NTB15-049o

Classification:
Reference:
EL15-006o
Date:
NTB15-049o
February 16, 2018
TELEMATICS SERVICE INFORMATION
This bulletin has been amended. Changes have been made throughout.
It is necessary to read the revised procedure(s) in entirety to properly perform the action(s).
Please discard previous versions of this bulletin.
APPLIED
VEHICLES:
2016-2018 Altima (L33) – SL with Technology Package
2018 Armada (Y62)
2017-2018 GT-R (R35)
2018 LEAF (ZE1)
2016-2018 Maxima (A36) – Platinum
2017-2018 Murano (Z52) – Platinum
2017 Pathfinder (R52) – SV and Platinum, SL with Tech Package,
SL with Premium Package
2018 Pathfinder (R52) – SL and Platinum, SV with Tech Package
2016-2018 Rogue (T32) – SL
2017-2018 Rogue Hybrid (T32) – SL
2017-2018 Rogue Sport (J11) – SL and SV with Premium Package
2016-2018 Sentra (B17) – SR and SL with Tech Package
2016-2018 Titan/Titan XD (A61) – SL and Platinum, Pro-4X with
Convenience Package
SERVICE INFORMATION
The Applied Vehicles are equipped with a wireless communication device called a
Telematics Communication Unit (TCU). With an active NissanConnectSM Services
subscription, the TCU communicates with the NissanConnectSM Services Data Center to
provide various security and convenience services.
This bulletin contains important service procedures that must be performed properly in
order to set-up and maintain the telematics system for the Applied Vehicles.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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Sections in this bulletin:

Turning ON the TCU During PDI (2016-2017 Applied Vehicles ONLY) – Page 3
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly,
the vehicle cannot be used in Dealer Demo mode or enrolled in NissanConnectSM
Services. Should this occur, the “Turning ON the TCU During PDI” process will need
to be performed again.

Turn ON TCU – Page 4

TCU Replacement – Page 10

SOS Light Diagnosis Information – Page 24
Overview of required steps for TCU replacement:
1. Save the VIN DATA using CONSULT-III Plus (C-III plus).
2. Write down the SIM ID number from the original TCU.
3. Remove the original TCU from the vehicle.
4. Write down the IMEI from the original TCU and replacement TCU.
5. Install the replacement TCU in the vehicle.
6. Write the VIN DATA using C-III plus.
7. Some models: perform Manual TCU Configuration.
8. Write down the SIM ID number from the new TCU.
9. Some models: register the Intelligent Keys.
10. Turn ON the TCU
11. Deactivate (unregister) the original TCU, and activate (register) the replacement
TCU by calling 1-844-631-2928. For LEAF vehicles, call 1-800-922-1528.
12. Check TCU cellular reception.
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TURNING ON THE TCU DURING PDI
NOTE:

This procedure is for 2016-2017 Applied Vehicles ONLY.

In most instances, the TCU is ON when delivered to the dealership. See the steps
below to determine if the TCU is ON or OFF.
1. With the vehicle in an area of known good reception, turn
the ignition ON and check whether or not the green light on
the SOS button is illuminated (see Figure 1a).
Light not
illuminated
NOTE: It may be difficult to tell if the green light is
illuminated if the vehicle is outside in bright sunlight.


If the green light is illuminated, the process to turn ON
the TCU is complete and no further action is needed.
Figure 1a
If the green light is not illuminated, go to Turn ON
TCU on the next page.
2. After the TCU is turned ON, check whether or not the green light on the SOS button is
illuminated.

