NTB15-049m

Classification:
Reference:
EL15-006m
Date:
NTB15-049m
November 14, 2017
TELEMATICS SERVICE INFORMATION
This bulletin has been amended. Changes have been made throughout. You must read the entire
bulletin to understand all the changed information. Please discard previous versions of this bulletin.
APPLIED
VEHICLES:
2016-2018 Altima (L33) – SL with Technology Package
2018 Armada (Y62)
2017-2018 GT-R (R35)
2016-2018 Maxima (A36) – Platinum
2017-2018 Murano (Z52) – Platinum
2017 Pathfinder (R52) –SV, and SL with Tech Package, SL with
Premium Package
2018 Pathfinder (R52) – SL and Platinum
2016-2018 Rogue (T32) – SL
2017-2018 Rogue Hybrid (T32) – SL
2017-2018 Rogue Sport (J11) – SL and SV with Premium Package
2016-2018 Sentra (B17) – SR and SL with Technology Package
2016-2018 Titan/Titan XD (A61) – SL and Platinum, Pro-4X with
Convenience Package, SV with Comfort and Convenience Package
SERVICE INFORMATION
The Applied Vehicles are equipped with a wireless communication device called a
Telematics Communication Unit (TCU). With an active NissanConnectSM Services
subscription, the TCU communicates with the NissanConnectSM Services Data Center to
provide various security and convenience services.
This bulletin contains important service procedures that must be performed properly in
order to set-up and maintain the telematics system for the Applied Vehicles.
Sections in this bulletin:
o Turning ON the TCU During PDI (2016-2017 Applied Vehicles ONLY) – Page 2
o When a TCU Needs To Be Replaced – Page 10
o SOS Light Diagnosis Information – Page 24
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot be used in Dealer Demo mode or enrolled in NissanConnectSM Services.
Should this occur, the “Turning ON the TCU During PDI” process will need to be performed
again.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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TURNING ON THE TCU DURING PDI
NOTE:

This procedure is for 2016-2017 Applied Vehicles ONLY.

In most instances, the TCU is ON when delivered to the dealership. See the steps
below to determine if the TCU is ON or OFF.
1. With the vehicle in an area of known good reception, turn
the ignition ON and check whether or not the green light on
the SOS button is illuminated (see Figure 1a).
NOTE: It may be difficult to tell if the green light is
illuminated if the vehicle is outside in bright sunlight.


If the green light is illuminated, the process to turn ON
the TCU is complete and no further action is needed.
Light not
illuminated
Figure 1a
If the green light is not illuminated, proceed to step 2.
2. Place the vehicle in non-shipping mode (extended storage switch pushed IN).
a. Open the driver’s door and leave it open.
b. With the battery connected and ignition OFF, remove the fuse panel located to the
left of the steering wheel. For Titan and Titan XD vehicles, the fuse panel is located
in the glove box.
c. Push the white extended storage switch IN.
d. Turn the ignition ON.
e. Turn the ignition OFF.
f. Wait at least 2 seconds, and then turn the ignition ON.
g. Make sure the extended storage warning message is not displayed in the
combination meter/display.
3. Connect the C-III plus VI to the vehicle.
4. Set the parking brake and confirm the ignition is ON.
5. Launch C-III plus on the CONSULT PC.
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6. Select Diagnosis (One
System).
Step
6
Figure 2a
7. Select Telematics.
Step
7
Figure 3a
8. Select Work Support.
Step
8
Figure 4a
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9. Select TCU ACTIVATE
SETTING.
Step
9
Step
10
10. Select Start.
Figure 5a
11. Select Start.
Step
11
Figure 6a
12. Select ON to turn ON the TCU.
Step
12
13. Select END.
Step
13
Figure 7a
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14. Select Start.
Step
14
Figure 8a
15. Select Start.
Step
15
Figure 9a
16. Confirm “On” is displayed in the
Current status field.
Step
16
Figure 10a
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17. Again, check whether or not the green light on the SOS button is illuminated.

If the green light is still not illuminated, verify the vehicle is unsold.
 If the vehicle has been sold, the customer will need to be enrolled in
NissanConnectSM Services for the SOS light to be illuminated and for
NissanConnectSM Services to be enabled. Refer to SOS Light Diagnosis
Information on page 24.
Check TCU Cellular Reception
NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is
turned ON.
18. Check TCU cellular reception.
Example
Check cellular
reception
Figure 11a
Examples of good reception:
Figure 12a
Examples of no/poor reception:
Figure 13a
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19. Press the Info or APPS button.
Figure 14a
EXAMPLE
20. Select NissanConnect Services.
Figure 15a
EXAMPLE
21. Select Connected Search.
Figure 16a
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22. Enter a POI (Point of Interest) location, and select “OK” or “Search”.
Example: “Starbucks”
EXAMPLE
Figure 17a
23. Confirm the POI location displays.
EXAMPLE
Figure 18a
24. If the “Connected Search” does not complete successfully and the vehicle has been
confirmed as unsold, call SiriusXM support at 1-844-631-2928.

