HR1_Region Lette

INTEROFFICE MEMORANDUM
To:
All Toyota Region General Managers / Vice Presidents
From:
Bob Waltz
Group Vice-President, Product Quality and Service Support
Subject:
Owner Renotification of Non-Completed Safety Recalls
Published March 8, 2017
Toyota will be sending Safety Recall Follow-Up Notices to remind owners whose vehicles have not yet had campaign
repairs completed. Please note the following information for Regional and PD associates.
Safety Recalls Covered in the Renotification
Campaign
Model and Model Year
Certain Corolla 2009-2010
Certain Matrix 2009-2010
Certain 2006-2010 RAV4
Certain 2009-2011 Tundra
C0M - Power Window Master Switch (PWMS)
Certain 2007-2009 Camry & Camry HV
Certain Scion xD 2008-2011
Certain Scion xB 2008-2011
Certain Sequoia 2008-2011
Certain 2008-2011 Highlander & Highlander HV
Certain 2006-2010 Tacoma
DSB - Supplemental Restraint System (SRS)
&
Electronic Control Unit (ECU)
Certain 2003-2004 Corolla & Matrix
Certain 2009-2010 Corolla
Certain 2009-2010 Matrix
Certain 2008 -2010 Highlander
E0M - Spiral Cable Replacement
Certain 2009 -2010 Tacoma
Certain 2006 -2008 RAV4
Certain 2006-2010 Yaris
E0S - Excessive Corrosion of the Spare Tire Carrier Cable
Certain 2004-2011 Sienna
E0X - TRD Accessory Wheels and Toyota-recommended
Light Truck Tires
Certain 2008-2014 Tacoma & FJ Cruiser
F0H - Roof Headliner
Certain 2012 – 2015 Yaris
G0F - Rear Outboard Seatbelts
E02 - Rear Leaf Spring
F0U - Exhaust Pipe Replacement for Catalytic Converter
Certain 2012-2014 RAV4 EV
Certain 2006-2012 RAV4
Certain 2005-2011 Tacoma Pre-Runner and 4x4
Vehicles
Certain 2010-2014 Tacoma 2TR-FE vehicles
© 2017 Toyota Motor North America
Follow-Up Owner Notification Letter Mailing Date
The Safety Recall Follow-Up Owner Notification Letters (“owner letters”) will begin in early March. The owner letters
will be mailed, by first class mail, over a period of several weeks consistent with parts availability.
Customer Handling and Dealership Follow-Up
Toyota encourages dealerships to follow-up with their customers by telephone to remind them of the non-completed
Safety Recall. A word track has been provided in the dealer letter for this purpose. To assure a consistent and
accurate description of the Safety Recall is communicated to the customer, dealership associates are requested to
refer to the specific Safety Recall Q&A (available in TIS) to answer any specific customer questions.
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Owner Renotification of Non-Completed Safety Recalls.
Thank you for your cooperation.
© 2017 Toyota Motor North America