B840314

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SI B84 03 14
Communication Systems
May 2016
Technical Service
Bluetooth Connection Failures
This Service Information bulletin supersedes SI B84 03 14 dated February 2016.
MODEL
E60 (5 Series Sedan)
from 09/08
E61 (5 Series
Sports Wagon)
from 09/08
E70 (X5) from 10/08
E71 (X6) from
04/08
E82E (1 Series Active
E84 (X1)
E Coupe)
E63 (6 Series Coupe)
from 09/08
E64 (6 Series
Convertible) from
09/08
E72 (X6 ActiveHybrid)
E82 (1 Series
Coupe) from
09/08
E88 (1 Series
Convertible) from 09/08
E89 (Z4)
E90 (3 Series Sedan)
from 09/08
E91 (3 Series
Sports Wagon)
from 09/08
E92 (3 Series Coupe)
from 09/08
E93 (3 Series
Convertible) from
09/08
F01, F02 (7 Series
Sedan)
F02H (7 Series
Sedan
ActiveHybrid)
F04H (7 Series Sedan
ActiveHybrid)
F06 (6 Series
Gran Coupe)
F07 (5 Series Gran
Turismo)
F10 (5 Series
Sedan)
F10H (5 Series
ActiveHybrid)
F12 (6 Series
Convertible)
F13 (6 Series Coupe)
F15 (X5)
F22 (2 Series Coupe)
F25 (X3)
F30 (3 Series Sedan)
F30H (3 Series
ActiveHybrid)
F31 (3 Series Sports
Wagon)
F32 (4 Series
Coupe)
F33 (4 Series
Convertible)
F34 (3 Series Gran
Turismo)
F16 (X6)
F36 (4 Series
Gran Coupe)
F48 (X1)
F23 (2 Series
Convertible)
G12 (7 Series Sedan)
I01 (i3)
I01 (i3 Rex)
I12 (i8)
F80 (M3 Sedan)
F82 (M4 Coupe)
F83 (M4 Convertible) F85 (X5 M)
F86 (X6 M)
With options:
6NH (Hands-free
Bluetooth and USB
audio connection)
6NS (Enhanced USB and
Bluetooth, plus smart
Or
phone integration)
Or
6NP (Enhanced USB
and Bluetooth)
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SITUATION
There are various connectivity failures with the following devices:
z
Apple iPhones
z
Samsung S6 and the S6 Edge.
Connectivity failure examples are:
z
Call disconnection – Call is transferred back to the handset. In some instances the call is then
transferred back to the vehicle.
z
Contact List incomplete
z
General connection failures
CAUSE
z
Apple iOS software (issue started with iOS 8.3 continues with iOS 9.x and its variants)
z
Samsung S6 and S6 Edge device firmware
CORRECTION
z
Apple iOS 9.3 or higher
z
Android 6.0 (Marshmallow)
PROCEDURE
Important: It is not necessary to bring the vehicle into the workshop.
Depending on the device being used, verify the latest software version is installed on the device as
follows:
z
Apple device – iOS 9.3 or higher
z
Samsung S6 and S6 Edge – Android 6.0 (Marshmallow)
If the latest software is installed and the issue persist, perform the following:
z
Reboot the device (complete shutdown and restart – not sleep mode)
z
Deactivate and reactivate Bluetooth in the vehicle
z
Retest the Bluetooth functionality
Submit a PuMA case with the following information:
z
What phones are currently paired to customer vehicle?
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z
Was the customer phone tested in a known-good, similar vehicle?
z
Was a known-good recommended device tested in the customer vehicle? (Samsung Note 5;
Samsung Galaxy S5, LG V10 etc.)
z
Have all paired devices been deleted and was Bluetooth checked with a tested phone? Visit
website bmwusa.com/Bluetooth. It is recommended to use the VIN # to see compatible
devices.
z
The carrier, phone and software of the customers’ phone and the phone being used for
testing.
z
What is the vehicle doing when the error occurs? (ex. Customer states calls are dropped.
When testing the concern does the vehicle lose Bluetooth connectivity, does the call continue
on the phone or is the call terminated.) Attach pictures or video showing the issue.
z
Is the customer using a particular app when the error happens? (Audio streaming)
z
Does the customers’ phone name or contact names have special characters or emoji’s?
z
How many devices are paired/connected to the vehicle when the issue occurs?
z
Does the Bluetooth disconnection occur in the same geographic location?
z
How is the call initiated or accepted in the vehicle? (on the Phone or using speech button on
steering wheel)
z
Is Bluetooth activated on the device prior to unlocking the vehicle?
Note: If the customer deactivated the Bluetooth on the phone after exiting the vehicle, advise him
or her to reactivate the Bluetooth function on the phone prior to unlocking and entering the vehicle.
This will reduce the reconnection time.
WARRANTY INFORMATION
Not applicable.
[ Copyright ©2016 BMW of North America, Inc. ]
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/328... 6/6/2016