05-08-46-009D

Bulletin No.: 05-08-46-009D
Date: Mar-2015
Subject:
Language Change for OnStar® System (U.S. and Canada Only)
Models:
2015 and Prior GM Passenger Cars and Light Duty Trucks
Equipped with OnStar® (RPO UE1)
Built After and Including VIN Breakpoints Listed Below (2006 MY Only)
Attention:
This bulletin only applies to vehicles equipped with OnStar® Generation 6.1 or later with a Station
Identification (STID) Number in the following range: 16,000,000-17,000,000 or 20,000,000-21,999,999 or
23,500,001-26,000,000
This Bulletin has been revised to add the 2014-2015 Model Years. Please discard Corporate Bulletin Number 05-08-46-009C.
Built After and Including the Following VIN Breakpoints:
Make
Model
VIN Breakpoint
Buick
LaCrosse / Allure
61170802
Rainier
62183996
Rendezvous
6S564233
Terraza
6D151347
Lucerne
From SOP 2006
Enclave
From SOP 2008
CTS
60140179
Escalade
6R159937
Escalade ESV
6G141826
Escalade EXT
6G143120
SRX
60143844
DTS, STS, XLR
From SOP 2006
Cadillac
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Chevrolet
GMC
Avalanche
6G143041
Colorado
68200749
Silverado (Built in Flint)
6F155636
Silverado (Built in Ft. Wayne)
6Z182035
Silverado (Built in Oshawa)
61201507
Silverado (Built in Pontiac)
6F153429
Silverado (Built in Silao)
6G147430
Suburban (Built in Silao)
6G143181
Suburban (Built in Janesville)
6J153392
Tahoe (Built in Arlington)
6R159936
Tahoe (Built in Janesville)
6J153520
TrailBlazer
62183983
TrailBlazer EXT
66127994
Uplander
6D151072
Cobalt, Corvette, Equinox,
HHR, Impala, Malibu, Malibu
Maxx, Monte Carlo
From SOP 2006
Canyon
68201021
Envoy
62183982
Envoy XL
66127728
Sierra (Built in Flint)
6F155778
Sierra (Built in Ft. Wayne)
6Z182038
Sierra (Built in Oshawa)
61201505
Sierra (Built in Pontiac)
6E153461
Sierra (Built in Silao)
6G147413
Yukon (Built in Arlington)
6R159935
Yukon (Built in Janesville)
6J153509
Yukon XL (Built in Janesville)
6J152906
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Pontiac
HUMMER
Saturn
Saab
Yukon XL (Built in Silao)
6G143025
Acadia
From SPO 2007
Grand Prix
61170813
Montana SV6
6D151170
Vibe
6Z424768
G5, Pursuit, G6, Solstice,
Torrent
From SOP 2006
H2
6H108876
H2 SUT
6H108975
H3
68178961
ION
6Z151985
RELAY
6D151080
VUE
6S832730
Aura, Sky, OUTLOOK
From SPO 2007
9-7X
62800175
The Generation (Gen)♦6.1 OnStar® system found in these vehicles has the capability to change the default English voice recognition to French or Spanish.
Changing the language of the OnStar® system will change the following features to the language you select:
•
Voice recognition command prompts will be played in the language selected.
•
The voice recognition system will only recognize commands given in the selected language.
Once completed, this process completely changes all voice recognition and voice commands of the OnStar® system. The process will need to be repeated in
its entirety to change to a different language, including English.
The Gen♦6.1 version of OnStar® does not require the use of the Service Programming System (SPS) to change the voice recognition system. However, there
are three ways to change the language.
Method 1
This is the preferred method to change language preference for vehicles that have been sold.
When the vehicle is delivered, the OnStar® system can automatically be enrolled by the sales department by going to the online enrollment site now located in
GM Dealerworld (GM GlobalConnect in Canada). Choose the desired language by selecting English, Spanish, or French on Question♦4. English is the default
selection. Using this process will automatically configure the vehicle to the preferred language and ensure that any calls to the OnStar® call center are routed to
an advisor that speaks this chosen language.
Please note that the vehicle should be changed over to the selected language within 24♦hours of completing the online enrollment process. In some areas, the
process will take up to 5♦days.
Important: This method cannot be used to change the language of the OnStar® system for unsold vehicles on your lot. Use this method only for vehicles that
have been sold to customers.
