000310003X

File in Section:
Bulletin No.:
Service Bulletin
Date:
03 - Suspension
00-03-10-003X
December, 2018
WARRANTY ADMINISTRATION
Subject:
General Motors New Vehicle Tire Warranty Program (U.S. Dealers Only)
Models:
2019 and Prior GM Passenger Cars and Light Duty Trucks
Attention: Warranties for all model years will be handled through Global Warranty Management
(GWM). All service and warranty personnel connected with tire warranty coverage and
transactions submission should review this bulletin.
This Bulletin has been revised to add the 2019 Model Year. Please discard Corporate Bulletin
Number 00-03-10-003W.
The GM New Vehicle Tire Warranty
The tires supplied with a new vehicle are covered by
General Motors against defects in material or
workmanship under the Bumper-to-Bumper New
Vehicle Limited Warranty.
For vehicles within this warranty period, defective tires
will be replaced on a prorata adjustment basis
according to the following mileage-based schedule:
• 0-12,000 miles: 100% of the replacement tire
value is covered by GM
• 12,001-36,000 miles: The customer contributes to
the cost of tire replacement based on miles. A
sliding scale system starting with customer
responsibility increasing as mileage increases.
See proration chart below for details.
• 36,001-50,000 miles: Coverage continues on
Buick and Cadillac models only with the customer
responsible for 80% of replacement tire cost.
This proration is based solely on mileage. Tread depth
measurements are not required for transaction
submission.
If the tire is not in stock and the vehicle is returned to
the customer while the tire is being shipped, the vehicle
mileage at the time the tires were ordered must be
recorded on the job card and used to determine the
proration amount. Any additional accrued mileage
between ordering and installation should not be
charged to the customer.
Important: Proration applies to the price of the tires
only. Cost plus warranty mark-up must be calculated
before determining prorated amount. No labor charges
are to be assessed to the customer for tire
replacement. GM will cover 100% of the cost to labor
(mount and balance tires) for tires replaced under the
Bumper-to-Bumper warranty based on published
allowances in the Labor Time Guide.
Copyright 2018 General Motors LLC. All Rights Reserved.
Tire proration policies and percentages also apply to
tires replaced under Customer Enthusiasm and tires
replaced that were damaged as a result of a
warrantable vehicle component.
GM Tire Warranty Proration Tables
GM Tire Warranty Prorating Table for
2003-2016 Model Years
Customer
Participation
(Tire Cost
Including Markup)
Customer
Participation
(Labor — Mount/
Balance)
0-12,000
0%
0%
12,001
33%
0%
13,000
35%
0%
14,000
36.9%
0%
15,000
38.9%
0%
16,000
40.8%
0%
17,000
42.8%
0%
18,000
44.7%
0%
19,000
46.7%
0%
20,000
48.7%
0%
21,000
50.6%
0%
22,000
52.6%
0%
23,000
54.5%
0%
24,000
56.5%
0%
25,000
58.5%
0%
26,000
60.4%
0%
27,000
62.4%
0%
28,000
64.3%
0%
Mileage (mi)
Page 2
December, 2018
GM Tire Warranty Prorating Table for
2003-2016 Model Years (cont'd)
Mileage (mi)
Customer
Participation
(Tire Cost
Including Markup)
Customer
Participation
(Labor — Mount/
Balance)
29,000
66.3%
0%
30,000
68.2%
31,000
70.2%
Bulletin No.: 00-03-10-003X
Chevrolet/GMC Tire Warranty Prorating
Table for 2017 and Newer Model Years
(cont'd)
Mileage (mi)
Customer
Participation
(Tire Cost
Including Markup)
Customer
Participation
(Labor — Mount/
Balance)
0%
12,001-15,000
40%
0%
0%
15,000-20,000
50%
0%
60%
0%
70%
0%
32,000
72.2%
0%
20,001-25,000
33,000
74.1%
0%
25,001-30,000
34,000
76.1%
0%
30,000-36,000
80%
0%
36,000+
100%
100%
35,000
78%
0%
36,001+
(Chevrolet,
GMC)
100%
100%
36,001 - 50,000
(Buick/
Cadillac only)
80%
0%
50,001 (Buick/
Cadillac only)
100%
100%
Buick/Cadillac Tire Warranty Prorating
Table for 2017 and Newer Model Years
Mileage (mi)
Using the above table you should be able to readily
calculate the required customer contribution for
each scenario. Here are a few examples:
• A Chevrolet vehicle with 18,475 miles requires
one tire be replaced. The full cost of the tire
including handling allowance is $156.20. In this
example, the customer participation is 44.7% of
the tire replacement cost. 156.20 x 44.7% =
$69.82. GM will cover the remaining portion for the
tire ($156.20 - $69.82 = $86.38) and 100% of the
labor to mount and balance the new tire.