If the green light is still not illuminated, verify the vehicle is unsold.
 If the vehicle has been sold, the customer will need to be enrolled in
NissanConnectSM Services for the SOS light to be illuminated and for
NissanConnectSM Services to be enabled.
 Refer to SOS Light Diagnosis Information on page 24.
3. Perform steps to Check TCU Cellular Reception - see page 7.
4 Turn the ignition OFF.
5. Pull OUT the extended storage switch to return the vehicle to shipping mode.
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot be used in Dealer Demo mode or enrolled in NissanConnectSM Services.
Should this occur, the “Turning ON the TCU During PDI” process will need to be
performed again.
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TURN ON TCU
1. Make sure the vehicle is not in shipping mode (shipping mode = extended storage
switch pulled OUT).
If needed, use the following steps to confirm the vehicle is not in shipping mode:
a. Make sure the ignition is OFF.
b. Open the driver’s door and leave it open.
c. Locate the interior fuse panel and remove the cover.
d. Push the white extended storage switch IN.
e. Turn the ignition ON.
f. Turn the ignition OFF.
g. Wait at least 2 seconds, and then turn the ignition ON.
h. Make sure the extended storage warning message is not displayed in the
combination meter/display.
2. Connect the C-III plus VI to the vehicle.
3. Set the parking brake and confirm the ignition is ON.
4. Launch C-III plus on the CONSULT PC.
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5. Select Diagnosis (One
System).
Step
5
Figure 1b
6. Select Telematics.
Step
6
Figure 2b
7. Select Work Support.
Step
7
Figure 3b
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8. Select TCU ACTIVATE
SETTING.
Step
8
Step
9
9. Select Start.
Figure 4b
10. Select Start.
Step
10
Figure 5b
11. Select ON to turn ON the TCU.
Step
11
12. Make sure Current status is
ON.
On
Step 12; make sure
current status is ON
Step
13
13. Select END.
Figure 6b
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Check TCU Cellular Reception
NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is
turned ON.
1. Check TCU cellular reception.
Example
Check cellular
reception
Figure 1c
Examples of good reception:
Figure 2c
Examples of no/poor reception:
Figure 3c
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2. Press the Info or APPS button.
Figure 4c
EXAMPLE
3. Select NissanConnect Services.
Figure 5c
EXAMPLE
4. Select Connected Search.
Figure 6c
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5. Enter a POI (Point of Interest) location, and select “OK” or “Search”.
Example: “Starbucks”
EXAMPLE
Figure 7c
6. Confirm the POI location displays.
EXAMPLE
Figure 8c
7. If the “Connected Search” does not complete successfully:

For an unsold vehicle, call NissanConnectSM Services Powered by SiriusXM at
1-844-631-2928.

If the vehicle has been sold, the customer will need to be enrolled in
NissanConnectSM Services for the SOS light to be illuminated and for
NissanConnectSM Services to be enabled. Refer to SOS Light Diagnosis
Information on page 24.
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TCU REPLACEMENT
NOTE:

Each TCU is registered to a specific Vehicle Identification Number (VIN).
TCUs cannot be “swapped” between vehicles. Once a TCU is registered to a
vehicle, the TCU cannot be used in another vehicle.

During this procedure, Intelligent Key Registration must be performed for the
vehicles listed in this table. You MUST have ALL customer keys collected.
2016 – 2018 Altima
2018 Armada
2016 – 2018 Maxima
2017 – 2018 Murano
2017 – 2018 Pathfinder
2018 Rogue
2016 – 2018 Titan / Titan XD
2018.5 Rogue Sport *

The new/replacement TCU must come from Nissan North America parts supply.

Some vehicles require Manual TCU Configuration after replacement. Refer to step
21 on page 16.

The VIN MUST be written to the replacement TCU after installation.
* Intelligent Key Registration is required for 2018.5 Rogue Sport vehicles ONLY. To
determine if your vehicle applies, see step 12 and locate the TCU ID number
(Figure 7d). If the TCU ID number begins with “2047”, all customer keys must be
collected for registration.
Save VIN Data
1. Set the parking brake.
2. Connect the C-III plus VI to the vehicle.
3. Turn the ignition ON.
4. Launch C-III plus on the CONSULT PC.
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5. Select Diagnosis (One
System).
Step
5
Figure 1d
6. Select Telematics.
Step
6
Figure 2d
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7. Select Work Support.
Step
7
Figure 3d
8. Select SAVE VIN DATA.
Step
8
9. Select Start.
Step
9
Figure 4d
10. Select Start.
Step
10
NOTE: If the VIN data cannot be
saved, you will have to manually
enter the VIN later in this
procedure.
Figure 5d
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11. Select End.
Step
11
Figure 6d
Write Original SIM ID Number on the Repair Order
12. Write the original SIM ID number on the repair order.
a. Navigate C-III plus to the screen shown in Figure 7d.
Diagnosis (One System) > TELEMATICS > ECU Identification
b. Locate the SIM ID number and write it on the repair order as “Original SIM ID”.
xxxxxxxxx
xxxxxxxxxx
xxxxxxxxxx
xxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxx
SIM ID
number
Figure 7d
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Remove the Original TCU
13. Remove the TCU from the vehicle. Refer to the Electronic Service Manual (ESM) for
removal information.

