by inserting the tip of a flathead screwdriver in the gap (2) between the lens and the rear cover, then unhooking the rib. c. Unhook rib (3) by inserting the tip of a flathead screwdriver in the gap (3) between the lens and the rear cover, then unhooking the rib. Page 21 of 28 05/02/2024 01:08 PM tlawrenc 9. Pull up the rear cover (1) carefully so that the rib (3) does not touch the connectors (2), then remove the rear cover. Rear cover Center display Page 22 of 28 05/02/2024 01:08 PM tlawrenc 10. Remove the 4 screws shown below. Bracket Center display 11. Remove the cable (FPC: Flexible Printed Circuit) in order (1), (2), (3) as shown in the image below. NOTE: To unlock the connector, pull up the locking tab while holding the circuit board. Page 23 of 28 05/02/2024 01:08 PM tlawrenc ATTENTION: Pull out the cable by holding both side-edges to avoid damaging the cable. --> Locked Unlocked --> (1) Cable (2) Locking tab 12. Remove the center display from the lens. 13. Replace the lens with a modified one, but reuse the center display Lens Center display Page 24 of 28 05/02/2024 01:08 PM tlawrenc 14. Assemble the center display in the reverse order of disassembly. NOTE: • When attaching the cable to the circuit board, be sure the connection is secure. • DO NOT use electric tools to tighten the screws. Overtightening the screws (circled in yellow in the following figures) may cause uneven brightness of the display. If uneven brightness occurs, loosen the screws and retighten them to the point to avoid coming loose. Example of the uneven brightness: Page 25 of 28 05/02/2024 01:08 PM tlawrenc 15. Install the center display in the reverse order of removal. 16. Verify the repair. Page 26 of 28 05/02/2024 01:08 PM tlawrenc PARTS INFORMATION Year Model Part Number Description Qty. Note Verify Vehicle Infotainment Center Display Part Label 2016-2017 Mazda2 D0YP-611JZ Center Display Lens Kit 1 Kit repairs P/N D09H-61-1J0B or older 2018-2019 Mazda2 DY1P-611JZ Center Display Lens Kit 1 Kit repairs D23N-61-1J0A or older 2019-2021 Mazda2 D2YN-611JZA Mazda2 Center Display Lens Kit 1 Kit repairs P/N D23N-61-1J0B only BHY1-611JZ Center Display Lens Kit 1 --- 1 For verhicles equipped with display B61A-611J0* Includes a center display lens and antistatic rubber gloves 2022 2014-2016 2017-2018 Mazda3 Mazda3 B6YA-611JZ Center Display Lens Kit Kit repairs P/N GRT7-61-1J0 or GRT7-611J0A only Vehicles equipped with center display P/N GML8-611J0 do not apply to this service information. 2016 Mazda6 GRY7-611JZ Center Display Lens Kit 1 2017-2021 Mazda6 GRY7-611JZ Center Display Lens Kit 1 If the display part number IS NOT GRT7-61-1J0 or GRT7-61-1J0A, this is not applicable. 2016-2017 CX-3 D0YP-611JZ Center Display Lens Kit 1 Kit repairs P/N D09H-61-1J0B or older 2018-2020 CX-3 DY1P-611JZ Center Display Lens Kit 1 Kit repairs D23N-61-1J0A or older 2019-2022 CX-3 D2YN-611JZA Center Display Lens Kit 1 Kit repairs P/N D23N-61-1J0B only 1 Kit repairs P/N K123-61-1J0 or K123-61-1J0A only Vehicles equipped with center display P/N K12361-1J0B or later suffix are already modified and do not apply to this service information. 1 Place an order for exchange unit to United Radio Center Display 7 inches (Exchange part) 2017-2020 CX-5 2016-2020 CX-9 K1Y3-611JZ Center Display Lens Kit TK48-61Display,Information 1J0 Page 27 of 28 05/02/2024 01:08 PM tlawrenc TK49-61Display,Information 1J0B 1 Place an order for exchange unit to United Radio Center Display 8 inches (Exchange part) 2016-2017 MX-5 D0YP-611JZ Center Display Lens Kit 1 Kit repairs P/N NA1P-61-1J0B or older 2018-2020 MX-5 D1YP-611JZ Center Display Lens Kit 1 Kit repairs P/N ND1F-61-1J0A or older 2020-2022 MX-5 D2YN-611JZA Center Display Lens Kit 1 Kit repairs P/N ND1F-61-1J0B or ND1F-61-1J0C only Page 28 of 28 05/02/2024 01:08 PM tlawrenc