• A Buick vehicle with 14,999 miles on it requires
both front tires to be replaced due to a warrantable
condition. The full cost of each tire including
handling allowance is $172.72. In this example,
the customer participation is 36.9% of the tire
replacement cost. $172.72 x 2 tires = $345.44 x
36.9% = $127.47. GM will cover the remaining
portion for the tires ($345.44 - $127.47 = $217.97)
and 100% of the labor to mount and balance the
new tires.
• A Cadillac vehicle with 42,000 miles on it requires
one rear tire to be replaced. The full cost of the tire
including handling allowance is $215.46. In this
example, the customer participation is 80% of the
tire replacement cost. $215.46 x 80% = $172.37.
GM will cover the remaining 20% of the tire
replacement cost ($43.09) and 100% of the labor
to mount and balance the new tire.
Chevrolet/GMC Tire Warranty Prorating
Table for 2017 and Newer Model Years
Mileage (mi)
Customer
Participation
(Tire Cost
Including Markup)
Customer
Participation
(Labor — Mount/
Balance)
0-12,000
0%
0%
Customer
Participation
(Tire Cost
Including Markup)
Customer
Participation
(Labor — Mount/
Balance)
0-12,000
0%
0%
12,001-15,000
40%
0%
15,000-20,000
50%
0%
20,001-25,000
60%
0%
25,001-30,000
70%
0%
30,000-50,000
80%
0%
50,000+
100%
100%
What is Covered
•
Original Equipment (OE) tires and PDI installed
Limited Production Options (LPO) tires.
Note: Most OE and LPO tires will have a Tire
Performance Criteria (TPC) number molded on the
sidewall near the tire size.
•
Tires replaced under warranty will continue to be
covered for the remaining portion of the
Bumper-to-Bumper New Vehicle Limited Warranty.
Proration charts would apply based on the
mileage accumulated from the time of the
installation of the replacement tire through the end
of the vehicle’s Bumper-to-Bumper Warranty term.
What is Not Covered
•
•
Non-Original Equipment tires (excluding
dealer-replaced tires under the
Bumper-to-Bumper New Vehicle Limited
Warranty).
Tires on a vehicle after the Bumper-to-Bumper
New Vehicle Limited Warranty expires. Original
Equipment tires may still have prorated warranty
coverage by the tire manufacturer once the
Bumper-to-Bumper expires. Contact the GM Tire
Program at 1-877-728-4737 for more information.
Bulletin No.: 00-03-10-003X
December, 2018
Tires purchased by consumers beyond the New
Vehicle Bumper-to-Bumper coverage or replaced
during the Bumper-to-Bumper period for
non-warrantable conditions. Replacement tires
would be warranted under the GM Tire Warranty
Program or by the tire manufacturer (including
tires purchased through the GM Tire Program).
Contact the GM Tire Program at 877-728-4737 for
more information.
• Normal tire wear.