If the vehicle has been sold, the customer will need to be enrolled in
NissanConnectSM Services for the SOS light to be illuminated and for
NissanConnectSM Services to be enabled. Refer to SOS Light Diagnosis
Information on page 24.
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25. Turn the ignition OFF.
26. Pull OUT the extended storage switch to return the vehicle to shipping mode.
NOTE:

Before delivery, make sure the vehicle is in non-shipping mode (extended storage
switch pushed IN). The customer will not be able to enroll in NissanConnectSM
Services if the vehicle is in shipping mode.

If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot be used in Dealer Demo mode or enrolled in NissanConnectSM
Services. Should this occur, the “Turning ON the TCU During PDI” process will need
to be performed again.

If the vehicle has been sold, the customer will need to be enrolled in
NissanConnectSM Services for the SOS light to be illuminated and for
NissanConnectSM Services to be enabled. Refer to SOS Light Diagnosis
Information on page 24.
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WHEN A TCU NEEDS TO BE REPLACED
NOTE:

For Altima, Armada, Maxima, Murano, Pathfinder, 2018 Rogue, and Titan/Titan
XD vehicles ONLY: You MUST have ALL customer keys before beginning this
procedure.

Certain TCUs require configuration after replacement. Refer to page 22.

Each TCU is registered to a specific Vehicle Identification Number (VIN).
TCUs cannot be “swapped” between vehicles. Once a TCU is registered to a
vehicle, the TCU cannot be used in another vehicle.

The VIN MUST be written to the replacement TCU after installation.

The replacement TCU must come from Nissan North America parts supply.
1. Connect the C-III plus VI to
the vehicle.
Step
5
2. Set the parking brake.
3. Turn the ignition ON.
Figure 1b
4. Launch C-III plus on the
CONSULT PC.
5. Select Diagnosis (One
System).
Step
6
6. Select Telematics on page
2 of the all systems list.
Figure 2b
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7. Select Work Support.
Step
7
Figure 3b
8. Select SAVE VIN DATA.
Step
8
9. Select Start.
Step
9
Figure 4b
10. Select Start.
NOTE: If the VIN data cannot be
saved, you will have to manually
enter the VIN later in this
procedure (page 21).
Step
10
Figure 5b
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11. Select End.
Step
11
Figure 6b
Replace TCU
12. Remove the TCU from the vehicle.

Refer to the Electronic Service Manual (ESM), section AV–Audio, Visual &
Navigation System, for removal information.
Step 13 must be performed AFTER the original TCU is removed from the vehicle and
BEFORE the replacement TCU is installed.
13. Write down the following information:
a) VIN.
LABEL ON TCU
b) International Mobile Equipment
Identity Number (IMEI) of the
original TCU.
This number is located on the
TCU.
c) IMEI Number of the replacement
TCU.
This number is located on the
TCU.
d) Serial Number of the replacement
TCU.
This number is located on the
TCU.
Figure 7b
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14. Install the replacement TCU into the vehicle.

Refer to the ESM, section AV–Audio, Visual & Navigation System, for installation
information.
15. Perform steps 3-8, on pages 2 and 3, to access Work Support.
Write VIN Data
16. Select WRITE VIN (SAVED
DATA).
NOTE: If VIN DATA could not be
saved in step 10, proceed to
Manually Enter VIN Data (if
needed) on page 21.
Step
16
Step
17
17. Select Start.
Figure 8b
18. Select Start.
Step
18
Figure 9b
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19. Select End.
20. Is the vehicle you are working on
a 2018 Altima, 2018 Maxima,
2018 Murano, 2018 Pathfinder,
2018 Rogue, 2018 Titan/Titan
XD?
YES: Go to Manual TCU
Configuration on page 22, then
proceed to Step 22.
Step
19
NO: Proceed to the next step
(Step 21).
21. For Altima, Armada, Maxima,
Murano, Pathfinder, 2018
Rogue, and Titan/Titan XD
vehicles ONLY:
Figure 10b
Perform Intelligent Key registration for all customer keys.
NOTE: The Remote Engine Start and Stolen Vehicle Locator features (if so equipped)
of NissanConnectSM Services will not function if Intelligent Key registration is not
completed.
Step 22 must be performed AFTER all customer Intelligent Keys for the vehicles
listed in step 21 have been registered.
TCU Registration
22. Call SiriusXM at 1-844-631-2928. (Hours of operation are listed below.)
During this call:
 You will be asked for your name, dealership name, and all of the information
collected in step 13.
 The Call Center agent will de-register the original TCU and register the replacement
TCU.
23. Wait for the SiriusXM Call Center agent to call back, confirming TCU registration.
 This step may take 1-2 hours.
 TCU registration does not enroll the customer in NissanConnectSM Services.
NOTE: The TCU will not be able to communicate with the NissanConnectSM Services Data
Center if steps 22 and 23, above, are not completed.
SiriusXM Call Center – Hours of Operation (Eastern Time Zone)
Monday thru Friday: 8 A.M. – 11 P.M.
Saturday: 8 A.M. – 8 P.M.
Holidays: 8 A.M. – 8 P.M.
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Turn On the TCU
Step 24 must be performed AFTER the SiriusXM Call Center agent has called back,
confirming TCU registration (see step 23 on the previous page).
24. Turn ON the TCU.
a. Connect the C-III plus VI to the vehicle.
b. Set the parking brake and confirm the ignition is ON.
c. Launch C-III plus on the CONSULT PC.
d. Select Diagnosis (One
System).
Step
24d
Figure 11b
e. Select Telematics.
Step
24e
Figure 12b
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f. Select Work Support.
Step
24f
Figure 13b
g. Select TCU ACTIVATE
SETTING.
Step
24g
h. Select Start.
Step
24h
Figure 14b
i. Select Start.
Step
24i
Figure 15b
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j. Select ON to turn ON the
TCU.
Step
24j
k. Select END.
Step
24k
Figure 16b
l. Select Start.
Step
24l
Figure 17b
m. Confirm “On” is displayed in
the Current status field.
Step
24m
Figure 18b
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Check TCU Cellular Reception
NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is
turned ON.
25. Check TCU cellular reception.
Example
Check cellular
reception
Figure 19b
Examples of good reception:
Figure 20b
Examples of no/poor reception:
Figure 21b
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26. Press the Info or APPS button.
Figure 22b
EXAMPLE
27. Select NissanConnect Services.
Figure 23b
EXAMPLE
28. Select Connected Search.
Figure 24b
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29. Enter a POI (Point of Interest) location, and select “OK” or “Search”.
Example: “Starbucks”
EXAMPLE
Figure 25b
30. Confirm the POI location displays.

