2011 Mercedes-Benz SLSMercedes-benz Sls 2011

Complaint Information: Recalls, Investigations, Consumer Complaints, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall 129260 [USA]: An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
    Mercedes-benz usa, llc (mbusa) is recalling certain 2014 c250, c300 4matic, c350, c63 amg, e350 4matic coupe, e350 cabrio, e350 coupe, sls amg cabrio, sls amg coupe, 2014-2015 c250 coupe, c350 4matic coupe, c350 coupe, c63 amg coupe, glk 350, glk250 bluetec 4matic, glk350 rwd, 2015-2017 e400 4matic coupe, e400 cabrio, e400 coupe, 2014-2017 e550 cabrio, and 2014-2016 e550 coupe vehicles sold, or ever registered, in the states of al, ca, fl, ga, hi, la, ms, sc, tx, pr, as, gu, the mp, and vi or "zone a." additionally, mbusa is recalling certain 2012-2014 c250, e350 4matic coupe, sls amg cabrio, 2012-2015 c250 coupe, c350 4matic coupe, c350 coupe, c63 amg coupe, 2011 c300, 2011-2014 c300 4matic, c350, c63 amg, e350 cabrio, e350 coupe, sls amg coupe, 2015-2016 e400 4matic coupe, e400 cabrio, e400 coupe, 2011-2016 e550 cabrio, e550 coupe, 2011-2015 glk350 4matic, glk350 rwd, and 2013-2015 glk250 bluetec 4matic vehicles ever registered in the states of az, ar, de, dc, il, in, ks, ky, md, mo, ne, nv, nj, nm, nc, oh, ok, pa, tn, va, and wv or "zone b." mbusa is also recalling certain 2012-2014 c250, e350 4matic coupe, sls amg cabrio 2012-2015 c250 coupe, c350 4matic coupe, c350 coupe, c63 amg coupe, 2010-2011 c300, 2010-2014 c300 4matic, c350, c63 amg, e350 coupe, 2011-2014 e350 cabrio, sls amg coupe, 2015-2016 e400 4matic coupe, e400 cabrio, e400 coupe, 2016-2017 e550 cabrio, 2010-2016 e550 coupe, 2010-2015 glk350 4matic, glk350 rwd, and 2013-2015 glk250 bluetec 4matic vehicles ever registered in the states of ak, co, ct, id, ia, me, ma, mi, mn, mo, nh, ny, nd, or, ri, sd, ut, vt, wa, wi and wy or "zone c." these vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
    mbusa will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began march 29, 2019. Owners may contact mbusa customer service at 1-800-367-6372.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 108842 [USA]: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
    Mercedes-benz usa, llc (mbusa) is recalling certain model year 2008-2011 c300 sedan, c300 4matic sedan, c350 sedan, c63 amg sedan vehicles, 2010-2011 glk350, glk350 4-matic and e350 coupe vehicles, 2011 sls amg, e350 convertible, e550 coupe and e550 convertible vehicles originally sold, or ever registered, in alabama, california, florida, georgia, hawaii, louisiana, mississippi, south carolina, texas, puerto rico, american samoa, guam, the northern mariana islands (saipan), and the u.S. Virgin islands, or "zone a." additionally, unless included in "zone a" above, mbusa is recalling certain model year 2008 c300 sedan, c350 sedan, c63 amg sedan and c300 4-matic sedan vehicles originally sold, or ever registered, in arizona, arkansas, delaware, district of columbia, illinois, indiana, kansas, kentucky, maryland, missouri, nebraska, nevada, new jersey, new mexico, north carolina, ohio, oklahoma, pennsylvania, tennessee, virginia, and west virginia, or "zone b." vehicles not originally sold or ever registered in either zones a or b are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
    mbusa will notify owners, and dealers will replace the passenger frontal air bag modules, free of charge. Owners were sent an interim notification october 2016. A second notice will be mailed when remedy parts are available. Owners may contact mbusa customer service at 1-877-496-3691.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 119188 [USA]: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
    Mercedes-benz usa, llc. (mbusa) is recalling certain model year 2009-2010 ml320 bluetec 4matic, gl320 bluetec 4matic and r320 cdi 4matic, 2011 e350 cabriolet and e550 cabriolet, 2009-2011 ml350, ml350 4matic, ml550 4matic, ml63 amg, and c63 amg, 2010-2011 ml450 4matic hybrid, e350 coupe, e350 4matic, e550 coupe, e550 4matic, and e63 amg, 2011-2012 gl350 bluetec 4matic and r350 bluetec 4matic, 2009-2012 gl450 4matic, gl550 4matic and r350 4matic, 2007-2008 slk280, slk350, and slk55 amg, 2011-2014 sls amg coupe, 2012 sls amg cabriolet, 2013-2014 sls amg gt and sls amg gt cabriolet, 2005 c230 kompressor and c320, 2006-2007 c230, 2006-2011 c350, 2008-2011 c300 and c300 4matic, 2010-2012 glk350 and glk350 4matic and 2007-2008 chrysler crossfire vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
    mbusa will their notify owners, and fiat chrysler will notify the affected chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began november 2016. Mercedes-benz owners may contact mbusa customer service at 1-800-367-6372 and chrysler owners may contact fiat chrysler customer service at 1-800-853-1403.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • LI91.18-P-077075 - SEATS: Crease formation on genuine leather seat covers in vehicles with low mileage ??A?A? Objects left on the seats for extended periods of time (pressure marks). ??A?A? Objects wedged between the seat backrest and seat cushion (e.G. Seat bel
  • TakataRecall - AIR BAGS: Additional information around the recent recall announcement affecting approximately 705,983 mercedes-benz passenger vehicles involving takata driver-side airbags containing psdl-5 type inflators
  • RecallUpdate - AIR BAGS: Recall campaign announcement for takata driver airbags.
  • LI7730P055304 - STRUCTURE: Soft top does open or close completely.
  • LI0020P0563522 - EQUIPMENT:ELECTRICAL: After a service, "assyst plus" cannot be reset.
  • NCU - HVAC Warra - EQUIPMENT: To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, mercedes-benz usa, llc (mbusa) has entered into a settlement regarding claims relating to alleged mold and mildew type
  • LI15.18-P-054061 - ENGINE AND ENGINE COOLING: Engine indicator lamp lights up, oil pressure warning in instrument cluster the following fault is stored in the engine control unit: fc 3805 => pressure differential between oil pressure sensors 1 and 2
  • LI46.15-P-058505 - STEERING: Creaking noise when making vertical or longitudinal adjustment to electrical steering column
  • LI27.40-P-058480 - POWER TRAIN: Dual clutch transmission leak has been observed.
  • LI27.40-P-058480 - POWER TRAIN: Dual clutch transmission leaking
  • C1A140101 - EQUIPMENT:ELECTRICAL: This customer 1 action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the verizon
  • LI18 00-P-067096 - ENGINE (PWS): Display in ic "check engine oil pressure control"
  • P-SC-2017030011 - AIR BAGS: Replace driver-side and (if applicable) front passenger air bag
  • LI46.15-P-058505 - BACK OVER PREVENTION: Creaking noise when adjusting electrical steering column
  • S-B-54.10-263 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Introduction of 12 v lithium-ion battery
  • LI77.30-P-055304 - STRUCTURE:BODY:ROOF AND PILLARS: Soft top does open or close completely
  • P-SC-2013010007 - ENGINE AND ENGINE COOLING: Replace rear diffusor bolts
  • LI82.85-P-061613 - ELECTRICAL SYSTEM:SOFTWARE: Facebook app cannot be opened
  • LI88.10-P-051280 - STRUCTURE:FRAME AND MEMBERS: Longitudinal member panel is misaligned with fender
  • LI82.70-P-060004 - EQUIPMENT:ELECTRICAL: Iphone mobile phone: various complaints after software update to ios8
  • LI27.00-P-060915 - ELECTRICAL SYSTEM: Engine diagnosis indicator lamp lights up in instrument cluster
  • 2012100003 - EQUIPMENT: Summary to be provided on a future date.
  • 2012100003 - EQUIPMENT: Summary to be provided on a future date.
  • 2013010007 - EQUIPMENT: Summary to be provided on a future date.
Known Recall Investigations
  • Desiccated air bag inflator rupture investigation as of 20210917