Important: Tire wear greatly varies by both the tire
type installed and the driving habits of the owner. OEM
tires installed on GM vehicles are evaluated for many
different criteria and may have been selected to
optimize handling, ride quality, load carrying or traction
demands. Different types of tires will experience
different rates of wear, resulting from all of the above
factors. No warranty is offered on the usable tread life
of the tires.
• Uneven wear from damaged, worn or misaligned
suspension components. Note: If tire replacement
is necessary due to component(s) covered under
the New Vehicle Warranty, Service Agents may
claim for replacement tires on the same job card
as the defective component(s). The tire claim must
be submitted using the applicable tire labor
operation and proration schedule listed in this
bulletin. A Tire Pre-Repair Authorization is
required for the tire labor operation.
• Road hazard (punctures, cuts, impact breaks,
etc.) Road hazard may be covered by certain tire
manufactures on specific tires.
• Damage resulting from driving with low tire
pressures.
• Damage resulting from improper tire repairs.
• Damage resulting from extended driving on a
flat tire.
• Damage due to misuse, negligence, lack of
maintenance, alteration, racing and vandalism.
• Flat spotting caused by parking a vehicle for an
extended period of time. See Article 2.1.2 of the
Transportation, Vehicle Storage and PDI Policy
Manual for tire care policies while vehicles are in
dealer inventory.
• Premature and/or excessive wear on Michelin
Pilot Sport CUP/CUP2 and Goodyear Eagle F1
Supercar 3R tires.
• Cold weather cracking on high performance
summer tires. See Bulletin 13-03-10-001 for
further details.
• Some tire weathering and superficial cracking is
normal. Tires must not be replaced under the New
Vehicle Limited Warranty for this condition.
Page 3
•
Examples of Non-Warrantable Conditions
Tires replaced under warranty for non-warrantable
conditions are subject to charge back. Inspection of
tires replaced under warranty reveals that the most
frequent non-warrantable condition claimed is road
hazard, followed by improper wear. The following are
photos of actual returned tires that DO NOT have
warrantable conditions and a subsequent chargeback
was processed after inspection.
1967355
The tire shown above has two non-warrantable
conditions. This tire is both badly worn on the inside
shoulder (over extended mileage) and has suffered air
leakage from a screw still in the tread.
1967358
This tire was returned for air leakage. The source of the
air leakage is a tire plug installed in a non-approved
portion of the tire. This tire has been damaged by a
road hazard and does NOT exhibit a warrantable
condition.
Page 4
December, 2018
Bulletin No.: 00-03-10-003X
1967361
The above tire shows sidewall wear extending
completely around the tire. This damage is the result of
extended driving on a tire that is completely flat. The
extensive sidewall wear is from contact with the road at
that point.
2034306
This final example of common road damage is called a
“rim-pinch." The air leak is caused by the tire folding
and contacting the rim. Frequently this type of damage
will cause a sidewall bulge when the tire is inflated, due
to internal cord breakage. It is common for this type of
damage to only be visible from the inside of the tire.
The pictured tire is properly marked and shows a
typical tear in the cord.
1967352
This tire was damaged by extended driving with little or
no air, just as the tire above it was. This photo shows
the inside view. Shredding of the inside may not always
be accompanied by obvious exterior damage.
4241265
Some tire weathering and superficial cracking is
normal. Tires should not be replaced under the New
Vehicle Limited Warranty for this condition.
Tire Rotation and Care
Please advise customers of the importance of regular
tire rotations, and maintaining suggested air pressure.
Vehicle Owners Manuals contain tire rotation
requirements. Placards located in the door jamb, glove
box or under the trunk lids of GM vehicles state the
recommended tire pressures for the vehicle.
Bulletin No.: 00-03-10-003X
December, 2018
Use of GM Tire Sealant
GM may recommend/endorse practices that differ from
those of individual tire manufacturers. One example is
that the temporary use of tire sealant (as supplied with
a GM inflator kit) may not be endorsed by certain tire
manufacturers, such as Pirelli or Bridgestone. General
Motors has independently validated the temporary use
of such sealant when used in accordance with the
instructions provided in the vehicle Owner Manual.