If the “Connected Search” does not complete successfully, call SiriusXM support at
1-844-631-2928.
EXAMPLE
Figure 26b
31. Turn the ignition OFF.
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Manually Enter VIN Data
(If step 10 on page 11 was
unsuccessful.)
1. Select WRITE VIN (MANUAL
INPUT).
Step
1
Step
2
2. Select Start.
Figure 1c
3. Enter the VIN.
a) Touch the VIN (1ST TIME) input
field and type in the VIN.
b) Touch the VIN (2ND TIME) input
field and type in the VIN again.
Step
3c
c) Select Start.
Step
3a
Figure 2c
4. Select End.
5. Perform steps 21-31, beginning on
page 14.
Step
4
Figure 3c
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Manual TCU Configuration (2018 Altima, 2018 Maxima, 2018 Murano, 2018 Pathfinder,
2018 Rogue, 2018 Titan/Titan XD Only)
1. Select Re/programming,
Configuration.
NOTE: C-III plus screens for steps 2-4
are not shown.
Step
1
2. Read the precautions on C-III plus
screen and then select Next.
3. Select model and model year.
4. Select Select, and then Confirm.
Figure 1d
5. Select TELEMATICS.
Step
5
Figure 2d
6. Select After ECU Replacement.
Step
6
Figure 3d
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7. Select Manual selection.
Step
7
Figure 4d
8. Select the applicable Type ID:
For 2018 Altima, 2018 Maxima,
2018 Murano, 2018 Pathfinder,
and 2018 Titan/Titan XD:
Step
8
28277-6FL0D
For 2018 Rogue:
28277-7FH5A
Step
9
9. Select Next.
Figure 5d
10. Select OK.
11. Return to step 21 on page 14.
Step
10
Figure 6d
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SOS Light Diagnosis Information
Perform the steps below if the SOS light is not illuminated.
1. With the vehicle in an area of known good cellular
reception, use C-III plus to confirm the TCU is turned ON.
Light not
illuminated
2. Go to https://owners.nissanusa.com/nowners/vinlookup/dealervinlookup.
3. Enter the VIN.
Vehicle is shown as not enrolled:

The customer is not enrolled in NissanConnectSM Services. Have the customer
enroll and confirm the SOS light illuminates.
NOTE: It may take up to 24 hours for the services to be activated and the SOS
light to illuminate after enrollment is completed.
“VIN not found” displays:

The vehicle needs to be registered in the Nissan Owner Portal and enrolled in
NissanConnectSM Services. Have the customer register and enroll and confirm
the SOS light illuminates.
NOTE: It may take up to 24 hours for the services to be activated and the SOS
light to illuminate after enrollment is completed.
Vehicle is shown as enrolled:

Confirm the customer’s NissanConnectSM Services subscription.
The customer can find this information three ways:
 Log into to the NissanConnectSM Services portal and locate "Subscription"
on the first page.
 Log into the NissanConnectSM Services mobile app and go to "Vehicle
Information" > "Package Info".
 Call SiriusXM at NissanConnectSM Services at 1-844-543-2964.
If the customer is enrolled in the Premium or Premium Plus Package, call TECH
LINE for diagnosis.
If the customer is enrolled in the Select Package, the SOS light is not intended
to illuminate. No further action is needed.
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