For PDF ESM: section AV–Audio, Visual & Navigation System

For Web ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL &
NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU
Step 14 must be performed AFTER the original TCU is removed from the vehicle and
BEFORE the replacement TCU is installed.
14. Write down the following information:
LABEL ON TCU
a) VIN.
b) International Mobile Equipment
Identity Number (IMEI) of the
original TCU.
This number is located on the
TCU.
c) IMEI Number of the replacement
TCU.
This number is located on the
TCU.
Figure 8d
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Install the New TCU
15. Install the new / replacement TCU into the vehicle. Refer to the ESM for installation
information.

For PDF ESM: section AV–Audio, Visual & Navigation System

For Web ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL &
NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU
Write VIN Data
16. Connect C-III plus and navigate to Telematics Work support.

Refer to steps 1-7 on pages 10-12.
17. Select WRITE VIN (SAVED
DATA).
NOTE: If VIN DATA could not be
saved in step 10, proceed to
Manually Enter VIN Data on
page 20.
Step
17
Step
18
18. Select Start.
Figure 9d
19. Select Start.
Step
19
Figure 10d
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20. Select End.
Step
20
Figure 11d
Manual TCU Configuration (some vehicles)
21. If needed, perform Manual TCU Configuration.

The vehicles listed in this table require Manual TCU Configuration.
2018 LEAF
2018 Altima
2018 Pathfinder
2018 Rogue
2018 Maxima
2018.5 Rogue Sport *
2018 Titan / Titan XD
2018.5 Armada *
2018 Murano
* For Rogue Sport and Armada vehicles, Manual TCU Configuration is needed
only if the TCU ID number (see Figure 12d) begins with “2047”.

If the vehicle you are working on is listed in the above table, go to page 21 and
perform Manual TCU Configuration. Then return to step 22 on the next page.

If the vehicle you are working on is not listed in the above table, go to step 22 on the
next page.
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Write New SIM ID Number on the Repair Order
22. Write the new SIM ID number on the repair order.
a. Navigate C-III plus to the screen shown in Figure 12d.
Diagnosis (One System) > TELEMATICS > ECU Identification
b. Locate the SIM ID number and write it on the repair order as “New SIM ID”.
xxxxxxxxx
xxxxxxxxxx
xxxxxxxxxx
xxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxx
SIM ID
number
Figure 12d
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Intelligent Key Registration (some vehicles)
23. If needed, perform Intelligent Key registration for all customer keys.

The vehicles listed in this table require Intelligent Key registration.
2016 – 2018 Altima
2018 Armada
2016 – 2018 Maxima
2017 – 2018 Murano
2017 – 2018 Pathfinder
2018 Rogue
2016 – 2018 Titan / Titan XD
2018.5 Rogue Sport *

Refer to the C-III plus operations manual for key registration instructions.

If the vehicle you are working on is not listed in the above table, key registration is
not needed.
NOTE: The Remote Engine Start and Stolen Vehicle Locator features (if so equipped)
of NissanConnectSM Services will not function, and DTC B130C will be stored if
Intelligent Key registration is not completed.
* For Rogue Sport vehicles, Intelligent Key Registration is needed only if the TCU ID
number (see Figure 12d) begins with “2047”.
Turn On the TCU
24. Turn ON the TCU.

Refer to TURN ON TCU on page 4.
Before performing step 25 on the next page, make sure:

New / replacement TCU is installed in the vehicle.

WRITE SAVE DATA has been completed.

If needed, Manual TCU Configuration has been performed.

If needed, all customer Intelligent Keys have been registered.

The TCU is turned ON.

IMEI number for original and replacement TCU is written on the repair order.

SIM ID number for original and replacement TCU is written on the repair order.
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TCU Registration / Activation
25. Call NissanConnectSM Services Powered by SiriusXM at 1-844-631-2928.
For LEAF vehicles, call 1-800-922-1528. Hours of operation are listed below.
During this call:

You will be asked for your name, dealership name, and all of the information
collected.

The agent will unregister the original TCU and register the replacement TCU. If
needed, the agent will call back to confirm TCU registration has completed.

The vehicle may need to be moved outside if the cellular connection is not strong
enough. See Check TCU Cellular Reception on page 7.
NOTE:

The TCU will not be able to communicate with the NissanConnectSM Services
Data Center if step 25 is not completed.