    From 2000 through 2017, takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("psan") propellant -- propellant 2004 and propellant 2004l. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 blomquist report at www.Nhtsa.Gov/sites/nhtsa.Gov/files/documents/expert_report-hrblomquist.Pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in us vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004l that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated psan inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All takata inflators produced with propellant 2004l contain desiccant, and none of these desiccated inflators using propellant 2004l are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated psan inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- takata (now known as tk global), the independent testing coalition, and exponent -- have been studying the long-term behavior of takata desiccated psan inflators using propellant 2004l (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004l is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004l.The office of defects investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated psan frontal inflators manufactured by takata. This investigation will require extensive information on takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated psan inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.Gov/recalls?Nhtsaid=ea21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede ea15-001, which remains open.

Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20190312

Letter on behalf of his client relative to her inability to get the passenger-side airbag replaced pursuant to the mercedes benz recall of her vehicle. *as *tr

NoNoN NoneNone20181030

Takata recall-still have not received replacements! It has been 2-1/2 years since the recall started for my vehicle!

NoNoN NoneNone20180926

Takata recall--still have not received replacement airbags for my vehicle. It has been 2-1/2 years since the recall started!

NoNoN NoneNone20160609

2011 mercedes benz slsc. Consumer writes in regards to unintended acceleration incident. *smd consumer sent additional correspondence. *smd the consumer was advised by the manufacturer that the vehicle was operating as designed. The manufacturer stated the failure was caused by pedal misapplication resulting in the crash. The consumer disagreed stating the vehicle may have had an electrical failure. *js *tr

NoNoN NoneNone20160331

Mercedes cannot tell me when they will replace the defective takata air bag. I have been waiting on this for a year for two cars.

NoNoN NoneNone20160210

Takata recall, i have not been able to find a dealer who has any inflators to complete the recall. Nhtsa recall - 16v081 and nhtsa - 16v363

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