03-06-03-004L

File in Section:
Bulletin No.:
Service Bulletin
Date:
06 - Engine
03-06-03-004L
June, 2014
INFORMATION
Subject:
Warranty Code Generated By EL-50313 Midtronics GR8 Battery Tester/Charger
Required for Claim Processing On Labor Operation 4041510 and 250 Mile/400 Km
Labor Operation Restriction (North America ONLY)
Models:
2015 and Prior GM Passenger Cars and Light Duty Trucks
Attention: This bulletin applies ONLY to the North American market.
This bulletin has been revised update the opening statement. Please discard
Corporate Bulletin Number 03-06-03-004K.
EL-50313 replaces J-42000 EU. It must be used in
diagnosing battery replacements and maintaining
batteries on new vehicles in dealer inventory.
Revised software is available for EL-50313 and can be
used to test new Stop/Start Auxiliary battery in some
new products. A 15 digit (17 if includes the 2 hyphens)
Warranty Code on the printed slip captures critical
information on batteries that require replacement.
Dealers must complete the software update by
12/1/2013 to get valid warranty codes.
Important: Warranty Codes are only generated when
the test is set up as follows: select Diagnostic Mode,
select Out of Vehicle. The code under MID INFO is
NOT the warranty code.
When testing batteries, you must:
• Select “Out of Vehicle” when setting up the test.
• Disconnect battery from the vehicle.
• Connect battery directly to the battery terminal
posts.
Tool Software Updates
This tool requires periodic software updates. If a
specific issue is identified and resolved with a software
update, the availability may be communicated directly
to you. The latest software release is available on the
GM Dealer Equipment Website.
U.S. Dealers
GM Dealer Equipment Website Access
This site can be accessed through GM Global Connect,
Service Workbench, "GM Essential Tools - Software
Updates". Follow the on-line instructions for updating
the GR8.
Copyright 2014 General Motors LLC. All Rights Reserved.
Important: To access downloads on this website you
must first register and establish a user name and
password. A link is provided below the sign-in area to
“Apply for Access.” Contact GMDE at
1-800-GM-TOOLS if assistance is needed.
For your convenience, here is the direct link
to the GMDE software update Webpage:
http://www.gmdesolutions.com/downloads
Canadian Dealers
Dealer Equipment & Services (DES) Canada
Website Access
This site can be accessed through GM Global Connect,
Service Library, Tools and Processes and Equipment
and then select "Dealer Equipment & Services (DES)
Canada.”
Important: To access downloads on this website you
must first register and establish a user name and
password. A link is provided at bottom of page to
“Create an account” or Contact DES at 1-866-868-3372
if assistance is needed.
For your convenience, here is the direct link to the DES
Canada website where you can select the software
update page: http://www.des-canada.ca.
New Vehicle Inventory
Note: For vehicles in dealer stock - Battery recharging,
swapping or replacement due to damage or lack of
maintenance is not covered by the vehicle warranty
during the period of dealer inventory storage as stated
in the GM Service Policies and Procedures Manual. All
submitted claims using labor operation 4041510
Battery Replacement on vehicles with 250 miles
(400 km) or less, require GM wholesale authorization.
Contact the Warranty Support Center (WSC). See 250
Mile/400 Km Labor Operation Part Restriction section
below.
Page 2
June, 2014
Note: If a defective battery is identified when the
vehicle is first delivered to the dealer from the assembly
plant, the claim must be submitted within one week of
the vehicle receipt. See note below.
PDI Mode – The EL-50313 (Midtronics GR8) has a
charge algorithm identified on the tool as PDI Mode. In
this mode, the battery condition is checked then a fast
charge is applied to the battery. This mode is designed
to apply as much charge as safely possible in 20
Minutes. PDI Mode replaces the previous requirement
of battery voltage check & charge. This mode also
generates a print out. The print out must be kept with
the vehicle file as proof of maintenance. See 250 Mile/
400 Km Labor Operation Restriction below.
If a new vehicle arrives at your dealer from
transportation that will not start due to a discharged or
defective battery, the claim must be submitted within
one week of the vehicle arrival at the dealer. Only
warranty codes generated in the “Diagnostic Mode” and
“Out Of Vehicle” are valid for warranty replacements.