When the instructions found in the Owner Manual have
been followed correctly, GM will continue to cover the
tire under the terms of the New Vehicle Limited
Warranty, whether or not the practice conflicts with the
policies of the individual tire manufacturer. Due to this
policy, it may be advantageous for a customer with
Bridgestone or Pirelli tires to return their vehicle to a
General Motors dealership for tire warranty issues if
GM Tire Sealant has been used.
GM Inflator Kits/Tire Pressure Monitor
Sensors
ONLY use the tire sealant included with GM Inflator Kits
for temporary repair of tire air leaks. General Motors
has tested this sealant and its compatibility with
on-wheel mounted tire pressure monitor sensors. After
inflator kit use, the wheel mounted tire pressure sensor
should be inspected for any damage, and replaced/
cleaned as needed.
Tire Chunking on New Vehicles
4251003
The condition shown in the above may be seen on new
vehicles at the time of delivery to the dealer. The
condition, known as “tire chunking” is not transportation
damage, but damage from Dynamic Vehicle Testing
(DVT) at the assembly plant.
Page 5
This type of damage is to be treated as a warranty
repair, using the applicable tire labor operation listed
below and following the Tire Pre-Repair Authorization
process. As this condition is normally discovered at the
time Pre-Delivery Inspection, the proration table does
not apply.
Processing Tire Warranties through
Global Warranty Management (GWM)
Once a customer agrees to tire replacement and their
responsible portion under the GM Tire Warranty
Program, follow these steps to complete the
transaction:
Step One: Complete a Pre-Repair
Authorization (PRA)
A tire replacement Pre-Repair Authorization must first
be generated in GWM for all tire warranty transactions.
To generate a Pre-Repair Authorization, go to the Main/
home page in GWM and select Search/Create a
Pre-Repair Authorization Document.
Full instruction on how to submit a Pre-Repair
Authorization can be found in the GWM User Manual
located on the Service Policy and Procedure Manual
site. This site can be accessed via the Dealership
Policies, Procedures and Guides Quick Link located
in the Service section of GlobalConnect.
Page 6
December, 2018
Bulletin No.: 00-03-10-003X
Step Two: Print the Tire Replacement Document, Attach to the Job Card and Retain with the
Vehicle History File
4259978
The Tire Replacement Document is generated in GWM
at the time the PRA is completed.
Step Three: Returning Replaced Tires (if
requested)
Based on the information entered in GWM during the
Pre-Repair Authorization, GWM may produce a
shipping label on the second half of the above form. If a
shipping label is produced, you will be required to
return the replaced tire(s) to the tire manufacturer.
Tires not requested to be returned are to be retained
per normal GM parts retention requirements per the
Service Policy and Procedure Manual, Article 4.1.3.
Verify that the technician has noted on the job card the
reason for tire replacement. Cause comments must
indicate which tire(s) are defective, and identify the
specific location of the defect if applicable.
Use a tire crayon to mark the location of the defect.
Bulletin No.: 00-03-10-003X
December, 2018
Page 7
Step Five: Submit the Transaction
2413281
Fold the GWM Tire Replacement Document at the
“Fold Here” line and attach the document to the tire
being returned using clear packing tape, with the
shipping label shown above facing outwards.
A printed copy of the completed GWM Tire
Replacement Document (with the unique Tire ID
Number shown at the top) AND a copy of the Service
Agent job card showing technician comments must be
placed in an envelope and securely taped to EACH tire.
Important: When tires replaced under warranty are
shipped back to the tire manufacturer, you must use the
UPS shipping label(s) generated by Global Warranty
Management (example shown in the image above).
You are required to use one (1) UPS shipping label per
tire. You are NOT allowed to ship multiple tires with a
single UPS shipping label, even if the UPS Agent says
it is OK to do so. If you ship multiple tires with a single
UPS label, the Tire Pre-Repair Authorization (PRA) will
remain in “New” status and will NOT move to “Accept”
status. Consequently, if a transaction is submitted while
the Tire PRA is in “New” status, the transaction will
reject for Error 7 (Tire Warranty Pre-Authorization Not
Found).