Important: Any nametags previously stored will be deleted if the preferred language is changed using this method.
Method 2
Press the blue OnStar® button and ask the advisor to change the resident language of the OnStar® system to the preferred language of the customer. Also
ask that all future calls be routed to the OnStar® department that speaks this preferred language.
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Important: This method cannot be used to change the language of the OnStar® system for unsold vehicles on your lot. Use this method only for vehicles that
have been sold to customers.
Important: Any nametags previously stored will be deleted if the preferred language is changed using this method.
Method 3
This method is the only way to change the language of the OnStar® system of unsold vehicles on your dealership lot.
Important: The OnStar® system will only accept or respond to commands in its present language. When a change has been confirmed (step 4), it will then
accept or respond only to commands in its new language setting.
1.
Press and hold the white “Phone” button on the three button assembly until the system responds with the following:
”Continuing with this operation will change the settings of your OnStar® system. Press the button again to exit. Do you want to change your language?
Please say “Yes” or “No”.
2.
The user should at this time say “Yes,” then listen to and understand the following:
”When you change your language, the system will delete all of your nametags and it will only recognize that language. Press the button again if you want
to exit. Please say “zero” for English, “one” for French or “two” for Spanish.”
3.
At this time, the user should speak the number of the language desired.
4.
As verification that the language has been changed, the system will respond with the following:
”Your language has been changed. Thank you. Goodbye” if English was chosen.
”La langue a été modifiée. Merci. Au revoir” if French was chosen.
”Su lenguaje ha sido cambiado. Gracias. Adios” if Spanish was chosen.
Please note that this method does not change the routing of calls to a French or Spanish speaking advisor. Refer to Method♦1 for instructions on how to
change the language setting for vehicles that have been sold.
Important: This method of changing the language should only be viewed as a temporary change to the vehicles on your dealership lot. Refer to Method♦1 for
instructions on how to change to language setting for vehicles that have been sold.
Important: There are other menu options that are resident in the OnStar® system following the language change option. These other options are not enabled
and should not be entered into by the dealership personnel.
Important: This method of changing the language preferences is only to be utilized by dealership personnel. Please do not share this information with
customers.
If you receive a vehicle that has been sold to a customer, and the language is already set to French or Spanish, and the customer would like the language to be
re-set back to English, press the blue OnStar® button and ask the advisor to re-set the language to English.
If you receive a vehicle that is not sold, but is programmed for Spanish, and you wish to change it back to English, please follow these instructions:
1.
Press and hold the white “Phone” button on the three button assembly until the system responds with the following:
”Continuar con esta operación cambiará las configuraciones de su sistema OnStar®. Presione el botón otra vez para salir. ¿Quiere cambiar su
lenguaje? Por favor diga 'Sí' o 'No'.”
2.
Say “Si”. The system will respond with the following:
”Cuando usted cambie el lenguaje, el sistema borrará todos los nombres en el directorio. Y además solamente reconocerá el nuevo lenguaje. Presione
el botón otra vez si desea salirse. Por favor diga “cero” para inglés, diga “uno” para francés o “dos” para español.”
3.
Say “cero”. The system will respond with the following:
”Su lenguaje ha sido fijado al inglés. Por favor diga 'Sí' o 'No'.”
4.
Say “Si”. The system will respond with the following:
”Your language has been changed.”
If you receive a vehicle that is not sold, but is programmed for French, and you wish to change it back to English, please use the following instructions:
1.
Press and hold the white “Phone” button on the three button assembly until the system responds with the following:
”En continuant d'effectuer cette fonction, les paramètres de votre système OnStar® seront modifiés. Appuyez de nouveau sur le bouton pour annuler la
fonction. Souhaitez-vous changer la langue? Dites 'oui' ou 'non'.”
2.
Say “oui”. The system will respond with the following:
”En modifiant la langue, le système supprime tous les noms enregistrés et ne reconnaitra que cette langue. Appuyez de nouveau sur le bouton pour
annuler la fonction. Veuillez dire 'zéro' pour l'anglais (zero for English), 'un' pour le français ou 'deux' pour l'espagnol.”
3.
Say “zéro”. The system will respond with the following:
”Vous avez choisi le zéro. La langue a été changée pour l'anglais. Dites 'oui' ou 'non'.”
4.
Say “oui”. The system will respond with the following:
”Your language has been changed. Thank you. Goodbye.”
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GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may
occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that
your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
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