V911701_2035473
Service Bulletin Details
Public Details for: V911701_2035473
Infotainment worksheet.
- 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 -
Models from 2019
Models from 2018
Models from 2017
Models from 2016
Models from 2015
Models from 2014
Models from 2013
Models from 2012
Technical Service Bulletin 91-17-01 - Infotainment Worksheet (U.S. Only) Transaction No: 2035473/10 Release date: 7/23/2019 Condition Applicable Vehicles Year Eng. Code Trans. Code VIN Range From VIN Range To 2012 - 2019 All All All All Model(s) All Except Routan Revision Table Instance Number Published Date Version Number Reason For Update 2035473/10 7/23/19 91-17-01 To include 2018 and 2019 model year applicability and modify verbiage pertaining to submission requirement. 2035473/9 2/16/17 V911701 To include 2017 model year applicability. 2035473/1 11/7/13 V911323 Original publication. Technical Background This bulletin provides instructions and information for completing and submitting the updated web version of the Infotainment Worksheet. Like the previous version, the Infotainment Worksheet allows more detail to be provided for repairs related to the Infotainment System (radio, navigation, Bluetooth, telephone systems, etc.). The new web version provides an easier approach by which to complete and submit the information. Because of advanced and frequently changing technology, it is critical that detailed information is provided in order to better understand issues related to Infotainment. One or more of the following symptoms are possible, but not limited to: Poor AM/FM/Satellite radio reception. Poor sound quality. Inability/difficult to pair phones, phone loses pairing. Navigation system malfunctions or is inoperative. Car-Net system malfunctions or is inoperative. Rearview Camera malfunctions or is inoperative. Radio or Navigation display issues. Poor sound quality during phone calls. Page 1 of 5 © 2019 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-17-01 - Infotainment Worksheet (U.S. Only) Transaction No: 2035473/10 Release date: 7/23/2019 CD player/changer malfunctions or is inoperative. Voice command(s) malfunctions or is inoperative. Production Solution Not applicable. Service Tip: Refer to Elsa for other Technical Bulletins that may apply to specific vehicles with customer complaints related to the Infotainment System. These Technical Bulletins provide important information about vehicle and/or component specific issues. If diagnosis leads to the repair or replacement of one or more component(s) in the Infotainment System, complete the Infotainment Worksheet. The Infotainment Worksheet can be accessed by clicking the appropriate link on the VW Hub (figure 1). Figure 1 Page 2 of 5 © 2019 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-17-01 - Infotainment Worksheet (U.S. Only) Transaction No: 2035473/10 Release date: 7/23/2019 An additional link to the form is also available on Service Net (figure 2). Figure 2 Page 3 of 5 © 2019 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-17-01 - Infotainment Worksheet (U.S. Only) Transaction No: 2035473/10 Release date: 7/23/2019 Once the form is opened, please fill in all the applicable information related to the repair. Click the “Submit Infotainment Report” button at the bottom of the form once completed. Once the form has been submitted, no further action is required and another form can be completed if necessary (Figure 3). Figure 3 Page 4 of 5 © 2019 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-17-01 - Infotainment Worksheet (U.S. Only) Transaction No: 2035473/10 Release date: 7/23/2019 Warranty Information only. Required Parts and Tools No Special Parts required. No Special Tools required. Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 5 of 5 © 2019 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.