Important: The Tire Pre-Repair Authorization (PRA)
must be in “Accept ” status before the service agent
submits the warranty transaction. Failure to do so will
result in the transaction being rejected for Error 007
(Tire Warranty Pre-Authorization Not Found.)
Transaction Field Details:
• Job Card Number and Date – When submitting
the transaction for payment, make sure these
exactly match the job card number and date used
in the Tire PRA. These fields must match the
Accepted PRA for GWM to process the
transaction for payment.
• Labor Operation – Labor operations applicable to
the New Vehicle Tire Warranty Program are
included at the end of this bulletin. As with the job
card number and date, the labor operation must
match the one used in the Tire PRA.
• Part(s) – Tires are to be submitted in the Parts
Field for the FULL cost plus applicable warranty
mark-up. Do not submit the prorated amount.
• Labor – Submit the published labor time for mount
and balance of the replacement tire(s).
• Net / Admin Allowance - $25 may be claimed for
submitting the Tire Pre-Repair Authorization
(PRA) into the Global Warranty Management
(GWM) system and to return the tire(s) to the tire
manufacturer.
• Customer/Service Agent Participation – Submit
in this field the customer’s portion of the tire
expense (cost plus mark-up) using the proration
chart. This amount will then be deducted from the
payment total.
Step Four: Monitor Status of PRA
Once the Tire Pre-Repair Authorization (PRA) is
successfully submitted, the return document and
shipping label are printed and the tire(s) shipped, the
Status field shown on the PRA will move from “New” to
“Accept” status the next business day.
If GWM does not require a tire return, the PRA will
move from “New” to “Accept” the same business day
the PRA is submitted.
Once a PRA is in “Accept” status, the service agent can
submit the related transaction for payment. All normal
transaction details are required. There is no way to
submit a transaction directly from a PRA, or to transfer
PRA information to a transaction. All job card
information must be re-entered.
4259980
Customer Reimbursements
To adhere to the requirements in the Federal TREAD
Act, it is important to follow the guidelines in this bulletin
for all tire replacements. This includes when tires are
replaced by the customer and the Service Agent
subsequently reimburses the customer and submits the
expense under the GM Tire Warranty Program.
Page 8
December, 2018
Important: Service Agents MUST submit the
reimbursement using the tire replacement labor
operation applicable to the tire brand (listed later in this
bulletin). DO NOT use any other labor operation,
including labor operations associated with customer
goodwill (ie: reimbursement of incidental expenses,
spontaneous goodwill). Doing so interferes with GM’s
ability to properly report tire replacements as required
by the Federal TREAD Act.
In reimbursement situations, the proration chart
applies to:
• The customer paid amount towards the tire(s).
• The mileage listed on the customer’s receipt. If
there is no mileage on the customer’s receipt,
inspect the vehicle and use the current mileage.
1. If the Tire is Available to be Returned to the Tire
Manufacturer:
– Follow the first four steps listed above for
processing the tire warranty (Submit the PRA,
print the GWM Tire Replacement Document,
return replaced tire(s) if requested, and monitor
the PRA status).
– Submit the transaction using the applicable job
card number, date and labor operation (which
must match those used in the PRA in “Accept”
status). The amount reimbursed to the customer
should be submitted in Net / Reimbursement.
2. If the Tire is Not Available to be Returned to the
Tire Manufacturer:
– Follow steps one and two listed above to submit
the PRA.
• Select “Customer Enthusiasm” from the
Removal Reason dropdown.
Bulletin No.: 00-03-10-003X
• Use the TPC Number, Tire Size and DOT Code
from one of the remaining tires on the vehicle.
• Answer the question: Was there visible
cracking, blistering, tread separation or other
structural condition that was not caused by a
road hazard on the tire? If unknown,
select “NO.”