On vehicles with two batteries, each battery must be
electrically isolated and charged individually, which will
result in two printouts.
PDI Mode Is To Be Used:
• When a new vehicle is received at the dealer
• At each subsequent 30 day interval while in dealer
inventory
• At the Point Of Sale
For complete information on dealer responsibilities on
inventory battery maintenance, refer to General Motors
Service Policies and Procedures Manual Article 2.2.2.
Batteries Replaced Under Warranty
The Warranty Code is generated by the EL-50313
Midtronics Battery Tester/Charger is required for claim
processing on labor operation 4041510,
Battery-Replace. The code is only generated when the
tool is operated in Diagnostic Mode, Out Of Vehicle is
selected and after the tool identifies a battery that
requires replacement. It is included on the print out.
The code must be entered into the Labor Code
Dependency Field in GWM. The complete print out
should be kept with the warranty claim.
Important: The warranty code is ONLY generated
under Diagnostic Mode when the test is set up as Out
Of Vehicle. and when a Replace decision is the test
result. It is not necessary to remove the battery from the
vehicle, but the vehicle battery cables must be
disconnected and the tool cable clamps connected
directly to the battery posts.
Important: The complete code 15 Characters
(17 characters with optional hyphen) must be entered
into the Labor Code Dependency Field in GWM.
Note: To warranty administrators, the following
characters are not used in the warranty codes; The
letters I, O, Y, & Z.
On vehicles with two batteries, each battery must be
electrically isolated and tested individually, which will
result in two printouts.
Bulletin No.: 03-06-03-004L
Special Cases
•
Damaged or leaking batteries - It is not necessary
to test leaking batteries with the EL-50313. Enter
LEAKS into the Labor Operation Dependency
Field. For batteries with side terminal stripped
threads, refer to the latest version of Corporate
Bulletin Number 02-06-04-015.
• Cadillac Roadside service claims (U.S.) - Batteries
replaced under the Cadillac Roadside program do
not fall under the 4041510 Labor Operation. They
should be submitted under Labor Operation
0600102 as defined by that program.
• Approved GM Fleet and Commercial in-shop
warranty stations- If the Warranty Code is
available, enter it into the Labor Operation
Dependency Field. If the Warranty Code is not
available, enter FLEET into the Labor Operation
Dependency Field.
Note: Customer reimbursement cases - Existing
policies on customer reimbursement apply. If the
customer's battery is available, enter the Midtronics
code into the Labor Operation Dependency Field. If the
customer's battery is not available, enter
REIMBURSEMENT into the Labor Operation
Dependency Field.
250 Mile/400 Km Labor Operation
Restriction
Labor Operation 4041510 Battery Replacement
requires GM Wholesale (WSC) Authorization on all
vehicles with 250 miles (400 km) or less – including
delivered vehicles.
All submitted battery replacement claims on vehicles
with 250 miles or less will require the supporting
documentation indicating that the battery was
maintained while in dealer inventory. Prior to replacing
any batteries, technicians must perform the proper
diagnosis using the EL50313 Tester / Charger.
Technicians should attach the print out with a Battery
Replace Decision, that includes the Warranty Code, to
the repair order. If the vehicle had been in dealer
inventory for greater than 30 days, the Warranty
Support Center (WSC) may also request copies of the
PDI print outs for the claim in question.
Warranty Claims for battery replacements with invalid
test codes will not be authorized. The cold cranking
amps (CCA) that was used during the test procedure
will be compared with the proper CCA to insure a valid
test was completed. The Last eight digits of the VIN and
Repair Order number must also be provided.
When submitting the warranty claim, the warranty code
must be entered in the Labor Code Dependency Field
in Global Warranty.
Questions can be directed to the WSC at
1-866-446-2900.
Bulletin No.: 03-06-03-004L
June, 2014
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GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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