TCU registration does not enroll the customer in NissanConnectSM Services.
TCU Replacement Hours of Operation (Central Time Zone)
Monday thru Friday: 7 A.M. – 10 P.M.
Saturday: 8 A.M. – 5 P.M.
Christmas Eve and New Year’s Eve: 7 A.M. – 7 P.M.
Closed Thanksgiving, Christmas, New Year’s Day.
Check TCU Cellular Reception
26. Perform steps to Check TCU Cellular Reception - see page 7.
27. Turn the ignition OFF.
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Manually Enter VIN Data
This is needed ONLY if automatic “SAVE VIN DATA” or “WRITE VIN (SAVED DATA)” did
not complete correctly.
1. Select WRITE VIN (MANUAL
INPUT).
Step
1
2. Select Start.
Step
2
Figure 1e
3. Enter the VIN.
Step
4
a) Touch the VIN (1ST TIME)
input field and type in the
VIN.
b) Touch the VIN (2ND TIME)
input field and type in the
VIN again.
Step
3
4. Select Start.
Figure 2e
5. Select End.
Step
5
6. Return to step 21 on page 16.
Figure 3e
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Manual TCU Configuration (Some Vehicles)

The vehicles listed in this table require Manual TCU Configuration.
2018 LEAF
2018 Altima
2018 Pathfinder
2018 Rogue
2018 Maxima
2018.5 Rogue Sport *
2018 Titan / Titan XD
2018.5 Armada *
2018 Murano
* For Rogue Sport and Armada vehicles, Manual TCU configuration is needed
only if the TCU ID number (see Figure 12d, page 17) begins with “2047”.
1. Select Re/programming,
Configuration.
Step
1
Figure 1f
NOTE: C-III plus screens for steps 2-4 are not shown.
2. Read the precautions on C-III plus screen and then select Next.
3. Select model and model year.
4. Select Select, and then Confirm.
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5. Select TELEMATICS.
Step
5
Figure 2f
6. Select After ECU Replacement.
Step
6
Figure 3f
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7. Select Manual selection.
8. Select the applicable Type ID:
28277-6FL0D for:
 2018 Altima
 2018 Maxima
 2018 Murano
 2018 Pathfinder
 2018 Titan/Titan XD
Step
7
Figure 4f
28277-6FL1D for:
 2018.5 Armada
Step
8
28277-7FH5A for:
 2018 Rogue
 2018.5 Rogue Sport
28277-5SA2A for:
 2018 LEAF
NOTE: If C-III plus automatically selects
the Type ID, there will be no options
shown under Type ID and Figure 5f will
not display. Skip to step 10.
Step
9
Figure 5f
9. Select Next.
10. Select OK.
11. Return to step 22 on page 17.
Step
10
Figure 6f
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SOS LIGHT DIAGNOSIS INFORMATION
Perform the steps below if the SOS light is not illuminated.
1. With the vehicle in an area of known good cellular
reception, use C-III plus to confirm the TCU is turned ON.
Light not
illuminated
2. Go to https://owners.nissanusa.com/nowners/vinlookup/dealervinlookup.
3. Enter the VIN.
Vehicle is shown as not enrolled:

The customer is not enrolled in NissanConnectSM Services. Have the customer
enroll and confirm the SOS light illuminates.
NOTE: It may take up to 24 hours for the services to be activated and the SOS
light to illuminate after enrollment is completed.
“VIN not found” displays:

The vehicle needs to be registered in the Nissan Owner Portal and enrolled in
NissanConnectSM Services. Have the customer register and enroll and confirm
the SOS light illuminates.
NOTE: It may take up to 24 hours for the services to be activated and the SOS
light to illuminate after enrollment is completed.
Vehicle is shown as enrolled:

Confirm the customer’s NissanConnectSM Services subscription.
The customer can find this information three ways:
 Log into to the NissanConnectSM Services portal and locate "Subscription"
on the first page.
 Log into the NissanConnectSM Services mobile app and go to "Vehicle
Information" > "Package Info".
 Call NissanConnectSM Services Powered by SiriusXM at 1-844-631-2928.
If the customer is enrolled in the Premium or Premium Plus Package, call TECH
LINE for diagnosis.
If the customer is enrolled in the Select Package, the SOS light is not intended
to illuminate. No further action is needed.
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