• Answer the question: Did the tire issue cause
damage to any other parts of the vehicle? If
unknown, select “NO.”
– If GWM requests return of the tire and generates
a UPS shipping label, you must contact the
Dealer Business Center for assistance.
– After the Tire PRA moves from New to Accept
status, the warranty transaction can be
submitted. Submit the transaction using the
applicable job card number, date and labor
operation (which must match those used in the
PRA in “Accept” status). The amount reimbursed
to the customer should be submitted in Net /
Reimbursement.
All other documentation requirements per the Service
Policies and Procedures apply.
__________________________________________________________________
Warranty Labor Codes and Times
LABOR OPERATION DESCRIPTION
Tire Warranty
Labor
Operation
Number
Goodyear/Dunlop Tire Replacement
8060440
Continental/General Tire Replacement
8060460
B F Goodrich Tire Replacement (use for Michelin and Uniroyal also)
8060480
Bridgestone/Firestone Tire Replacement
8060540
Kumho Tire Replacement
8060580
Hankook Tire Replacement
8060600
Pirelli Tire Replacement
8060620
Maxxis Tire Replacement
8060640
JK Tyre/American Cargo Tire Replacement
8060650
Yokohama Tire Replacement
8060660
Labor Time
Use Published Labor
Operation Time
Bulletin No.: 00-03-10-003X
December, 2018
Page 9
Global Warranty Management (GWM) Sample Transaction Information
Repair
Performed
Transaction
Type
Labor
Operation
Tire, Pirelli —
Replace
ZREG
8060620
Net Item /
Admin
Allowance
Parts
Base Labor Time
All Detailed
Parts
Published Allowance per Labor
Time Guide
Transportation Transactions
For any tire replaced because of transportation
damage, use labor code 0500110 and submit as a
transportation transaction (ZTPT Transaction Type).
Transportation transactions do not require the
Pre-Repair Authorization (PRA) process prior to
submission. DO NOT use the tire replace labor codes
listed in this bulletin for any tire replaced due to
transportation damage or incorrect parts. Use
8060420 for tire replacement where the incorrect tire
size or mismatched brands were replaced as a result of
a factory misbuild.
Tire Replacement Process
Tires should be purchased using the following process:
• GM Service Agent identifies the exact brand, size,
load rating, speed rating and TPC spec number of
the OE tire(s) being replaced.
• GM Service Agent identifies the tire
manufacturer's part number and the GM part
number associated with the tire. If assistance is
needed, please contact the GM Tire Program at
1-877-728-4737 or email
[email protected] .
• GM Service Agent orders the tires through the
authorized local tire distributor (exceptions listed
below). A list of authorized distributors can be
found by going to www.gmtirebilling.com and
selecting “supplier locator.”
•
•
•
$25
Inform the tire distributor that the tire(s) must be
billed through the National account (GM Tire
Program).
The tire distributor delivers the tire(s) or the
Service Agent arranges pick-up of the tire(s).
GM Service Agent does not pay the tire distributor.
GM bills the Service Agent on the Parts
Department Open Account.
Kumho, JK Tyre and Maxxis Tire Availability
The following tires are not available through GM Tire
Program distribution centers:
• America Cargo tires manufactured by JK Tyre
(Chevrolet City Express cargo van) - Contact
American Tire Distributors (ATD) at
1-800-632-1897.
• Kumho tires (Chevrolet Spark) - Contact
American Tire Distributors (ATD) at
1-800-632-1897 or go to www.kumhousa.com and
click on the dealer locator.
• Maxxis tires – Go to www.maxxis.com and click
on the dealer locator to locate the nearest tire
supplier.
Other Assistance
GM Tire Program: 1-877-728-4737 or
www.gmtirebilling.com
UPS Pick-Up Service Assistance: 1-800-PICK-UPS
(1-800-742-5877)
Dealer Business Center: 1-888-414-6322 (prompt 3)
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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